Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,326 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,326 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 9th February 2025

401

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and great quality product”

Helpful Report

Posted 3 years ago

“Garden Arbour great. Delivered as stated and easy enough to put together.”

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Posted 3 years ago

“Hi, can't write a review, not got the goods yet,regards Rob Tate”

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Posted 3 years ago

“Customer service responses are polite so i've given 2 stars in line with the rating that Garden Street ask us to use. However I would prefer to give 1 star. The rest of the service is very poor. Items were in stock at point of ordering with max 28 day delivery time. Ordered early May. Repeated communications and questions, order moved to "dispatched" status but have been told today that the items are not in stock or available due to a stock 'misallocation' and that the delivery timeframe is indefinite. Refund offered which i have taken up. Fundamentally not a good enough service and over a month wasted on our garden project.”

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Posted 3 years ago

“Item arrived damaged had to call 6 times before any thing got done, told we will sort it out and call or email you, they never do, eventually got money back, very poor customer service.”

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Posted 3 years ago

“Good service, good product, will buy again from them. :)”

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Posted 3 years ago

“Shed ordered 15th May with 10-20 working day delivery scheduled. Just found out (i have had to chase twice as they don't respond) that it will be delivered week commencing 19th July - TWO MONTHS LATER?!?! They have offered to refund the purchase but i installed the shed base to fit already. I wouldn't use this company, misleading delivery times on website, dreadful response time on customer orders and they have made no effort to expedite delivery even though they are around 8 weeks late. Only question, why cant i rate zero stars??”

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Posted 3 years ago

“Excellent service, great product, delivered promptly”

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Posted 3 years ago

“First time I have ordered from this company, very dissapointed! Still awaiting item which was ordered early May, not going to be delivered until end of June.”

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Posted 3 years ago

“We had a slight damage to one of our wooden garden chairs, and when phoning the member of staff to whom I spoke was very helpful, and in no time at all we received a replacement part.”

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Posted 3 years ago

“Fantastic, friendly, helpful. Would definitely purchase from again”

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Posted 3 years ago

“Not great asking for reviews not even recieved item..”

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Posted 3 years ago

“Well made.”

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Posted 3 years ago

“From reading the reviews, It seems as if delayed delivery is an issue with this company. Order for a shed placed on 16 April 2021. At that stage, I was notified that the product would be 'released' on 29th April 2021, and I could expect 3-5 Working Days Delivery. I had building work scheduled based on this promise. Today is 8 June 2021 and the shed still has not arrived! I have been told it is because of shipping delays on the supplier's side. I had one call from their supplier at the end of April saying the delivery would be delayed. Then nothing. I have emailed Garden Street several times for updates. They write nice emails and make it sound like it is not their fault, and they keep offering a refund if I want it. But I got a good deal so I don't want a refund - they know that. I want the item that I purchased, which is now six weeks overdue and with enormous inconvenience. Why should I have to keep chasing them? I don't even have their supplier's contact details. I asked Garden Street for a discount voucher for the inconvenience and have been told to contact them when I see something else I want to buy. Frankly, they should give me a discount on this item that I purchased in good faith.”

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Posted 3 years ago

“We purchased a fire pit and it arrived on time in excellent condition, would use this company again, first class service.”

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Posted 3 years ago

“Excellent value for money, good quality already reccomended to a friend”

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Posted 3 years ago

“Item delivered on time, well packaged making the service very good. Instructions included are adequate but from the advert (from which I ordered), the fixing height of the verandah was not specified. The positioning of the item (in my case) occurs below a single storey eaves at a height of 2400mm but the instructions within the package state a minimum of 2600mm. I will therefore have a reduced pitch which is fine so long as we don't have heavy snow fall.”

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Posted 3 years ago

“Very good company to deal with,Lovely lady on the phone, very knowledgeable, my fence arrived on time in perfect condition, I would definitely recommend.”

Garden Street 5 star review on 7th June 2021

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Posted 3 years ago

“Premature request - goods not received yet.”

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Posted 3 years ago

“Excellent and quick delivery. We did have a problem with one of the screws and a leg but these parts were changed quickly with Excellent customer service.”

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Posted 3 years ago

Garden Street is rated 4.2 based on 7,326 reviews