Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,299 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,299 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 7th November 2024

398

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still not received the item yet, although the money was collected over a month ago”

Helpful Report

Posted 4 years ago

“Their website is full of a wide variety of things that someone may need for their outdoor space. It is reasonably priced and easy to use. The service is very prompt and the quality of the item I ordered was good. I would recommend them!”

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Posted 4 years ago

“Very good product, delivered on time, would happily recommend this company to friends and family.”

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Posted 4 years ago

“The product is good and delivered within a respectable timeframe. I’m on my second BBQ shelter from the same manufacturer so I am confident I won’t be disappointed with it, so I am leaving it packed and unopened ready for next summer. That being said I emailed a question on the 1st of the month enquiring about purchasing a second fabric canopy as a spare, as other manufactures offer but it is now the 23rd of the same month and all I have heard is crickets. A yes or no answer over the last three weeks isn’t too much to expect even in the current covid climate.”

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Posted 4 years ago

“They had the best version of the product that I was searching for (a garden bench with storage) and it came in good time. When one section was wrong, the bench company sent the correct part quickly and with no quibbling.”

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Posted 4 years ago

“Happy with the service, and fast delivery, but a little disappointed that around 6 out of the 40 plastic garden tiles I ordered were damaged in some way.”

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Posted 4 years ago

“Product is poorly packaged so turns up with multiple pieces broken. This also demonstrates that it is not as robust as expected. Customer service is non existent. No company should use covid as an excuse to make phone contact impossible. Problems were sorted but took weeks. I have concerns due to excessive holes and poor jointing that the cupboard will be neither sturdy or weatherproof and by the spring will be twisted out of shape.”

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Posted 4 years ago

“Fast delivery and good in-shop experience. Some issues with communication as never answered the phone.”

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Posted 4 years ago

“I originally wanted to buy a Keter Denali storage box for the garden. As it was during the covid Lockdown, everywhere was out of stock. I asked Garden Street to let me know when they were back in stock. As soon as the storage boxes were back in stock, Garden Street emailed me to let me know I ordered mine and in no time at all it was delivered. Fantastic service. Great price I am a very, very happy customer. The product was easy to put together, took me 30 mins approx. It is totally waterproof and looks great in the garden Strong and sturdy I would recommend the Keter Denali as a storage box and Garden Street as the best place to buy it from Dave Wright”

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Posted 4 years ago

“Very good service”

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Posted 4 years ago

“Wall shed was very poor quality however ordering and delivery was fine”

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Posted 4 years ago

“Product was ordered on 18 August, but was out of stock until 24 August. Fair enough. I was later informed that the product was in stock on 24 August and the delivery time would be 14 to 28 working days from 24th August with the carrier getting in touch about a week before in order to confirm the delivery date. It is now the 22 September and I have heard nothing, not from Garden Street nor 'the carrier'. This is no way to run a business. I would advise go elsewhere.”

Helpful Report

Posted 4 years ago

“No communication after initial confirmation of order. Shed arrived with no notification. Shed went together well, quite a few superficial scratches but not worth the hassle of returning”

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Posted 4 years ago

“I recently ordered a garden dining table set for over £1000. I was informed after payment was taken that the item is now out of stock? Very disappointing service, the website being updated would have prevented this. I am now left awaiting a standard refund, and cannot re-purchase a fast selling dining set until received money back. Would not advise!”

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Posted 4 years ago

“Very quick service, efficient and friendly delivery.”

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Posted 4 years ago

“I have not as yet received my order!”

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Posted 4 years ago

“Ok, so for the customer service I’ve given 5 stars, I had an issue and they sorted it and given the restrictions of COVID in good time. The product however is not the best and I feel this is because they are not using seasoned timber to build frames and panels. Warped doors and windows are a major issue and whilst they sorted the windows the doors are now the problem. I will plane a little off the bottom and they will stop sticking. I know the item was only cheap and I should not expect much but I’ll be dammed if I should have to rebuild something to get it to work properly. Don’t let this put you off.”

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Posted 4 years ago

“Excellent quality cabin. Delivery company really helpful. Recommended.”

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Posted 4 years ago

“I like the garden box it is exactly what I was looking for”

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Posted 4 years ago

“I ordered a wooden arch with planters. It arrived very quickly and was a good quality item. I would like to order another one but it took me all morning to paint it, if only it came ready painted.”

Helpful Report

Posted 4 years ago

Garden Street is rated 4.2 based on 7,299 reviews