Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,298 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,298 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 7th November 2024

398

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They seem to have a good selection items and at reasonable prices.”

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Posted 3 years ago

“Excellent service would highly recommend”

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Posted 3 years ago

“Purchased a canopy from Garden Street. Great service in terms of delivery times and communication. Product was pretty easy to fit and is very good quality”

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Posted 3 years ago

“Received LCD Willow Tree in March box all taped up called to say that there is no power supply or screws to put together. Sent several emails & called and still waiting, was promised 10 days ago they would send it yet again nothing. Paid nearly £70 for a item I can't use DON'T USE THIS COMPANY”

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Posted 3 years ago

“Product ordered was delivered reasonably quickly. Ordering was easy from the web site. Recommended.”

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Posted 3 years ago

“Quick friendly service and great product. This is the second shed we’ve bought from garden street and were impressed both times”

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Posted 3 years ago

“Initially had a bad experience with product but customer service were outstanding considering the hassel I gave them.”

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Posted 3 years ago

“Straight forward , very pleased with ooni pizza oven and delivery well packaged too .”

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Posted 3 years ago

“Excellent service! Choosing the plants in my collection delivered was enjoyable and informative and I appreciated very much the recommendations on plant / colour pairings. The plants arrived in boxes with eco filling and were beautifully packed. They are gorgeous - fabulous quality. Thank you!”

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Posted 3 years ago

“Unable to review purchase as still waiting for item to arrive. Went past the estimated delivery timeframe and so I had to chase up and was told it could be up to another month. It would have been better customer service if someone had contacted me to let me know that the order was going to be delayed rather than me keep looking out for it when in fact it had never even been despatched. Hopefully will be able to provide good review of purchase - once it turns up!”

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Posted 3 years ago

“Thanks for your email, but it seems a bit strange that you have taken my money and the goods won't be delivered for another 23 weeks!!!! Very poor delivery times and you can't put it all down to the Nora Batty virus!!!!! Cary Barnes”

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Posted 3 years ago

“Ordered four picnic benches, two arrived in good condition, one arrived damaged but luckily all the pieces were there, one arrived missing the bench seat and legs pack (1 of 2). Delivery driver said he would be back the next day with the missing pack. No delivery. Contacted Garden Street to say the bench and legs pack was missing and they said they would send one out. Nothing has arrived, three weeks later and another two emails have been ignored. Still waiting ...”

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Posted 3 years ago

“After ordering from Garden Street and paying in full I was given a delivery date which was initially acceptable. However I then received an email saying that my item was delayed. I sent 5 or 6 emails and called but found that I didn't get a response or was not given the information I asked for. the item did eventually arrive many weeks after the original date. I did not receive any apology or explanation. Not massively impressed by the service to be honest”

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Posted 3 years ago

“Item in stock, been searching everywhere for one! Quick delivery.”

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Posted 3 years ago

“Stop sending these review requests, I haven't even received the goods yet several weeks after ordering”

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Posted 3 years ago

“Absolutely delighted with the storage boxes. They look really good and we have had lots of compliments and people asking us where we got them from. They are ideal for what we want them for and good value for money. Easy enough to assemble and look smart. The delivery was very smooth, prompt and on time. We would definately purchase from you again. Thank you”

Garden Street 5 star review on 12th May 2021

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Posted 3 years ago

“We were very pleased with the blind we purchased. It arrived well packed, the fitting instructions were very clear, and the the quality of the blind material and mechanism was extremely good. We felt the purchase was very good value for money. We would recommend your company and products.”

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Posted 3 years ago

“I can't register a zero star review. I ordered and paid in full for an outdoor dining set on 3rd April with a 'release' date of 7th May plus 10-20 working days (2-4 weeks) to arrange delivery. On 7th May I had an email asking me to review my purchase...what? The one I'm still waiting for? I emailed back for an update. On 10th May an email from GS saying there was a delay in the shipment so now due into the warehouse 'at the end of this month' (May?) plus another 10-20 working day wait for delivery. Still no idea when I will see my new furniture.”

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Posted 3 years ago

“Helpful staff and quickest delivery time nationally for my BBQ !”

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Posted 3 years ago

“I was very pleased with the prompt and polite service I received from this company when the arbour I ordered was damaged in transit. I phoned and the sales desk were very quick to assure me that a replacement part would be sent out to me - which has duly arrived. In this day and age, it was refreshing to receive such excellent service. And I love the assembled arbour!”

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Posted 3 years ago

Garden Street is rated 4.2 based on 7,298 reviews