Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,326 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,326 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 9th February 2025

401

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service no issues”

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Posted 3 years ago

“Excellent customer service.”

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Posted 3 years ago

“3-7 working day delivery time given. Had to arrange a refund after 11 working days as the product was needed for a specific date.”

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Posted 3 years ago

“We bought a bar through garden street but all communication about delivery was through another company who was supplying the item. Despite emails and telephone calls, I couldn’t contact the company and on the day of delivery they were 4 hours later than the time they stated in their text. Very poor service. The bar has not been assembled yet so can’t comment on that yet!”

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Posted 3 years ago

“Super quick delivery. Fantastic furniture for a great price - it looks good and is very robust.”

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Posted 3 years ago

“Product ordered was unfortunately not in stock at time. Was phoned by Garden Street and offered an alternative, more expensive product which they had in stock.. They did not charge me any more and honoured the lower price which I had already paid. Prompt delivery thereafter. Good service from this company.”

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Posted 3 years ago

“We are so pleased with Garden Street Rolown Medillion Turf, Excellent quality, freshly delivered. Thank You Garden Street”

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Posted 3 years ago

“Good product choice on overall website however I knew what i was looking for and the product was available with free delivery at the best price i could find online. Service was good. And delivery within promised timescale.”

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Posted 3 years ago

“This company lists items for sale with no restrictions, takes the order and your money then a week later cancels the order without consultation and issues a refund saying they do not deliver to your location. DO NOT USE!!!”

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Posted 3 years ago

“Ordered a rattan corner sofa set came quicker than was stated and we are delighted with quality and look. A big thank you to delivery drivers as well very friendly and helpful.”

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Posted 3 years ago

“I placed an order for a WILARM - garden dining/armchair. Because their supplier let them down twice by sending broken chairs & requesting me to repack the pieces & wait in for their collection, it took over a month to get my money back & find an alternative chair”

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Posted 3 years ago

“A company with very poor and unhelpful customer service . Sold a substandard product and refused to refund . I had to involve PayPal and now trading standards”

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Posted 3 years ago

“Rowlinson Plumley 6 seater garden set was delivered promptly. Packed well to avoid damage, and is a good addition to our garden. This hardwood set is good value for the money.”

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Posted 3 years ago

“Pleased with length of time for delivery but I have a problem with an incorrect part which is talking far too long for a replacement. Especially as the canopy is part built now at a standstill. Don’t know how or when I will get the replacement. Not a happy.”

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Posted 3 years ago

“Ordered a wooden swing seat for the garden. Communication with the sales team was good but had to chase up delivery of the item after the 28 working days had lapsed. However, item delivered quickly after this and all looks good (I just need to assemble it). Delivery company was good.”

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Posted 3 years ago

“Similar to previous customers I found that the promised delivery date (1-3 days) bore no relation to when the item was actually delivered (12 days). I purchased based on the promise of a quick 1-3 day delivery. Given other customers have had a similar experience, my guess is that where Garden Street say they have an item in stock, they don't.”

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Posted 3 years ago

“Quick as promised delivery. Recommend this retailer.”

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Posted 3 years ago

“Excellent value for money the best online garden product service I have ever found. Very highly recommended +++++++”

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Posted 3 years ago

“Haven’t received the order yet”

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Posted 3 years ago

“Purchased the plum key six piece dining set with cushions. Great price! Best we could find around. Delivery very quick and we then ordered the parasol which again went through quickly. We’re delighted with quality of the product and with service from Garden Street. Only issue was that we didn’t get any timings from the courier company and items were left at side of house, the driver leaving before I’d opened the door. But all well with our new garden furniture which we are sure will stand the test of time.”

Garden Street 5 star review on 7th July 2021

Helpful Report

Posted 3 years ago

Garden Street is rated 4.2 based on 7,326 reviews