Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,313 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,313 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 26th January 2025

400

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great little shed at a good price. Easy to erect with good instructions. Delivery very slow but probably due to the current Corona Virus situation.”

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Posted 4 years ago

“Ordered a hammock on 11/04/2020 which states 1-2 working day delivery. on 18/04 still shows "Awaiting Dispatch", emailed, phoned, no response.”

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Posted 4 years ago

“Bought a shire bunny play house which arrived exactly when I wanted it to. I was even offered to cancel the order for a full refund if it arrived too late. This is the mark or s great customer focused business. The playhouse looks fantastic even before we have been able to paint it. Very pleased and more so are my children. Thank you very much!”

Garden Street 5 star review on 17th April 2020

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Posted 4 years ago

“Very prompt delivery in spite of the current Coronavirus restrictions. Excellent condition; well packaged, and the arch is now proudly 'in situ', ready for the roses to adorn it.”

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Posted 4 years ago

“I will 100% recommend Garden Street to friends and family! Super fast delivery and the item is of brilliant quality. Very easy to build, clear instructions, quality materials, well packed and without fault! Very reasonably priced - cheapest price and I rally shopped around. Looks amazing, very pleased! Thank you! Will shop with you again! 😊”

Garden Street 5 star review on 16th April 2020

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Posted 4 years ago

“Our items were delivered in good time despite the challenging circumstances, excellent product, service and communiction - very happy customer!!”

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Posted 4 years ago

“Ordered a climbing frame on 30th march when it was shown in stock, waited two weeks for the item to say dispatched on my web account details despite a message saying delivery was still 5-7 days during the covid outbreak. Since then no tracking, no delivery, no communication, just a couple of apologies saying that they are looking into my enquiry, which I find suspicious given its supposed to have been dispatched and with couriers. Any minute now waiting to hear back with oh sorry, not in stock and then I will have wasted so much time on this order, and let down kids. 3.5 weeks into this debacle so far. An honest company wouldn't be accepting orders for things that they either cannot manage to roll out, or are not in stock. Many many other people also cannot get reply.”

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Posted 4 years ago

“very good delivery time and an excellent product”

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Posted 4 years ago

“Very happy with our purchase, we bought a bistro set. It came quite quickly considering the Covid lockdown. I would definitely recommend and use this company in the future.”

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Posted 4 years ago

“Excellent customer service, despite the current difficult working conditions. They sent the wrong item by mistake. Once I contacted the company by email, they quickly sent the correct item at no cost to me. Very helpful and polite email. The best way to judge a company is how they behave when things go wrong, and Garden Street get 5/5.”

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Posted 4 years ago

“Your lorry man was very pleasant. He offered to assist in getting the container into the back garden. However we decided that given its weight we would leave it on the drive and I would transport it in sections later. The photo shows my 'helper' testing out the system before the roof was put on (and a second coat of Cuprinol).”

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Posted 4 years ago

“The customer service and all communication i received was excellent, i would highly recommend Garden Street.”

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Posted 4 years ago

“I ordered a Draper 600W Hedge Trimmer 550mm on 8th April 2020 during Lock Down and on Wednesday before Easter. It arrived on Tuesday 14 April, the day after Easter Monday. Brilliant service. I wasted no time using my new toy and found it to be excellent. I am very happy with service, product and price.”

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Posted 4 years ago

“I ordered a trampoline before all the rush buying. The £160 was very quickly taken by this company. After weeks of trying to get hold of them to find out where my trampoline had gone I finally received an answer saying that due to unprecedented demand it would not be in stock until June. I wrote back saying how disappointed I was and that I want a refund. They haven't even had the decency to get back to me.”

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Posted 4 years ago

“Excellent customer service and prompt delivery, despite current circumstances”

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Posted 4 years ago

“Excellent customer service, product arrived promptly and courier advised us of two hour window. Sierra patio cover by Palram is fab and was a doddle to erect. Very pleased well done Garden street and Palram.”

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Posted 4 years ago

“Good service and price”

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Posted 4 years ago

“I understand it's difficult in this current climate but I was told that I would definitely get delivery even if slightly late. I have NOT received delivery of my order & no one has contacted me either from yourselves or the delivery company which I find even with the present conditions extremely poor. Hopefully someone will be in contact soon!!”

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Posted 4 years ago

“Ordered a hitting net on 25th March. It showed as dispatched on28th March. I waited 2 weeks and it never arrived. On contacting Garden Street I was told the item was out of stock. Disappointing that it was shown as dispatched when it wasn’t. Also cost me money as I had bought other items to use with this net which are now pointless.”

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Posted 4 years ago

“If I could give no stars I would. Appalled by the service. Ordered a swing set for my son. Took the money and told me it had dispatched. Heard absolutely nothing from you so was expecting a delivery. I sent 2 emails and had no response at all couldn't get through on the phone. After 10 working days I sent another email as I was now worried I'd been scammed. Finally heard back to be told it wasnt in stock and couldn't be delivered for six weeks. I am fully aware that in these unprecedented times things can take longer to arrive or people are working from home etc and if I'd had an email or phone call to say that, I would have been absolutely fine with it, to have no response at all and to have been told it had dispatched when it hadn't on the tracking system is appalling. The only good thing is that when you did eventually respond and I said I wanted a refund it was back within 2 days. Wont bother with you again, due to the bad service we received. Could have ordered elsewhere but after the 2 week delay everywhere else was out of stock too. So, thanks for that. Disappointed 6 year old.”

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Posted 4 years ago

Garden Street is rated 4.2 based on 7,313 reviews