Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,326 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,326 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 9th February 2025

401

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service , product delivered on time . From start to finish fabulous service”

Helpful Report

Posted 3 years ago

“Good price, on time delivery. Will use again!”

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Posted 3 years ago

“Purchased a chimnea / hacienda cover from Garden Streeet. It was an unusual size so not readily available on other sites. Delivery was quick. Quality excellent, a substantial fabric. Very happy with purchase.”

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Posted 3 years ago

“Bought a shed off Garden Street. the delivery driver was very polite. I did have part of my shed missing. but called the number on the text message I had and they were very helpful. The missing package was then delivered the next day. In all happy with how polite people were and hiow quick they resolved my missing package.”

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Posted 3 years ago

“I ordered some turf from Garden Street, it was delivered faster than I expected and I stored it for a couple of days before laying it, I laid it over the next couple of days and it's looking great at the moment. I would recommend this company and definitely use them again. Excellent service.”

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Posted 3 years ago

“36A bottesford road dn163he cannot write a review until i receive it”

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Posted 3 years ago

“Good service the roses are planted, now need to wait”

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Posted 3 years ago

“delivery was prompt and the companion seat is of a good quality. rather difficult to put together as am on my own and there was a short screw missing but an extra long screw which was difficult as i was giving thie as a gift and therefore could not complete properly also the instructions should advise making sure the chairs are 'square' when putting together if not the holes do not match up then it all needs to be readjusted apart from that very good”

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Posted 3 years ago

“I ordered an awning with delivery time quoted as 5-10 days. After that time had passed with no contact from GardenStreet, I contacted them by email and received no response. Several more emails and phone calls later they blamed couriers but were unable to provide tracking info or expected delivery date. After 3 weeks they advised they could no longer supply the goods ordered. I might have been slightly more forgiving if they had processed a refund but I am still waiting and now raised a claim through Paypal. Yes prices are competitive but customer service is very poor if you have a problem. Guessing they don't always hold stock and drop ship from distributors, which catches them out. If you are thinking about placing an order, get confirmation of stock first.”

Helpful Report

Posted 3 years ago

“I received an excellent service from Garden Street. My Wentworth garden set arrived 5 weeks earlier than expected. The quality is excellent and accurately described and depicted in the photographs. We are delighted with it. Thank you to all involved.”

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Posted 3 years ago

“Fantastic patio lounge set, brilliant quality. Has changed how we use our garden.”

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Posted 3 years ago

“My Suncast Conniston Vertical Shed is perfect, easy to assemble, looks great.”

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Posted 3 years ago

“Ordered on line. The system worked. The partner delivery provider made contact numerous times, (including actually speaking to a person the day before!) to ensure delivery was without a hitch. So if customer service is an on line set up that works end-to-end, it worked very well.”

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Posted 3 years ago

“Items not in stock and eventually we had to raise dispute with bank to get refunded”

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Posted 3 years ago

“Received 3out of 4 of the parts of the shed I ordered. Very little to no communication to explain if or when I will receive the other part. Have sent several emails with no replies.”

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Posted 3 years ago

“All good - product and service”

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Posted 3 years ago

“Took my money for a bench they didn't have in stock. After weeks of waiting they would not communicate with me so I had to go to PayPal to get my money back. Now they want a review of my purchase🤣🤣🤣”

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Posted 3 years ago

“Ordered 2 garden borders 4 weeks ago, only 1 arrived! Emailed and phoned Several times and still no respond , would not use again!”

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Posted 3 years ago

“I bought a rowlinson wall store. Rang them to check they had it in stock, they said yes, could take up to 14 days. Fair enough, no problem there. Delivery arrived in 12 days (no warning, big truck rocked up), but great I could build it at the weekend. Weekend came, unpackaged everything to check it’s all there, only to find they’d only delivered 3 of 4 parts (no roof or doors). No one available at the weekend to call. Emailed them, no response, called several times over 3 days, told I’d be called back with an update. Eventually on the 4th day I got an email saying it was on its way and I’d have it for the Easter weekend. I asked for tracking info and heard nothing back. Easter came and went, nothing. Now out of stock on their site. No response to emails, stuck in a queue on the phone. Luckily I used PayPal to buy it so I requested a refund. 3 days later I got a text from the collection company to arrange collection. Very disappointing, lied to about replacement part coming, poor communication, wasted 4 weeks, and if I hadn’t requested the refund through PayPal I would have been stuck with it. If you’re interested, the quality of this wall store isn’t the best. Thin and flimsy, edges damaged (only come in plastic wrap, no edge protectors), poorly nailed together with some exposed and bent nails. Give this wall store and the company a miss.”

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Posted 3 years ago

“Ordered end of March and am still waiting for product to arrive.”

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Posted 3 years ago

Garden Street is rated 4.2 based on 7,326 reviews