Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,326 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,326 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 9th February 2025

401

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor service, item has still not arrived after a month (should have arrived within 2 weeks). Customer services are unhelpful and we're just going round in circles. Part of my order was lost, and the two subsequent replacements that they sent have also been 'lost'. Would not recommend”

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Posted 3 years ago

“I would love to but havent received the product yet !!!”

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Posted 3 years ago

“Fantastic customer service.”

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Posted 3 years ago

“Haven't got my garden seats yet and I'm sure they'll be lovely, but delivery is appalling. Not appeared within there stated time and then still not appeared after chasing, twice. So, they need a different delivery company! They themselves were helpful on the phone. I suspect it's out of their hands.”

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Posted 3 years ago

“The main reason for ordering via Garden street was the promise of quick delivery. It has only become apparent, after me chasing, that the promised delivery time is totally untrue. Really frustrating and had I known I would have bought elsewhere.”

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Posted 3 years ago

“We bought a large plastic shed including erection. Delivery was delayed by 2 weeks. Inadequate communication with us during this period. Eventually we had a date/time for delivery and erection. They were 3 hours late and no phone call or apology. Erection was quick and efficient but it’s been placed crooked on the base and looks nasty. Plastic bag rubbish all over the garden.”

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Posted 3 years ago

“Excellent service, arrived 2 days after ordering online. Product was packed well and in good condition on arrival. Garden furniture was very well made.”

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Posted 3 years ago

“Excellent product worth waiting for”

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Posted 3 years ago

“I was absolutely delighted with my purchase.”

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Posted 3 years ago

“Very efficient got what it said on the tin”

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Posted 3 years ago

“Brilliant. Thanks”

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Posted 3 years ago

“Unfortunately I was very disappointed I had to return item because it was too heavy for where I wanted to put it and did not have an alternative place. The response to my email about returns was quick but I was surprised that although in the terms and conditions on the website it says Garden Street would arrange this I was told that they would not for this item. I think this needs to be made clearer. It cost me £16.62 to return the item which I have subsequently found at another retailer for £9 less with free returns.”

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Posted 3 years ago

“Value for money”

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Posted 3 years ago

“They were incredibly helpful and kept me informed regarding progress of supply of my purchase.”

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Posted 3 years ago

“Great item, delivered quickly.”

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Posted 3 years ago

“Beautiful fence panels”

Garden Street 5 star review on 27th May 2021

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Posted 3 years ago

“I have just finished putting the Parlam Greenhouse together and am very happy with the sturdiness and design. It was straightforward to put together, although some written instructions to go along with the pictorial instructions would have helped someone like me. I would recommend Garden Street very hghly”

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Posted 3 years ago

“Good and fast service, very happy and will use again.”

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Posted 3 years ago

“So easy to fit and good quality materials. Great colour”

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Posted 3 years ago

“Ordered garden furniture and was told delivery would be in 7-14 days. Two months later it has only just arrived. I wasn't given any updates until I contacted Garden Street directly, and then ended up calling them every week to see if it was back in stock yet, Garden Street staff were always courteous and helpful and the problem was clearly with the suppliers, but they could have been more proactive - and should have updated their delivery timescale on the website. When I asked whether I would receive any compensation for the delay they told me to contact them if I wanted to make a purchase in the future and they would see what they could do. Not a particularly great incentive to shop with Garden Street again!”

Helpful Report

Posted 3 years ago

Garden Street is rated 4.2 based on 7,326 reviews