Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,313 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,313 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 26th January 2025

400

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick to take my money but that was about it in terms of speed. No delivery date was given, I had a phone call from the driver to say he’d left it propped up against my front door. Had to have a neighbour helped take it round the back as it was too heavy. Once opened the item was damaged in many places. No response from the company until I threaten them with a chargeback to Visa. Then received an email to say they would collect it and refund me. No offer of replacement, compensation, apology or contact. Had to have a neighbour help take it round the back as it was too heavy. Once opened the item was damaged in many places. No response from company until I threaten them with a chargeback to Visa. Then received an email to say they would collect it and refund me. No offer of replacement, compensation, apology or contact. I appreciate we are in the middle of a pandemic customer service, whilst understandably slower, she still continue. It did not. I would never buy from this company again.”

Helpful Report

Posted 4 years ago

“Excellent communication , super fast delivery ... 5stars 👌🏻”

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Posted 4 years ago

“Terrible. Highly advise to stay away from this company. Still have not received my order that is also late on agreed lead time delivery. No response back from this company either when emailed to chase up an update. Appear to abide by no legal standards and act within a law of their own. Do not shop here and buy elsewhere.”

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Posted 4 years ago

“I was a little daunted when I opened the box ! So many parts. Watched the assembly video a couple of times & then watched it in stages as I was building. Good quality shed, double doors & maintenance free. Took two of us about 8 hours to assemble. Price was cheapest I could find on net by over £100. Delivery was 4 working days under current conditions which is excellent. Palram Skylight 6x8””

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Posted 4 years ago

“Quick delivery given current delays, and bench is ideal and as advertised. Many thanks!”

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Posted 4 years ago

“Missed delivery timeframe by a country mile .... communication poor and inaccurate..... I recieved an invitation to write this review 2 weeks before I received my order !”

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Posted 4 years ago

“Garden Street is collapsing do not give them your money They will not deliver your items and think its ok to take 3 days to reply to an email and shut their phone lines but keep their website open. Please pay attention to all the reviews sites on the internet this company cannot be trusted.”

Helpful Report

Posted 4 years ago

“Ordered a £2000 car port and it hasn't arrived. They think its acceptable to take 3 days to answer an email. Trustpilot their reviews are in the toilet. This company continues to take peoples money on their website but then not delivery products. Crooks. They need to be reported to BBC Watchdog..it is not acceptable to take 3 days to reply to emails, switch your phones off but keep taking orders. So many companies going bust, this company deserves to be one of them. Criminals.”

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Posted 4 years ago

“Ordered during the lockdown but still received very good service & we are very pleased with the garden furniture that we bought.”

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Posted 4 years ago

“Still waiting for my order. Contacted via email and the seller on eBay as that’s where I purchased. No reply. Not happy at all. Ordered on 22nd April with 3-5days delivery. Still waiting on the 5th May Don’t know how they have good ratings because I don’t rate the company at all and will be disputing with eBay to get a refund. RUBBISH”

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Posted 4 years ago

“I Ordered some Outside lights Mid April and yet they still have not arrived and every time I email I am told that they will be dispatched and then nothing happens. No one is picking up the phone which I can understand due to the crisis but if you are going to promise an item will be despatched you should honour that. Please can you stop taking orders if you are not sending goods out within a reasonable time.”

Helpful Report

Posted 4 years ago

“Spent over £800 on garden furniture. Placed order mid April and promised delivery within 7 days, still not arrived. They are not taking any calls therefore you can only communicate by email. I sent another requesting an update on delivery but I have not received an acknowledgment / update. There review rating does not truly reflect their actual service. It's the worse customer services I've ever experienced. I never complain. Trust me do not shop here. As another customer said they are super quick to take your money that is very true. I have now contacted our credit card company to recover the money. I have family in the area of Crewe who will pay them a visit shortly. I will provide a further update to this.”

Helpful Report

Posted 4 years ago

“Bought a Plum Climbing frame for my son. Supposed to arrive in 3 boxes due to its size. Courier company delivered a battered plastic slide, which frankly looked used. The driver then went on to say that the other two boxes must have been left at the distribution centre and that they would be here the following day. Feeling dubious, I called Garden Street who were none the wiser, and I was left to call the delivery company. Apparently the other two boxes never arrived at the depot. After numerous emails, of which many were not replied to, Garden Street finally agreed to organise a pick up of the slide and refund my purchase - since they could not give me any indication of when the other two boxes would arrive. Here we are, one week after pick up, and still no word of my refund. I appreciate we live in difficult times right now, and that people are doing their best, but all customers ask for is communication - particularly when spending their hard-earned money trying to make lockdown more bearable for their families. The lack of communication is poor. Im sure this is just a sign of the current times we live in, but I will have to think twice about ordering from GardenStreet again.”

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Posted 4 years ago

“Brilliant product looks great delivered on time thanks again”

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Posted 4 years ago

“Good fast delivery under Coronavirus restrictions. Ordered an awning, good product arrived quickly even though my account two days later shows it as awaiting dispatch.”

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Posted 4 years ago

“Bought a swing seat nearly 3 weeks ago. Delivered the wrong one as marketing images do not correspond to what I purchased. I haven’t signed for the order as it was the wrong one and it was taken back by the delivery person the same morning. Over 3 weeks past and I don’t have my refund yet (£579.99!) or my swing seat. Terrible service!”

Helpful Report

Posted 4 years ago

“6x3 plastic aliminum frame shed. My partner put it up with big struggle as the plastic panels kept wobbling everywhere. Unfortunately it was delivered after the two week window and also we have to contact garden street to chase the delivery that was meant to come the Friday so we stayed in all day and didn't arrive. Garden street were very good at making sure it arrived the monday but the weather had turned and this contributed to the difficulty of putting it up. We had limited choice in what would fit in the space but for the nearly £400 price the quality of the shed does t feel reflective of this. We are happy we found something that fits but not so impressed with the way it functions. The slits for ventilation also let's in rain as just open holes.”

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Posted 4 years ago

“I had a few nuts and bolts missing but the company sent them out straight away. Very prompt service”

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Posted 4 years ago

“Good service, did exactly what they stated in terms of delivery”

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Posted 4 years ago

“Great service on delivery during these times. Product was better than expected. Will use again and would recommend to anyone. Couldn’t condemn a single thing. Perfect”

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Posted 4 years ago

Garden Street is rated 4.2 based on 7,313 reviews