Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,299 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,299 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 7th November 2024

398

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy. This was a gift for my friend who loved to braai. This lets her do it in all weathers. It’s was easy to put up with clear instructions. Considering it’s so light we were impressed how sturdy it is. We added lights to really make it special”

Garden Street 4 star review on 8th October 2020

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Posted 4 years ago

“Still awaiting delivery after several weeks. Not good.”

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Posted 4 years ago

“Over the moon with this garden gate, well packaged for a damage free delivery and a top quality, well built product that is sure to last many years !”

Garden Street 5 star review on 7th October 2020

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Posted 4 years ago

“Very satisfied with our purchase and customer service”

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Posted 4 years ago

“Excellent service. Garden Street managed to supply an arbour which other outlets failed on. Friendly delivery driver arrived when expected.”

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Posted 4 years ago

“Very Good - Would happily use this company again, or recommend to a friend.”

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Posted 4 years ago

“Bought a Florenity rectangle planter and was sent a cheaper/smaller item (whether a genuine mistake or not) and still awaiting a reply. Pretty quick to take the money / Pretty shoddy customer service. Not replying doesn't make the situation go away! It also makes a mockery of your returns policy! You owe me GB£20!”

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Posted 4 years ago

“I bought an item from Garden St. a few weeks ago and unfortunately some parts arrived damaged. I contacted them and was very impressed with courtesy and professionalism of the way they dealt with it. New parts came very quickly and I was informed throughout.”

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Posted 4 years ago

“Excellent service from start to finish”

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Posted 4 years ago

“Table and chairs look beautiful in my garden, good quality and easy to put together”

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Posted 4 years ago

“Very disappointed with my experience. Purchased 7 weeks ago and payment was taken immediately, rather than on fulfilling the order. Nothing on the article description to say delivery would be 6-8 weeks until order confirmation was received. Still had no communication re expected delivery date which is very poor. Fortunately I do not need the gate quickly.”

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Posted 4 years ago

“Good experience. No issues”

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Posted 4 years ago

“The product was good but I paid £14.99 each for 11 fan trellis that all had price labels of £6.99 on them so I'm left feeling somewhat hard done . Delivery driver was nice enough but no notification the delivery was coming .”

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Posted 4 years ago

“Only half product arrived when expected . Well mistakes happen - but Garden Street do not answer phone and only promise reaction to contact in 5 days . thats not good enough . having said that - the product is good and did arrive eventually”

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Posted 4 years ago

“3 weeks to deliver and pa mage was 'lost' and could not be found so was sent another one to replace. Really poor service as I did so much chasing. Wonder if it had ever been sent in the first place. Was advised on purchase I would be called to arrange delivery and never had any contact till I called 3 weeks later to be advised it was just 'lost'”

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Posted 4 years ago

“i still have not received my purchase as of yet 6 to 8 weeks delivery as stated on 5th week as of now w.evans”

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Posted 4 years ago

“Very prompt and efficient service, and also very pleased with the product”

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Posted 4 years ago

“I have not received my bookcase yet and it was ordered on 31 August and was supposed to be delivered within a couple of weeks. Where is it, please?”

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Posted 4 years ago

“Product really good. Waterproof. Assembly instructions are rubbish, but fairly easy to work out”

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Posted 4 years ago

“Never received order due to not monitoring stock levels which is understandable, but the few weeks before being told about this error was not. Hopefully any future dealings will be better handled”

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Posted 4 years ago

Garden Street is rated 4.2 based on 7,299 reviews