Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,283 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,283 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 7th November 2024

398

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rang them to confirm delivery times were as stated on website they said yes and so I went ahead and ordered and then delivery time is double what they promised. Usual excuses trotted out. Disappointing.”

Helpful Report

Posted 2 years ago

“Bought a 3 Bin Tidy Store from Garden St. Good price but if I’d know how long delivery would take I would have ordered from another company. I had to call to check confirm when I could expect delivery. Delivery, by Rowlinson Garden Products, was late (outside the 5 business days quoted). The parts were dumped in my from garden.”

Helpful Report

Posted 2 years ago

“What has happened to your lovely company?! In previous years it has been so easy to order paint from you online. This time, you don't recognise my address - even though I've put it in several times, do not respond to the chat line - instead, suggesting I might join your mailing list and company website! And I am still no closer to ordering one litre of your lovely peacock paint! Oh dear!”

Helpful Report

Posted 2 years ago

“I ordered a Shire Hampton corner summer house from Garden Street. And they were excellent. I was kept informed of progress, then I was able to choose my delivery day, all of which kept me informed of where the delivery man was and what time he would be with me. Absolutely delighted. Thank you so much.”

Helpful Report

Posted 2 years ago

“Good product at competitive price delivered very quickly only complaint absolutely no communication from carrier”

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Posted 2 years ago

“Ordered pain on Thursday evening delivered on Monday afternoon and free delivery 💯 % 😊”

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Posted 2 years ago

“A patio set cover costing £63.... sounded good- but delivery to Central Scotland was £39.99! Need I say more?!?!”

Helpful Report

Posted 2 years ago

“Delighted with our garden furniture and delivered well within time advised on receipt. Only problem is communication, we were not advised when it was being delivered. As it was 2 full pallets we were lucky that we were at home when van arrived. Reading other reviews the communication seems to be letting the company down. Such a shame as furniture is excellent quality and competitively priced”

Helpful Report

Posted 2 years ago

“Garden Street where excellent from start to finish. This review may sound odd as I returned the shed I purchased because it wasn't suitable for the space I had in my garden. I received the shed 3 days after ordering and opened the boxes and built up the base but discovered it was far to large for the garden. The quality is excellent. I boxed up the shed and asked for the returns policy. Garden shed collected the shed free of charge and refunded me in full within 2 working days. I will definitely be looking for other items to purchase and I recommend to anybody too purchase from these guys.”

Helpful Report

Posted 2 years ago

“Bought a Garden Village 3 Wheelie Bin & 2 Recycle Box Combo Store and its great. Really tidies up wheelie bins, compost and glass storage, practical and looks smart. easily assembled :)”

Helpful Report

Posted 2 years ago

“Horrific doesn’t even deserve a star customer service was socking and spoke to my partner like sh*t we bought a shed thinking this company was a reputable company but turns out they just want to take your money and don’t care for what happens to there product in the recent storm we had in late November 2021 we anchored it properly but the plastic brackets broke and they refuse to give us a refund or help us we are a young couple just starting out in our new home so £600 is a lot of money to lose”

Helpful Report

Posted 2 years ago

“Bought a 3 Bin Tidy Store from Garden St. They called to ensure delivery was on an appropriate day, then delivered as promised. The pack was quite daunting (A LOT of metalwork) but, ultimately, pretty straightforward and it looks to be a quality addition to the darden.”

Helpful Report

Posted 2 years ago

“I bought a picnic bench for my Mum and part of the delivery was missing. I phoned them and I spoke to a very nice lady who immediately understood and arranged the replacement. These things can happen with any delivery and I am very happy with the way they dealt with my problem. The bench is lovely and I do recommend Garden Street:)”

Helpful Report

Posted 3 years ago

“the price is good, but the delivery and after-sales are terrible because they take the money and turn their back on the customers even when the delivery is failed, they delivered it to my house where my disabled wife takes the car to access the house, very bad experience”

Helpful Report

Posted 3 years ago

“We have a Bunbury Sofa set and what a super little addition to the garden! Extremely pleasing was the quality of the furniture, excellent value for the money and would certainly recommend. Ordering was easy, delivery went very smoothly and items were packaged very well indeed! Have now been able to purchase the cover.”

Helpful Report

Posted 3 years ago

“mobili davvero buoni e consegna eccellente”

Helpful Report

Posted 3 years ago

“Alle Teile kommen pünktlich an, einfach zu montieren, Danke”

Helpful Report

Posted 3 years ago

“really nice furniture and excellent werbsite”

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Posted 3 years ago

“Great price, perfect item and fast delivery”

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Posted 3 years ago

“Lovely garden bench featuring humming birds on the back rest. Was delivered soon after ordering. Not difficult to assemble, but 2 people make it easier. Has been out under the rose arch for about a month now, no signs of rusting. Comfortable to sit on without cushions, though it could get hot on sunny days. Bought to replace an old wooden bench that had rotted away.”

Helpful Report

Posted 3 years ago

Garden Street is rated 4.2 based on 7,283 reviews