Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,301 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,301 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 7th November 2024

398

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Kept me informed of a shortage of the original item I ordered but we settled for a similar alternative and a refund was promptly paid. Excellent quality product.”

Helpful Report

Posted 4 years ago

“Telephoned and you told me it was in stock so I ordered it right away on 8th June 2020. Emailed you on 10th July as had not received my garden furniture. Email back from you saying will be in touch within 5 days. You did not get in touch. Sent you an email marked URGENT on 20th July you replied saying you would find out where my furniture was. I waited 5 days but you did not get back to me. I phoned Rowlinsons the Suppliers who told me the item was out of stock. I am unhappy with the service as nobody from Garden Street told me it was out of stock. Rowlinsons asked for my order number and told me this information right away. Garden Street knew my order number so should have been able to give me this information. The only method of speaking to you was by email, which wasn't satisfactory as you did not reply. Your company should have been contactable by telephone. I was able to contact Rowlinsons by phone, you should take a leaf out of their book.”

Helpful Report

Posted 4 years ago

“Good service. Product was as described and I love it.”

Helpful Report

Posted 4 years ago

“Ordered a absco shed after ordering realized it had the billing address as the delivery address after contacting garden street directly to confirm it was a mistake and it wasn't being delivered to the billing address it then turned up at the wrong address and had to pay another company to deliver it to the correct address where it was being built”

Helpful Report

Posted 4 years ago

“Ordered and paid for my shed on May 9th, had a confirmation email, then another saying 'awaiting stock', ad that was it until Aug 6th when I suddenly had a phone call re delivery ! I was assuming you had gone into liquidation as I had heard nothing for 3 months...”

Helpful Report

Posted 4 years ago

“Poor customer service Terrible delivery driver through shed I had bough of his van and broken it Still haven’t heard back and it’s been over a month since I complained”

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Posted 4 years ago

“They took my money and have not delivered my gates”

Helpful Report

Posted 4 years ago

“Hi wasn’t happy with table it’s not good under glass top too saggy I have bought this furniture before in brown table was much stronger underneath glass Regards Mrs Carruthers please get in touch thank you”

Helpful Report

Posted 4 years ago

“I felt that customer service and communication was poor. I eventually received my Gazebo about a week after the last expected delivery date. after sitting indoors for 8 hours on the day. I love my gazebo, it looks great, a few screws missing in delivery box though 2 starts for customer service and communication, but 5 stars for the Gazebo”

Helpful Report

Posted 4 years ago

“.Excellent service no problems would deal with seller again. Thank you .”

Helpful Report

Posted 4 years ago

“Very dissapointed in this website. Ordered a Garden storage bench was told it will be sent out the end of July, however just received email telling me not going to be delivered until OCtober, really wish people would not take your money if they are not certain on stock, have now received a full refund”

Helpful Report

Posted 4 years ago

“I make order in may still waiting not delivery it yet absolutely rubbish never use again”

Helpful Report

Posted 4 years ago

“Was told my item would be delivered 14-28days ordered 7th July and still waiting, tried to phone them and and got answer machine, told to contact by email and they would respond within 72 hours, responded and told they will look at it within the next 5 days. Do not use this company Terrible”

Helpful Report

Posted 4 years ago

“I’ve been asked to write a review for a shed I haven’t even received!!! Ordered this shed on 27th June 2020 and it’s now 11th August 2020 and still no contact. Absolutely shocking customer service can’t contact them by phone only email.... I’ve emailed them about 5 times with no reply, never know a company so bad to communicate with. STAY WELL CLEAR”

Helpful Report

Posted 4 years ago

“Very nice design and very well made. Easily put together. The cushions are very good quality and very comfortable. Delivered very quickly and were well packaged up.”

Helpful Report

Posted 4 years ago

“Delivery was fine and the Ibdidn't have longer to wait after ordering”

Helpful Report

Posted 4 years ago

“Customer communications were shocking. That's the summary. We bought a shed. Where money was involved (like checking by e-mail that they had stock), they answered quickly. Receipts were sent automatically. Then we heard nothing at all until one Saturday morning when a van arrived with our shed on it. We had had no communication at all to expect it. Lucky we were in, I suppose! The shed was fine, but after two days, the lock broke. They don't answer the phone, so we e-mailed. We received an auto-response suggesting perhaps 3 days to reply and then a "We are looking into this". Nothing for 10 days. At all. Sent a chasing e-mail and got another auto-reply. Eventually I rang Rowlinson directly, and they were terribly helpful. It took me about 5 minutes to sort out. They immediately dispatched a replacement lock which arrived promptly. Also, a mysterious flurry of e-mails from GardenStreet saying how glad they were it was resolved and how hard they had been pressing Rowlinson in the meanwhile. While it is possible that this was true, it seems highly unlikely. It seems much more likely they were responding to feedback from Rowlinson. I think the summary of the reviews of Garden Street is upheld here. If you get your goods on time, then you have no complaints. If you ever need to get an actual response from them should anything go wrong, you'll be on your own. My experience was of some of the worst customer communications I've received from anyone. It was certainly the worst from anyone whom I have paid this much money. We gambled on this basis, and I guess we lost, slightly. Clearly, some people have lost much more. I our ancestors summed it up nicely – "Let the buyer beware".”

Helpful Report

Posted 4 years ago

“Based on my experience, I would have given zero stars due to non-existent customer care”

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Posted 4 years ago

“The gazebo arrived faster than expected and was far better quality than what I was expecting. Easy to assemble and so would definitely buy from them again”

Helpful Report

Posted 4 years ago

“Ordered Saturday, delivered Monday. Easy to put up, lovely delivery man, would definitely buy from this company again”

Helpful Report

Posted 4 years ago

Garden Street is rated 4.2 based on 7,301 reviews