Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,295 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,295 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 7th November 2024

398

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The absolute worst customer service I’ve ever received. Still waiting for my order. Still waiting any communication about an order that was due to delivered a week ago - ordered over 10 days ago. Really poor customer service. The worst. In 2021 they close on a Friday and ignore you until Monday. Shocking. Please avoid ordering from this company.”

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Posted 3 years ago

“love it very well made and price very good”

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Posted 3 years ago

“Great communication with the staff very pleasant”

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Posted 3 years ago

“Overall good, but unforeseen delays in the delivery date. I do appreciate that it was due to the shipping container being delayed in transit.”

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Posted 3 years ago

“I was wanting to buy a particular garden set and I saved over £100 off this site , they delivered when they said they would , very happy”

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Posted 3 years ago

“Service fantastic so much choice delivery was quick”

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Posted 3 years ago

“Very pleased with the seats, service and delivery was very good, I was kept informed of progress by email”

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Posted 3 years ago

“Ordered Hall's Rainsaver Gutter Kit on Thursday and it was delivered on Monday - brilliant! A really good price too - many thanks! Thoroughly recommended.”

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Posted 3 years ago

“Good service, quality products at the best prices, can't fault and would happily use them again.”

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Posted 3 years ago

“Not this specific brand, but almost identical and actually more expensive three years ago. We’ve just had two fail completely. And they’d been cared for. Fortunately, no one was injured. Be very careful!”

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Posted 3 years ago

“The item I received was of very good quality and looks lovely in our back garden . Easy to assemble , only criticism I have is that it sits directly in contact with the ground so we will elevate it on a base to minimise damage to the frame due to rain etc . We are waiting to fill it with seedlings .”

Garden Street 5 star review on 24th July 2021

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Posted 3 years ago

“wonderful service and quality thankyou”

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Posted 3 years ago

“Good communications ,unfortunately a slight delay due to stock arriving from abroad, but ain't this the case everywhere. My awning arrived in perfect condition , was a doddle to put up and works perfectly. the build quality is great I can see many years service from this product. cannot comment on reliability as yet as only had it for 2 days now but with the build quality I don't envisage any down falls. Garden Street were great kept me informed what was happening and the service provided was second to none and the prices were brilliant . Highly recommended 5 stars for products and pricing.”

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Posted 3 years ago

“Great product and service, big thanks to Holly and John for all there help, highly recommend and will buy again from the store, Thanks”

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Posted 3 years ago

“Communication about delivery was a little poor, first I knew the chairs were being delivered was when the driver rang because he couldn’t find the house. As for the chairs themselves, not over impressed, as the wood used seems to have been recently cut and not dried, therefore, despite two coats of Cuprinol, started to split within one week. Have my doubts as to whether it is Scandinavian redwood too.”

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Posted 3 years ago

“A lash up from start to finish. Prior to ordering told product was in stock and would be delivered in time frame. This was a lie! After chasing for 10 days excuse was product damaged by delivery company and would not be able to replace until end August (in other words waiting for goods from China). Took twice as long to get money back, 10 days (how come when mine went out immediately), avoid!”

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Posted 3 years ago

“I was told delivery was 14 to 21 days. The first delivery didn’t,t arrive. The second delivery arrived two hours after stated. Only one item turned up and we had ordered two. Delivery charge was £54. Website told us that most items were delivered free. Quality of item was very poor indeed. Will never order anything from this firm again. I don’t know how they get away with this unbelievably shoddy service”

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Posted 3 years ago

“Item arrived quickly and was well packed and as advertised.”

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Posted 3 years ago

“All parts arrive on the date, easy to assembly, Thanks”

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Posted 3 years ago

“My experience was very positive from start to finish. The items were swiftly delivered.”

Garden Street 5 star review on 19th July 2021

Helpful Report

Posted 3 years ago

Garden Street is rated 4.2 based on 7,295 reviews