Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,298 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,298 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 7th November 2024

398

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We wanted two awnings for our south-facing patio doors. I rang Garden Street and the receptionist was extremely helpful, emailing me all the relevant information I had requested with no pressure to purchase. We ordered the awnings within the day and they arrived on the appointed day. The outer packaging was damaged on arrival and I informed Garden Street immediately. Again I was contacted and asked to confirm how much damage was done to the contents - thankfully none! The awnings were fitted the following week and we are absolutely thrilled with them. No more living behind curtains on sunny days - we now have shade in the rooms while still enjoying our garden outside. I would readily recommend Garden Street for the quality of their product, their competitive prices and their excellent customer service.”

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Posted 3 years ago

“Customer service very poor. Advertised a product - delivered a product much smaller than advertised. Now the company are very slow to respond & resolve I would not recommend”

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Posted 3 years ago

“The material was not as expected the timber plates very thin 3 places was cracked the window glass cracked”

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Posted 3 years ago

“We ordered a Norfolk Leisure Armona Sofa set on the28th May 21 just before the Bank Holiday. I was slightly concerned after reading the other reviews about the delivery time. I didn’t need to worry it was delivered on Friday 4th June by courier. The Courier company rang the day before to arrange a suitable day and time of my choice. They then rang just prior to arrival to check it was a convenient time. The delivery man was helpful and polite. So no problem there. It was all in one box so everything was present and correct. It took me and my husband 2 hours to put it together, the first chair took longer but once we had done that one the others were quite easy. The coffee table took 5 minutes. The set looks great and is comfortable, all in all an excellent purchase with good service and delivery times, absolutely nothing to complain about. I like the fact that the cushions fit in the storage coffee table, I have now placed it all together and ordered a cover for it. Very happy customer, I would deal with this company again.”

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Posted 3 years ago

“Absolutely appalling experience. Poor communication 14 days later from Gardening EXPRESS no product. Received an email eventually saying no stock and I can request a refund. After multiple attempts to contact as only a chat facility I was told I couldn’t have a refund despite it being offered and no stock so have now referred their dreadful service to my bank for a refund. AVOID at all cost.”

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Posted 3 years ago

“We haven't received our shed which was due within 4 weeks it now delayed to July. But lady on phone was very helpful”

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Posted 3 years ago

“Delivery very good. Have not yet put together so am looking forward to seeing it in place. Would order from again.”

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Posted 3 years ago

“Still waiting for the item that I have purchased.”

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Posted 3 years ago

“Delivery took a long time, delivery driver very pleasant carport was extremely heavy, not very good quality for the price some joints were very flimsy, also TERRIBLE INSTRUCTIONS my husband is a competent diyer and he struggled with these instructions, would think twice about purchase!”

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Posted 3 years ago

“Excellent product delivered on time with great instructions to build. Unfortunately having to wait for the side fitting addition but I'm sure it will be just as good when it eventually arrives.”

Garden Street 5 star review on 3rd June 2021

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Posted 3 years ago

“Great customer service good Communication fast delivery super product”

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Posted 3 years ago

“I ordered two items. One arrived very quickly, the other didn’t arrive. When I rang up about it, member of staff did not seem particularly interested and claimed that it was less than the agreed number of working days since the order. She was wrong about this, but didn’t apologise when I pointed this out to her. She claimed the item was on its way to me, but she couldn’t get the tracking information to work. She promised to ring the warehouse later that day. She rang me back much later to say that the item had got lost. She arranged for a new one to be sent out. This came quickly, but without any communication. It just turned up one day. It was lucky we happened to be in. I haven’t finished putting the composter together, but it looks as if two bits are missing.....”

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Posted 3 years ago

“Although we had to wait due to demand, the shed was well worth it. Lovely shed easy to put together and solid fits together beautifully. Driver was polite and very efficient couldn’t ask for better service.”

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Posted 3 years ago

“Easy to order delivery promised in 3 - 6 working days, arrived in 2 days. Happy with purchase.”

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Posted 3 years ago

“Ordered a shed with a delivery date of April 12th still not received item although promised would be delivered this week and now no response to emails. Already have my money though. Can’t order elsewhere as won’t have it for a further 8 weeks. Really upset as doing a garden makeover for summer”

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Posted 3 years ago

“The bench I purchased was adequate for my need and better than expected. Not had to talk or contact anyone...It was delivered on time and in good condition. Thank you. I would recommend Garden Street.”

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Posted 3 years ago

“Ordered a companion bench on April 27th, and we are still waiting. It's now June 02nd. Had notification it had been dispatched two weeks ago, but after a phone call was told that wasn't correct. A second notification two days later and we are still waiting for the 'carrier' to contact to arrange a delivery. VERY VERY POOR!”

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Posted 3 years ago

“Service was very good from start to finish and arrived in good time , the summerhouse looks very good and the quality seems good .There might be an issue with the felt as someone had stapeld something to it about 8 in all , as I've not but the felt on yet I don't know if that's a waste bit , seems a silly thing do do to me !!”

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Posted 3 years ago

“Great communication. Love our patio set. Looks fab. Definitely recommend!”

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Posted 3 years ago

“I bought the cottage arbor bench. It arrived within the 4 weeks. I had great telephone help and the delivery company were excellent. It was a little challenging to put together. You need a good electric screwdriver. I love the bench. Very good quality. Very happy and it was best price!!”

Garden Street 5 star review on 2nd June 2021

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Posted 3 years ago

Garden Street is rated 4.2 based on 7,298 reviews