Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,299 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,299 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 7th November 2024

398

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with order. Arrived quickly.”

Helpful Report

Posted 2 years ago

“After waiting over three weeks and having paid in full my order was cancelled without notice. Not very good service”

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Posted 2 years ago

“Be warned this company has no idea about customer care and will put up a brick wall if you want to return something. My simple advice is spend your hard earned cash elsewhere and get treated with a bit of respect rather than an inconvenience.”

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Posted 2 years ago

“I ordered £1000 of garden sunshade. Missing parts result in being unable to use. Contacted company twice and still no resolution. They blame their supplier. I have an expensive sunshade I cannot use. Would not recommend and dreadful customer service. Avoid.”

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Posted 2 years ago

“Product(awning) and service first class”

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Posted 2 years ago

“Excellent service.”

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Posted 2 years ago

“I ordered £1000 of patio sunshade, cover and base. Delivered with missing parts so unable to use. Called and emailed and still waiting a response. Not impressed and would not recommend.”

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Posted 2 years ago

“Quick easy delivery , steel product so hopefully will last for many years housing my plants”

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Posted 2 years ago

“I bought a door canopy. The product is excellent and the instructions were very helpful”

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Posted 2 years ago

“Overall a good service. A reasonable price, on time delivery and straight forward to put together. There’s a little gapping around the door, it’s not a tight fit, but it does the job and looks neat in the garden.”

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Posted 2 years ago

“I’m very pleased with service delivery was spot on Since having install the carpenter was very impressed with quality as I am”

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Posted 2 years ago

“Whilst the purchase of the garden furniture was an easy and straightforward process, the actual delivery sequence was a complete nightmare. The delivery date was set for the 14th of April; this was changed only days before owing to 'issues' (undisclosed). The delivery was scheduled for the following Tuesday; it never arrived and no explanation was given. I then proceeded to make numerous telephone calls and each time I was told delivery would be made. I was also promised a first slot delivery! The first slot turned out to be at 12.15 on the 22nd April, in an empty lorry with a very unfriendly driver. Throughout the process I spent three days at home waiting for a delivery and if I had not made the telephone calls I would have had no idea what was going on as the company's communication skills were zero. Although the furniture is fine my experience will lead me never to buy from this company again.”

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Posted 2 years ago

“Absolutely rubbish customer service still waiting for the other part of my garden store to show up,would not recommend this company at all.”

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Posted 2 years ago

“Very quick delivery and super happy with the plant stand. Definitely recommend.”

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Posted 2 years ago

“I bought a Barclay Corner Summer House which I painted in beach house colours.... I just need to paint the inside now. It was easy to erect and the price was so reasonable considering the quality !”

Garden Street 5 star review on 19th April 2022

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Posted 2 years ago

“Gazebo broke first week up paid £699 for it waste of money”

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Posted 2 years ago

“Rang them to confirm delivery times were as stated on website they said yes and so I went ahead and ordered and then delivery time is double what they promised. Usual excuses trotted out. Disappointing.”

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Posted 2 years ago

“Bought a 3 Bin Tidy Store from Garden St. Good price but if I’d know how long delivery would take I would have ordered from another company. I had to call to check confirm when I could expect delivery. Delivery, by Rowlinson Garden Products, was late (outside the 5 business days quoted). The parts were dumped in my from garden.”

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Posted 2 years ago

“What has happened to your lovely company?! In previous years it has been so easy to order paint from you online. This time, you don't recognise my address - even though I've put it in several times, do not respond to the chat line - instead, suggesting I might join your mailing list and company website! And I am still no closer to ordering one litre of your lovely peacock paint! Oh dear!”

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Posted 2 years ago

“I ordered a Shire Hampton corner summer house from Garden Street. And they were excellent. I was kept informed of progress, then I was able to choose my delivery day, all of which kept me informed of where the delivery man was and what time he would be with me. Absolutely delighted. Thank you so much.”

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Posted 2 years ago

Garden Street is rated 4.2 based on 7,299 reviews