Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,303 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,303 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 7th November 2024

398

Anonymous

Anonymous // 01/01/2019

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“Great value. Delivery within two weeks - in a pandemic - was appreciated. Easy enough to construct.”

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Posted 4 years ago

“Great service and very happy with the product I purchased. It was not cheap but it is good quality.”

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Posted 4 years ago

“Excellent customer service, unfortunately due to current situation I was unable to complete transaction, when customer services contacted refund was made immediately.”

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Posted 4 years ago

“Very pleased with my purchase thank you”

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Posted 4 years ago

“ordered a £2000 shed pre order 29/5. listing said that 24-28 days delivery and in stock 8th june. On the 12th june i emailed with my new number and asked for any updates. i was told "when" they are back in stock its 24-28 days and courier will contact. So again i emailed and said when i had ordered it said 8th june and asked if was in stock and also asked if was shipping from usa, as i had checked website and listing now said 20th July. I said -if this is now the date i would like a refund and to cancel the order as it is misleading. i received a snippy email back saying it was in stock and due to be sent but as per my request they had refunded my order!. £2000 spent and the person at the end of the email could not be bothered simply to say - yes IT IS in stock here and shipping from here and the listing on the website is for a new order of stock.........your date hasnt changed. Guess that would have been good customer service to allay my concerns about a possible 2 month wait. I understand that in this day and age we have to wait but really poor attitude! i cant name the person as they generically sign the business name.”

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Posted 4 years ago

“We purchased the Pantheon Artemis Arbour from you and it arrived on time, and it was a competitive price to include delivery. All of the parts were included plus comprehensive build instructions. Unfortunately a number of the structures wood parts had wide splits in them & there were no pre drilled holes as mentioned on the build instructions which made assembly much more difficult. A very disappointing conclusion for the sake of a few pre drilled holes, I had the impression that the wood may have been old stock that had dried out. I did manage to make the most of a bad job by measuring carefully to drill holes in the correct place and then painted the assembled structure to help hide the splits. I suspect that Garden Street never saw the product as it was delivered by Store More Garden Buildings Ltd, Bredbury, Stockport.”

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Posted 4 years ago

“You have asked for a review but as yet I am yet to receive goods purchased, so asking for a review when you know you’ve yet to send out my goods is extremely odd so therefore only able to give 1 star”

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Posted 4 years ago

“15 working days gone and still no news when my item gonna be delivered. Hopefully refund gonna take less time.”

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Posted 4 years ago

“Ordered a Bistro Set, the site said in stock and delivery in 5 working days. Not contacted after 5 days so emailed to find out why only to be told that it was out of stock and would not be available for another 6 weeks. They did offer the chance to cancel for a refund but decided to wait and hope it arrives on time”

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Posted 4 years ago

“I am rather perplexed that you have asked me to write a review as I have not yet received my purchase. Hopefully, it is on its way.”

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Posted 4 years ago

“Excellent service and very good at answering queries by phone. Product exactly what was required and benefits from the 38mm pole which was confirmed by phone. Looks 'smart and excellent quality”

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Posted 4 years ago

“After reading lots of reviews on this company was tempted to cancel my order, then unsure if I would ever get a refund without a fight so in the end just waited to see what happened. In my case the order was delivered well within time stated so no complaints on that score. However I did try the price match option having found the same product cheaper at B and Q (possibly the most expensive store on the planet) but received no response what so ever. What a surprise. Given the amount of negative feedback would be highly unlikely to return despite my own experience.”

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Posted 4 years ago

“Excellent product quality ( bought a pack of 3 x 6 foot trellis ) The delivery time was very accurate and arrived well packed Would order again”

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Posted 4 years ago

“took my money knowing they couldn't fulfil my order”

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Posted 4 years ago

“Do your due diligence and read the negative reviews. I took a punt and I should had taken note. It's not just the poor quality and faulty product, it's the really disastrous customer service. They are useless. You may as well stand at your front door and toss your cash to the wind. Avoid and spend with a more reputable retailer. These jokers will try your patience and will laugh all the way to the bank with your cash.”

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Posted 4 years ago

“Dreadful company to deal with , sold a product as being "in Stock" when it wasn't, came straight from the manufacturers in Israel weeks after the advertised delivery date. The product is awful quality and now they wont return my e-mails regarding returning the product. Wont answer the phone, Only an answerphone message. DO NOT BUY FROM THIS COMPANY”

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Posted 4 years ago

“I have yet to receive the bench cover I ordered on 22 May (it is now 11 June). What can I say?”

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Posted 4 years ago

“Good quality product. Bought the Rowlenson Marberry Planter. Lovely finish, very pleased with the purchase.”

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Posted 4 years ago

“Dreadful experience. So far I have only recived half of my order. On contacting your company I was told they had no record of me ever ordering from them. I have since sent proof of my order only to get an extreamly rude reply and still no actually help. I'd advise anyone who wants to order from this company to check out comments on their fb page. Pretty much all comments are about people not receiving what was ordered. If I'd seen this prior to ordering then I'd never have used them in the first place!!”

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Posted 4 years ago

“Great quality fab value for money quick service would highly use this company again”

Garden Street 5 star review on 11th June 2020

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Posted 4 years ago

Garden Street is rated 4.2 based on 7,303 reviews