Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,325 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,325 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 9th February 2025

401

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would happily recommend Garden Street to anyone. Great service and price.”

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Posted 2 years ago

“I have already reviewed the product I bought, so I am assuming this review is for the company that sold it to me i.e. Garden Street.co.uk. Not too sure what to say about them. Everything was positive as far as I can remember ( the order was back in early March, and it is now two months later). I would recommend their service and delivery, I haven;t purchased anything from them since so this review is based on one order which turned out fine.”

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Posted 2 years ago

“Product is great. Stars relate to booking a delivery followed by a no show, no phone call saying there was a problem and me having to do the chasing to re-book and then phone to confirm it was coming as that was lacking as well.”

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Posted 2 years ago

“Brilliant. Ordered a Summer house, and it came at the expected date, with good tracking, and all was there, Great delivery and a super summer house at a great price.”

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Posted 2 years ago

“Awful rude customer service experience”

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Posted 2 years ago

“Well made sturdy log store, arrived in good time, well packaged and easy to put together with a battery-powered screwdriver.”

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Posted 2 years ago

“Well worth the price we paid,easy to assemble(2 people) delivery driver was brilliant brought it all inside himself & wouldn't let me help.All in all great service & lovely product.”

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Posted 2 years ago

“The delivery company used DB Freelance, unable to deliver, the order confirmation says “The driver will assess the property layout upon his arrival and deliver where most suitable, in most cases this will be where instructed. “ Several alternative days offered all “too restrictive “”

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Posted 2 years ago

“Item arrived within specified time but was damaged. I have emailed within the requested 3 days to notify you as per Ts and Cs but have had no contact back. I have tried multiple times to call but am told to leave a message but the mailbox is full. I have contacted via twitter but have had no contact back. Good price, nice garden set but awful customer service!!!”

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Posted 2 years ago

“Amazing product! Very happy with the results and very good customer service.”

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Posted 2 years ago

“Pleased with service and product, but it would have been helpful to know the delivery date - fortunately I was in to receive the item”

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Posted 2 years ago

“Very pleased with my bench and the service from Garden Street.”

Garden Street 5 star review on 8th May 2022

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Posted 2 years ago

“Garden Street had a good range of quality garden furniture for us to choose from. They were very helpful with telephone queries and their service was excellent throughout. Delivery was pretty quick and there were no problems with the received furniture. They are certainly recommended.”

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Posted 2 years ago

“Terrible customer service. Had bin shed dumped on the doorstep on 17th April with no warning. One of the packages was damaged and one was missing. Arranged a collection and the missing package turned up. Tried to arrange for the broken piece replaced but after speaking with about 20 different people its now 7th May and no collection and no broken piece replaced. Spoke to collection agency and they can't collect till MAYBE next week that's 1 month since ordering. I'd advise to ho to Wickes. £15 more but a MUCH better service. AVOID AT ALL COSTS!!”

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Posted 2 years ago

“Stylish garden table - great quality at a competitive price.”

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Posted 2 years ago

“Quick delivery and knowledgable staff”

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Posted 2 years ago

“We recently ordered a set of ratten garden furniture comprising a sofa, 2 chairs, a storage box coffee table and set of cushions. It was reasonably easy to put together and looks fabulous. The quality is excellent and the price was really cheap.”

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Posted 2 years ago

“Very good quality Swing Seat. Thrilled to bits with it. Solid and very easy to construct, though quite heavy. Delivered as expected. Delivery man was lovely and so friendly. I offered to help but he refused and carried all the pieces himself. Very accommodating. Would definitely recommend this company.”

Garden Street 5 star review on 4th May 2022

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Posted 2 years ago

“Very efficient delivery, no problems with the product, all as described. Friendly, helpful delivery man.”

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Posted 2 years ago

“Excellent service on time delivery,driver even helped unpack and took pallet away”

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Posted 2 years ago

Garden Street is rated 4.2 based on 7,325 reviews