Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,297 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,297 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 7th November 2024

398

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent price and very fast delivery”

Helpful Report

Posted 3 years ago

“Ordered and paid for a rattan rising coffee table in early March and have just cancelled the order, as I have just been informed, (after numerous enquiries) that I will not receive the item for another 12-14 days. Very disappointed with the poor service. The only part of the process that has been satisfactory is the requested refund.”

Helpful Report

Posted 3 years ago

“Purchased a retractable awning. Great to get a call from Garden Steet the day after discussing delivery, very helpful and polite. Very quick and easy delivery. Really simple and good quality awning. Installation involved masonry drilling so provided you are comfortable with that it is extremely straightforward. Very pleased.”

Helpful Report

Posted 3 years ago

“Excellent product, easy to assemble and does the job.”

Helpful Report

Posted 3 years ago

“Ordered summer house in March didn’t arrive until late June, nails all come through wood inside, one window not nailed in at all on one side, door handle flimsy and snapped, contacted Garden Street and was given £40.00 refund which is terrible considering it cost nearly £800, now on erection find that it’s leaking in many places.”

Helpful Report

Posted 3 years ago

“Good product”

Helpful Report

Posted 3 years ago

“Very good experience with Garden Street, would recommend. Delivered in time and professionally . Driver ver helpful and friendly.”

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Posted 3 years ago

“I wouldn’t recommend this company - ordered garden furniture in feb 2021 and after chasing them at every due date they have given me our furniture still hasn’t arrived . We have been given assurance and then another story - we have been offered money back however it’s their customer service we are rating as they do not keep in touch and also email after you chase them up - no apology just an email . Still no furniture as we are aware there is delays however don’t believe they haven’t received any stock”

Helpful Report

Posted 3 years ago

“AVOID AVOID AVOID WORST CUSTOMER SERVICE EVER”

Helpful Report

Posted 3 years ago

“Had to wait a little longer than usual due to covid19 but overall when I did need to make contact staff were very helpful and polite and could tell me exactly were my order was up. On arrival of our garden furniture van people were so helpful and furniture is great extremely good quality and size was perfect.”

Helpful Report

Posted 3 years ago

“Whole online process very easy from browsing, to ordering, to arranging delivery, to arrival of my garden store.”

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Posted 3 years ago

“Lovely garden table but only received three legs so not usable”

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Posted 3 years ago

“Good value and great service”

Helpful Report

Posted 3 years ago

“Very helpful staff on telephone when order placed. Great quality greenhouse staging received as ordered. Delivered within advised timescales. Recommended”

Helpful Report

Posted 3 years ago

“Absolutely fine. Placed order and goods were delivered by expected date. No problems no issues - nothing to report.”

Helpful Report

Posted 3 years ago

“Very good service would definitely order from you again in the future”

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Posted 3 years ago

“Ordered a picnic bench - received confirmation it was being sent out within a few days which was great! Stayed home all day, nothing turned up and was told it was delivered at 6.30pm which it certainly wasn't! It then took a week of back and forth between myself, Garden Street and their warehouse/fulfilment company to decide that it had got lost somewhere and it was now out of stock. Very little apology or acknowledgement of time wasted, just a straightforward refund which hopefully I'll receive in a few days. Just really disappointing!”

Helpful Report

Posted 3 years ago

“Excellent customer service”

Helpful Report

Posted 3 years ago

“Ordered a double seater hanging chair in Feb 2021. Now almost July and still not received it. Website stated it was due in stock in April and never heard from the company so was forced to chase via emails and phone calls to be eventually told the product is now due in July due to issues with Brexit and the recent Suez Canal blockage. Although they offered a full refund, they should not mislead customers on their website and actually keep paying customers informed on their orders. I will not be ordering from this company again not because of the Brexit/Suez issue but because their service is not good enough.”

Helpful Report

Posted 3 years ago

“I bought a mini greenhouse in April 2020, and in under a year it was falling to pieces. Garden street have only offered a partial repair that resolves 1 of 4 issues with the product. Every time I get in contact it’s weeks before I get any response. The wood is cracking and discoloured. The frame has warped so the doors blow open in the wind, and the handles have disintegrated.”

Helpful Report

Posted 3 years ago

Garden Street is rated 4.2 based on 7,297 reviews