Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,301 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,301 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 7th November 2024

398

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First class service”

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Posted 4 years ago

“Ordered 2 packs of wooden log rolls, (4 log rolls in total)really happy with quality. Needed to order 1 more pack (2 rolls)it worked out a lot more expensive per pack which was annoying, however delivery was free. During Covid we expected deliveries to be slow, the first one was but the second was really fast. Would buy from Garden Street again.”

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Posted 4 years ago

“Paid for the product six weeks ago, with an additional shipping fee for non-mainland delivery (N Ireland). I have had no communication from Garden Street since, despite asking politely for an update regarding delivery. I fully expected and accepted any delays that might be caused by the current situation, but in this case, I am simply being ignored. This is not acceptable.”

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Posted 4 years ago

“Easy to order didn't take long to arrive would definitely use the company again”

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Posted 4 years ago

“I bought a patio sofa set from Garden Street. Easy ordering, very prompt reply to my email about delivery. Follow up phone call from them confirming delivery. Very polite and helpful. The set arrives today and I have already assembled it, it was easy. It looks lovely. Absolutely delighted with their service.”

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Posted 4 years ago

“Lovely bistro table. Very well-made. We’ve used it every day!”

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Posted 4 years ago

“Ordered the unity double bbq table on 9 August and it was delivered 13 August. Good service, no problems. Received sealed box with instructions and simple to assemble. Husband super happy with new outdoor bbq trolly. Sturdy and weatherproof 👍”

Garden Street 5 star review on 18th August 2020

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Posted 4 years ago

“Excellent! First time I have bought from Garden Street and I am very impressed . Excellent customer service, they kept me informed when the furniture went out of stock and when there was a further delay, they gave me the option of cancelling and obtaining a full refund. I’m glad I waited because the furniture is amazing, It looks perfect on my terrace , is very good quality for the money and exactly what I was hoping for. I would not hesitate to recommend and would buy from them again..Oh and the delivery service was spot on as well. 10 out of 10 Garden Street!!”

Garden Street 5 star review on 17th August 2020

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Posted 4 years ago

“Never buy from this company again !! No one to update on progress of delivery. The order was placed on 24 June 2020. The estimated delivery time was 14-28 days. Tried to find out the progress after 28 days. There is no one to answer phone calls. Very slow to respond emails only to give you standard reply that the delivery time is 14-28 days. It has taken nearly two months (as at 17 August 2010) and still don’t know when the order will be delivered. Totally insensitive by offering to cancel the order after I have waited such a long time. Asked for a review when I have not even receive the order. A terrible company to deal.”

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Posted 4 years ago

“Excellent service, updated regularly about the product and delivery. Will definitely be recommending and using again.”

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Posted 4 years ago

“I ordered a garden shed and the company were very good, I was quoted 28days delivery and it was dispatched within 3 days so delighted with the product and service”

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Posted 4 years ago

“Service acceptable & pleasant”

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Posted 4 years ago

“The bistro table arrive early and well packed. It assembled very easily. It’s very sturdy and well made. I love the colours and design of the tiles, this was the main reason for buying it.”

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Posted 4 years ago

“Pleased with purchase. Arrived quite quickly. Only problem was, leg broken on one of the chairs, but after a phone call to Customer Services (spoke with an extremely helpful lady) this was replaced and sent to me very promptly Angela London”

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Posted 4 years ago

“Very good customer service. I ordered a set and one chair was broken. Not only they would replace the broken chair but also change the whole order. Amazing customer service. Thank you”

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Posted 4 years ago

“Quality product at an affordable price. Very pleased and would recommend.”

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Posted 4 years ago

“Received the item and it was damaged, a replacement was sent out and was also damaged. Its been over a month since original order and I'm still awaiting a resolution, without the item I originally ordered.”

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Posted 4 years ago

“My Benches arrived very quickly and are lovely...solid...well made....excellent....Highly recommend this company,”

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Posted 4 years ago

“Excellent service”

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Posted 4 years ago

“Product was broken when it arrived. New part was send but took two weeks to arrive. This also arrived in poor condition so complained and have yet to receive a reply after a week.”

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Posted 4 years ago

Garden Street is rated 4.2 based on 7,301 reviews