Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,302 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,302 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 7th November 2024

398

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We purchased Polram Monaco Gazebo. It was worth the wait. Arrived without fuss and intact. Was a delay in erecting gazebo as patio and path needed to be built first. My husband managed to erect the gazebo mostly on his own. He just had a extra pair of hands to help correctly site the legs. Clear instructions and easy to put together. We love it!!!! A great addition to the garden.”

Garden Street 5 star review on 8th July 2020

Helpful Report

Posted 4 years ago

“5 emails sent, still no response....order supposed to be here 2 weeks ago, no signs.... Worst customer service I have ever experienced. No phone lines open? All other companies seem to be capable of answering emails and phone calls during the challenging times we are experiencing. Wish I had read reviews before ordering....”

Helpful Report

Posted 4 years ago

“Extremely good Customer service. Answered my email questions really speedily and delivery was much sooner than quoted which was excellent. I will not hesitate to use Garden Street again.”

Helpful Report

Posted 4 years ago

“I ordered an Arbour 25th May. Still hoping it will turn up! I shall be contacting my bank if nothing shows up. Fingers crossed then!”

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Posted 4 years ago

“Awful service, do not order from here you will be disappointed.we order a playhouse which arrived without one roll of felt. We recieved an email saying it was on Express delivery and it has never turned up and this company are ignoring all emails”

Helpful Report

Posted 4 years ago

“we ordered a outdoor corner rattan settee with table, after empty promises of delivery and poor communication we received our set to find the glass top smashed, no fault of the supplier but very poor response and after service, the rattan is now coming apart due to there being no table top, the suppliers response is that due sunlight and certain objects amplifying the sun this can occur, we have a table that cant be used as a table and also shouldn't be left in the garden as sun light can cause damage to it. UNDER NO CIRCUMSTANCES USE THIS COMPANY,”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“I have ordered a gazebo- very pricy at almost 900 pounds on the 29/05/20, I cant get through on telepne lines my emails have only been replied once promising to get back to me as soon as. Not even an option to collect myself or refund!!!. Its been well over six weeks now and don't know what to do. All plans have been ruined.I feel a fool....”

Helpful Report

Posted 4 years ago

“Price very favourable, product fulfilled expectations and ordering/delivery very starightforward.”

Helpful Report

Posted 4 years ago

“Rowlinson Triple Bin Store delivered as expected in kit form. I ordered online and the on-line service provided was very good. The Bin Store is quite tricky to assemble and I was surprised to find that many of the required screw holes had not been pre-drilled. In order to drill the necessary holes accurately required the use of 6 inch G-clamps to hold the elements together. Be aware of this before you purchase.”

Helpful Report

Posted 4 years ago

“Appalling and unacceptable customer service. I’m still waiting for my purchases over a month later. My emails have gone unanswered. No communication from the supplier whatsoever. Can’t get through to them on their customer service number either. Very poor first experience with this company. Do not recommend and will not be using them again.”

Helpful Report

Posted 4 years ago

“Efficient all through to delivery. Highly recommended.”

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Posted 4 years ago

“Unable to complete review as I'm still waiting for my order to be completed”

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Posted 4 years ago

“Product is very good, it’s easy to erect provided you’ve got reasonable diy skill All you need is a spirit level and a decent electric drill and suitable masonary bits You definitely need 2 people however as although not that heavy the blind is long and unwieldy (even the smallest size) Delivery was fairly quick (COVID permitting) The driver however just showed up , luckily we were in. All in all we’d recommend the company and the awning”

Helpful Report

Posted 4 years ago

“Am very happy with my purchase - as a non-DIY'er the shed was much easier to put together than I thought and it looks great. Also was notified when the item was back in stock and was delivered quickly (considering during lockdown).”

Helpful Report

Posted 4 years ago

“It was easy to order and the Greenhouse arrived well packed and I did not have to wait as long as indicated. All my queries were answered and I am extremely please with the Service from Garden Street. Thank you”

Helpful Report

Posted 4 years ago

“Bought a canopy for our front window, item was exactly as described. Web site said delivery 7 working days, we came home two days later to find it in our back garden. An e-mail to say it had been dispatched would have been nice, or this review would have been five stars”

Helpful Report

Posted 4 years ago

“I have given a 5 star rating because of the good quality of the cantilever parasol and base and also 5 stars because of the great customer service we received after purchase with a little query we had. I would certainly recommend Garden Street to anyone looking for a Norfolk Leisure Parasol and Base unit.”

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Posted 4 years ago

“Helpful, polite and quick”

Helpful Report

Posted 4 years ago

“On chasing up delivery of gazebo and arch found out that the gazebo was unavailable so asked for money back on that item but still waiting for delivery of arch. Their email communications are polite and sound helpful but its a pity that they failed to identify items not available. Has I not asked I doubt if they would have contacted me and my money would still be out of my account. So for customer service I can only rate 2 star.”

Helpful Report

Posted 4 years ago

Garden Street is rated 4.2 based on 7,302 reviews