Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,298 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,298 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 7th November 2024

398

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with purchase”

Helpful Report

Posted 3 years ago

“Ordered and delivered with no fuss. Exactly what I require.”

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Posted 3 years ago

“Got two bird boxes well made and a fair price maybe have some with metal ring on entrance would be good we have a problem with squirrels chewing their way in but a good product good price”

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Posted 3 years ago

“Very Good - Would happily use this company again, or recommend to a friend.”

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Posted 3 years ago

“Easy company to deal with, no problems fencing great!”

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Posted 3 years ago

“Nice garden furniture but poor service. Took longer than expected to arrive and part of my order was missing. A month later, no response to my last email so still no resolution.”

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Posted 3 years ago

“Terrible customer service. Only part delivery, then took 2 weeks to say it would be collected. Another week or so 10 emails and 9 calls, still have no idea when they will collect or refund money. Don't believe them when they say in stock, in fact just buy from someone else.”

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Posted 3 years ago

“Good but not much info regarding deliveries”

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Posted 3 years ago

“STAY CLEAR OF THIS COMPANY! we ordered a garden shed with floor at the start of March and we are still waiting on the floor to arrive!! The floor has now been sent back twice by the couriers due to being faulty. Garden Street have been terrible in dealing with this. We constantly have to chase them and get no reply after being told someone will call back. After spending over 2k on a shed we have absolutely nothing to show for it and Garden Street now want us to accept delivery of fault flooring as ‘it is easier to send our replacements parts than a full new floor’. We have experienced so much stress with a company and really wish we had never purchased through them!!”

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Posted 3 years ago

“Can't really comment since I haven't got my product. I think it's stuck on the Ever Green tanker in the Suez canal. Goodness knows when I will get it. Would have liked Garden Green to explain more.”

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Posted 3 years ago

“I’ll let you know when we receive the item 😳”

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Posted 3 years ago

“Would definitely not recommend. Ordered something in stock to arrive within 10 days. After 10 days I checked their website and item now saying out of stock. Had to email them to ask about it and told it was out of stock and would I like to wait for it or get a refund. I replied requesting a refund. Had to chase them 4 times over the space of 10 days asking them to acknowledge request of refund and to process it. Finally received reply and confirmation of refund with not a hint of an apology for delay. Terrible customer service.”

Helpful Report

Posted 3 years ago

“Pre ordered an item and via on line help (chat) given a 7 to 14 day delivery lead time from item coming into stock. Confirmation email said 7 to 28 days, Now told it will be 50+ days. Delivery will be nearly 3 months after making payment. Customer services informed me that, and I quote, the Ts and Cs small print says “take lead times with a pinch of salt”.”

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Posted 3 years ago

“Shocking delivery service, took 2 weeks to get garden corner sofa set, received the set without a sitting pillow. Useless customer service, disappointed customer. Think twice before placing an order with these guys. I would not recommend this site to anyone . AVOID”

Helpful Report

Posted 3 years ago

“Really disappointed with the level of customer service and the (non) delivery. Pre ordered on the site and once back in stock had to chase customer service 6 times before getting contacted by the courier. The courier then failed to deliver on the agreed date twice and ended up having to go get the item myself from the warehouse. Was not reimbursed for the hassle and will not be purchasing or recommending this site to friends and family.”

Helpful Report

Posted 3 years ago

“The issue was more with the product manufacturer. Only part of my greenhouse arrived in the delivery and I had to spend a day chasing down what was missing part by part with manuals. I have had to wait nearly another two weeks for the rest of the order-let’s hope the rest of it arrives this time and doesn’t waste more of my time.”

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Posted 3 years ago

“Mercia summer house , worked out great , many thanks. Regards Dennis”

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Posted 3 years ago

“I am very pleased with my sun house now its up , your floor and roof could do to be made of ply as opposed to the pressed stuff that they are made off, a bit was chipped but i sorted it out , also the frame units glass could do to be fitted with sealer all round to stop them shaking about. apart from that very good for the money. the delivery was excellent, was out today sitting in it with the sun out. Best regards. Dennis De'Athe/ near Melrose/ Roxburghshire .”

Helpful Report

Posted 3 years ago

“A lot of sites offer price match, but beware not all honour the promise. Gardenstreet do and I not only got a bargain, but an excellent friendly service. I will definitely use them again.”

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Posted 3 years ago

“Still awaiting my delivery for my order. No updates on when it will arrive. Same excuse that the shipment is delayed. Purchase was made as it was meant to be a 10 day delivery. Almost a month and still nothing. Very poor!!!”

Helpful Report

Posted 3 years ago

Garden Street is rated 4.2 based on 7,298 reviews