Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,313 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,313 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 26th January 2025

400

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“good product except the instruction manual not very clear”

Helpful Report

Posted 5 years ago

“Best price around for my garden shed. Delivered in three days but only notified of delivery late afternoon, the day before, so too late to change the date. Also 8am to 6pm delivery time slot. Wasn't in but shed left in the front garden. Fortunately no one walked off with it (flatpacked and being 6x3 foot and 40 Kg would put most off). To be honest, glad they left it rather than organise another day. All good though. No damage and shed looks great and sturdy.”

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Posted 5 years ago

“Haven’t received the goods yet”

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Posted 5 years ago

“Very easy to deal with. Very happy with all aspects”

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Posted 5 years ago

“I was able to do some of the initial steps on my own, although it does require a two person operation for most of the construction. Assembly is quick and relatively easy, with the instructions taking you clearly through each step. Although initially appearing very flimsy, once constructed the shed looks and feels robust and solid. I have found that having the shed on a perfectly flat surface is vitally important. During the night the ground I had prepared had obviously settled, meaning that the doors are now a little difficult to close, but this hopefully should be resolved by levelling out the ground again. The shed appears to offer good value for money in comparison to its rivals, and hopefully should give many years of service.”

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Posted 5 years ago

“Great service and excellent product. I called up before placing the order and the lady on the phone was really helpful and polite. Will definitely be purchasing in the future and recommend to my friends 👍🏻”

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Posted 5 years ago

“Very happy with the service and delivery of our 60 square meters of turf, oh and of course the price!”

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Posted 5 years ago

“Great service, great product, great price!”

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Posted 5 years ago

“I cannot leave a review about Garden Street as I had no contact with them other than the delivery of the item (a Rowlinson Heritage log store), which arrived well packaged and in very good time. However, I would like to review the item which I am pretty disappointed with. Two reviews that I read on the Garden Street website for this specific item both said how easy this product was to construct. I disagree with this entirely. 1). In order for the guarantee to be validated, one has to go out and buy three x treated wooden bearers 50mm x 50mm. Why are these not included? There is no mention of having to buy additional parts until one reads the instructions. 2). Pilot holes for the screws are not pre-drilled. This would not be difficult for the manufacturer to do and would certainly make life much easier for the purchaser. 3). One of the batons provided was to big for the nails. The nails are 30mm and the baton was roughly 27mm. The tip barely came through the baton and certainly was not long enough to fix securely into the roof of the structure.... A second visit to the hardware store to buy a bag of longer nails. 4). The tongue and groove panels had not been fitted together properly on the base. Sloppy workmanship by the manufacturer. Although it is now built and will be used for its purpose, I was extremely disappointed by this product and not at all a satisfied customer I'm afraid.”

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Posted 5 years ago

“still waiting for my delivery after three weeks and still not got my order”

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Posted 5 years ago

“Was pleased with the order and delivery. One thing though curb side delivery is ok if you have someone to help get delivery into property. As I was on my own had to find something to cover it as raining. Was going to just lay it on the parking bay so asked nicely for it to be leaning up the wall. If the delivery man had not done so it would have been damaged. Otherwise thank you all. Pleased.”

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Posted 5 years ago

“Very courteous customer service.”

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Posted 5 years ago

“Easy transaction, great service, great product would recommend Thank you”

Garden Street 5 star review on 22nd September 2019

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Posted 5 years ago

“i would recommend you to anyone on thegood service”

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Posted 5 years ago

“easy to use website, quick service and quality value for money items. gazebo in the process of being painted at the moment so no pics...sorry”

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Posted 5 years ago

“Very pleased with our purchase. Delivery very good. Everyone likes our Huntington ornamental arch with planters.”

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Posted 5 years ago

“Ordered our Sierra Patio cover at a very competitive price compared to many other retailers. Website user friendly, delivery arranged very quickly although the delivery service used failed to delivery on set date when arrangements were made to erect at the weekend so it will be erected this weekend. This is our second Sierra cover so providing the contents of this one are all ok it will be perfect. The packaging is really good and although not fully unpacked the contents look good.”

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Posted 5 years ago

“i have received broken furniture”

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Posted 5 years ago

Good Morning Thank you for your review. We are sorry to hear this has arrived damaged. Unfortunately, we have not received any correspondence from yourself to advise of any damages to the Utility Cabinet. We are always happy to send out any replacement parts upon notification of damages to ensure you receive full and satisfactory receipt of your goods. If you could please send images to sales@gardenstreet.co.uk a member of our Customer Service Team can look into this for you. We look forward to hearing from you soon. Kind Regards GardenStreet

Posted 5 years ago

“Small problem...shed not yet delivered!”

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Posted 5 years ago

Good Morning Thank you for your review. The current delivery lead time for this product is 14-21 working days, with today being your 15th working day. Due to the nature of the product, the carriers will call you directly to arrange a suitable delivery date. If you have any queries then please do not hesitate to contact us. Kind Regards GardenStreet

Posted 5 years ago

“Great price and delivery was as stated, A couple of bits were damaged in transit (these things happen) but all was sorted out fo me.”

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Posted 5 years ago

Garden Street is rated 4.2 based on 7,313 reviews