Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,299 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,299 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 7th November 2024

398

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor customer service as we are still waiting for part of our order. Also, the instructions to build the units that we had we’re substandard”

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Posted 4 years ago

“Not received good as yet! However get asked for a review on multiple occasions.”

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Posted 4 years ago

“Very well made, study structure, easy to assemble good quality chair. Hope it survives bad weather. Bought some covers to put over. Well packaged and quick delivery. No complaints only praise for this product”

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Posted 4 years ago

“3 stars for fast refund. You would have got 5 stars had you actually delivered my order, instead of accepting my order and then telling me that it wasn't in stock”

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Posted 4 years ago

“Great purchase, would recommend. Delivery a bit slow but we weren’t in a hurry.”

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Posted 4 years ago

“Looks good, well made, nice instructions. However, advertised as outdoor furniture you would expect that this product is waterproof. After assembling correctly and filling with shoes, it was a disappointment to fine puddles inside the cupboard after the first little bit of rain and yes, soaked shoes.”

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Posted 4 years ago

“Ordered 2 log stores. The delivery had to be chased, it was as if it had just been forgotten about. More frustrating was I subsequently found I could have saved £60 buying them from Toolstation. The quality of the product wasn't particularly good. Some of the nails hadn't gone into the timbers they should have which meant I had to waste time removing these and as it was quite a flimsy construction I screwed it together in places. The stores have been up for a few weeks and recent rain has confirmed they are not waterproof. The water comes through the roof all over and drips onto the logs. Have bought some roofing sheets.”

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Posted 4 years ago

“good purchase item as described prompt delivery”

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Posted 4 years ago

“Would recommend said;14=day delivery was delivered the following week .l ordered a wooden cushion box just what l needed it took all my cushion plus umbrella and base and the waterproof cover for my furniture. Very good quality.”

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Posted 4 years ago

“Being able to easily speak to a person (when there was a problem with components provided by the manufacturers and have them solve the issue ) means that I feel confident to order more goods from Garden Street.”

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Posted 4 years ago

“Would be if I had received my item I ordered 😡I wiuld now like a refund into my account as soon as possible thanks”

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Posted 4 years ago

“Delivered as described in a reasonable time too.”

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Posted 4 years ago

“This is the second review I have written about Garden Street, at your request, and the reason I am doing so is because I have not received a response to my outstanding issues and I note from previous reviews that replying to customers queries appears to be a problem for Garden Street.”

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Posted 4 years ago

“Perfect mini greenhouse, arrived within a week of ordering. Good value for the money it cost. I am showing it off to my friends & family. I plan to grow my own seeds for the garden & have already made a start.”

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Posted 4 years ago

“Very helpful. Answered a couple of queries I had very promptly. Item ordered and arrived in the time stated.”

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Posted 4 years ago

“VERY PLEASED WITH THE GARDEN BENCH, FOR THE PRICE VERY GOOD VALUE. THE PRODUCT WAS VERY WELL PACKED,AND EASY TO ASEMBLE.”

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Posted 4 years ago

“Took £1800 for a shed which was advertised as in stock when it wasn’t. I only found out by checking it was going to be delivered on time. They had no intention of telling me. I would give them zero stars if it was an option.”

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Posted 4 years ago

“Asked to review a product I haven’t received yet. Also told the product was not in stock and I only ordered because it was show as in stock.”

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Posted 4 years ago

“I chose this product, a bike store, because it was a police approved product. However the overall quality is let down by poor design and detailing, poor fixings, inadequate instructions and complexity of construction. In addition the Garden Street web page is inaccurate: it does not use gas struts but fairly primitive spring loaded ones. The ground anchor cable is also not alarmed. These descriptions apply to a more expensive and more secure product. The Trimetals website is overrun by 5* and 4* reviews with little negative criticism and a suggestion that construction is simple and takes around 3 to 4 hours. Check the reviews on Amazon and other sites as well as here - Trimetals are surely guilty of filtering out critical reviews? I can recommend the product but suggest care is needed and allow 12 hours (and assistance) to construct it effectively. I am a civil and structural engineer, experienced DIY enthusiast and at one time ran a DIY store so I think my criticisms are valid. Make sure you fix the store down with the anchors provided and against a wall if possible to avoid a massive theft risk if the back is accessible. Similarly, as reviewed elsewhere you MUST use the hasp and staples or the product is easy to gain access to. The problems: no tools are provided and the required tools are not listed. As many of the fixings are standardised and not therefore ideal in some locations, specific tools are needed to do the job right - particularly since many fixings have to be tightened in extremely inaccessible places, often requiring two people. Why on earth was a 3mm open ended spanner and 3mm slim box spanner not provided with this expensive piece of kit? Make sure you have them! The store can be purchased as non-secure and so rather than adapt their product, unbelievably Trimetals provide the components (and a drill bit!) to drill and fix your own hasps and staples. This is unacceptable in a product at this price. It requires great care to ensure everything lines up (and is inserted the right way round) to avoid ruining the store. Which raises the next issue, mentioned frequently elsewhere: the instructions are of low resolution, lack sufficient narrative and lack blow-up details at crucial points as well as missing critical sequencing steps. It appears that Trimetals may have never erected their own store! My copy was dated 2015...what a shame they do not read the negative feedback. I was provided with a useless masonry bit (buy a quality one - you will need an additional 16mm masonry bit anyway for the anchors) and two drill bits (presumably because their quality was such that one was insufficient to drill 12 small holes). Which brings me to the next issue: not only was I given two sets of instructions, one of which states at The End that they should not be used for Protect a Cycle but I got two sets of anchor bolts (of different types) and the instructions for anchoring did not match any of them or match the holes pre-cut in the base. If you think I am being hyper-critical, I recently also erected a secure shed from Biohort of Austria; this was superbly designed, detailed and manufactured and was complemented by all the tools required, brilliant instructions and helpful additions such as touch-up paint. What a shame their cycle store does not appear to be as secure.”

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Posted 4 years ago

“After some research, I chose to buy a garden bench from Garden Street. It arrived on time and as expected.”

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Posted 4 years ago

Garden Street is rated 4.2 based on 7,299 reviews