Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,299 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,299 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

Write Your review

Tell us how Garden Street made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Garden Street 5 star review on 7th November 2024

398

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Garden street were most efficient and good value for money. Their website helped a lot with plenty of details of how to build my new greenhouse.”

Helpful Report

Posted 4 years ago

“Didn’t deliver to Northern Ireland so my order was cancelled. So disappointed.”

Helpful Report

Posted 4 years ago

“Absolutely delighted with my awning arrived within the delivery time, really easy to assemble and exactly as described on website. Excellent customer service price matched my purchase with their sale and refund was received within days. Very happy use this company again and would highly recommend them.”

Helpful Report

Posted 4 years ago

“Fantastic service, quality canopy arrived the same week we ordered it - thank you”

Helpful Report

Posted 4 years ago

“Still waiting for missing part over 6 months now. Terrible customer service. Just not interested”

Helpful Report

Posted 4 years ago

“Prompt delivery. Package was well protected. Didn't need to contact the vendor. Happy to recommend.”

Helpful Report

Posted 4 years ago

“Greenhouse arrived sooner than expected, only now erected it, not too many problems. Some alignment of holes needed tweaking. I was pleased to see that additional nuts bolts etc where added”

Helpful Report

Posted 4 years ago

“First class service delighted with the work bench I ordered very good quality. I would be happy to order from Garden Street again.”

Helpful Report

Posted 4 years ago

“Good all round shopping experience”

Helpful Report

Posted 4 years ago

“Exceptional service from Jake, the whole process from telephone ordering to free delivery to an alternative address was superb. Jake has excellent customer service skills.”

Helpful Report

Posted 4 years ago

“we Well made and very easy to put together.”

Helpful Report

Posted 4 years ago

“Suddenly arrived - just glad we were in. Items as ordered.”

Helpful Report

Posted 4 years ago

“The item I bought turned out not to be in stock but it wasn't until I telephoned to find out why it hadn't been delivered that I was told this. I was disappointed.”

Helpful Report

Posted 4 years ago

“In an update to the below; I finally received the missing part, which arrived all correct. However, when I built the bin store, I discovered the doors are either warped or the incorrect size as the left one doesn't close! Email garden street, with photos and asked to be compensated for this. "No.. We'll send another door" They now expect me to wait home for a 5th time between 0800-1800 with no offer of compensation. Compete joke of a company! Have opened a PayPal resolution and hope they will step in. I’m unable to give an accurate review of the bin store as following three deliveries, I am still not in possession of all the parts, therefore I’m am basing my one star review in the customer service received from garden street. I was advised I would be contacted by the courier to arrange a delivery time. I wasn’t. Luckily I was home when delivery No 1. arrived but I rejected this as it was visibly damaged through the inadequate packaging. The delivery driver stated this is a frequent occurrence. I was then informed a replacement would be sent (7-10 days delivery time) I was again told I would be contacted by the courier. I was not; I was simply told it would be arriving with less than 24hrs notice. I waited in 0800-1600 for this and when I opened the packaging, guess what? Another damaged part as well as two missing parts! Third time lucky and no contact from the courier whatsoever and returned home to find a package front and center in my doorstep. No attempt to conceal it, no attempt to leave with neighbors. You’d think after two previous delivery attempts, someone would quality control the package this time. Wrong. One of the replacement items is inexplicably the wrong size! I am still awaiting the correct part, with the usual 7-10 days delivery wait. I complained via email and asked to be compensated for the amount of time I’ve had to give in order to wait home for delivery of this item but my request clearly doesn’t even appear suitable for a reply as it’s been completely ignored. Instead, I received a one line email saying sorry. I can comfortably say I wouldn’t recommend buying from Garden Street to my worst enemy, and judging by the other negative reviews on google, it’s a wonder they’re still trading.”

Helpful Report

Posted 4 years ago

“Good product, straightforward assembly”

Helpful Report

Posted 4 years ago

“Very helpful staff and great little shed, well made.”

Helpful Report

Posted 4 years ago

“Delivered as promised. Easy to put up . Looks good”

Helpful Report

Posted 4 years ago

“Service excellent parts missing fully informed when they would come but product quality not great wouldn’t recommend it”

Helpful Report

Posted 4 years ago

“Great piece of kit easy to assemble Can’t wait for the summer”

Helpful Report

Posted 4 years ago

“There was a small issue with only half the item being delivered. However this was very quickly rectified with the minimum of fuss. Would I buy from them again - absolutely. The quality of the items are great.”

Helpful Report

Posted 4 years ago

Garden Street is rated 4.2 based on 7,299 reviews