Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,327 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,327 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 9th February 2025

401

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful on the telephone when I rang to find out about delivery. The shed was taken through to our back garden which was very helpful. Shed is of good quality.”

Garden Street 5 star review on 12th December 2020

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Posted 4 years ago

“I purchased x2 furniture covers from garden street excellent quality and and the right size would buy from garden street again.”

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Posted 4 years ago

“Excellent service, let us know exactly when they would be delivering and gave explicit instructions about what to expect. Excellent instructions for assembly and finished product looks very good.”

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Posted 4 years ago

“Excellent service and product was delivered in good condition and when expected. Perfect for screening water butts and garden bins.”

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Posted 4 years ago

“Very quick delivery. Happy with both product and customer service.”

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Posted 4 years ago

“I still have not received my order!”

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Posted 4 years ago

“I am really pleased with my Palram Martinique Gazebo , it’s exactly what I was looking for”

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Posted 4 years ago

“Very disappointed with the result of my complaint. You offered to replace the shed, which was good, but, as I explained, there was no way I could dismantle the shed and send it back to you as requested. Since then, I have received no communication from you which I find quite unacceptable. In the meantime I have been in touch with Rowlinson. They did offer to send replacement parts, but, again I would have had to employ someone to do this work for me - costing me money which I don't think I should have to pay out on a brand new shed. I hope I get a reply to this message.”

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Posted 4 years ago

“Very Poor- Did not receive item and were left to chase for a refund.”

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Posted 4 years ago

“Arrived earlier than anticipated, packaged extremely well and quality is superb. Very easy to assemble. We gave it to a couple as a wedding present, they are over the moon with it. Need to add a cushion for extra comfort.”

Garden Street 5 star review on 8th December 2020

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Posted 4 years ago

“Would recommend and use again”

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Posted 4 years ago

“Very pleased with the foot stool which arrived very quickly - would hesitate buying from them again.”

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Posted 4 years ago

“Good quality and excellent price for bird house arrived within 3 weeks of ordering. Would recommend”

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Posted 4 years ago

“Great product and great service”

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Posted 4 years ago

“Did not recieve my items”

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Posted 4 years ago

“First time I have used this company. Table has been bought as a Christmas present. Delivery has been very good so I have every confidence that the table will be too. Thank you. Moyra Duff.”

Helpful Report

Posted 4 years ago

“Re-order of rectangular box planter. Slick order entry through to delivery. When unpacked, one side panel (long side) showed the wooden laths to be insecurely held onto the steel pins that hold the side together. Gaps of up to 8 mm between laths observed on one pin. This meant the panel was distorted (top and bottom now not parallel) and the holes for the steel pins though the laths ovalled. It was a small matter to re-arrange the laths back into position with a mallet, but the oval holes meant the fit was now loose. Fortunately the end panels were firm and when all four sides were assembled the sub-standard panel was held securely. Not a big deal, but disappointing QA (yet again - see my reviews on earlier orders) given the price.”

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Posted 4 years ago

“Fantastic customer service and support. It was easy to assemble, very good quality of product. Well happy, just what I needed. Thank you!”

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Posted 4 years ago

“Good product prompt delivery very pleased”

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Posted 4 years ago

“I have only given 4 stars as the instructions were rather vague, although all the parts were numbered to make identification simple we managed to fit the front on upside down, easily rectified but annoying. The bookcase is made of good quality real wood and has a nice solid feel to it when assembled. Excellent value for money shame about the instructions.”

Helpful Report

Posted 4 years ago

Garden Street is rated 4.2 based on 7,327 reviews