Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,309 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,309 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 26th January 2025

400

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I initially gave this company some room for error due to the current situation,, having said that I’ve since found that there’s no excuse for poor communication and to be told after 14 of waiting “It’s to early in the order process to give further details “ that got me worried. I order many items online in my profession and have dealt with some difficult suppliers I know a bad company when I come across one ,, this is definitely one of those companies, now awaiting a refund Last 2 days due to non delivery and bad service Had to contact PayPal to assist me , now 37 days since ordering and still have not received item ,,, do not use this company”

Helpful Report

Posted 4 years ago

“My wooden planter arrived on time in perfect condition. Would definitely buy from Garden Street again”

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Posted 4 years ago

“I was sent a request to review the product but I am STILL WAITING delivery.”

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Posted 4 years ago

“Ordered two planters after chasing order up. They were delivered within days (odd that) no notification from carrier although I had an email saying I would be contacted with a delivery date by Garden Street so good job we were in. When unwrapped my husband discovered there were no screws to assemble the planters just instructions in the sealed plastic and stapled to the trellis. Chased up with GS and Rollinson and got 3 sets! Lovely planters when assembled.”

Helpful Report

Posted 4 years ago

“I am not sure that your company even warrants being awarded one star!!!!!! I ordered a parasol and base and paid for it. I included my address with the order and the order was accepted. I subsequently was informed that you do not deliver to Northern Ireland. The order was cancelled by you and I was refunded my money. I sent you an email and stated that I would be willing to pay any additional carriage charges. You stated that it was not possible because you do not deliver to Northern Ireland. You provided no explanation or apology, save for reference to your terms and conditions. I am at a loss as to why the order was accepted in the first place when I provided details of my address when ordering. I order and receive numerous items from the mainland regularly without any additional cost. However, in this case I even offered to pay any additional carriage charges which may have arisen to deliver to Northern Ireland and this was rejected. As a citizen of the United Kingdom I feel greatly aggrieved at the attitude which was adopted by your company. In summary the whole thing was very disappointing and can only be described as a “very poor show”.”

Helpful Report

Posted 4 years ago

“The item was not delivered.”

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Posted 4 years ago

“You have asked for a review before I have had delivery!”

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Posted 4 years ago

“The quality of the gate was great but the customer service has been terrible, no notification about delivery and when the gate was delivered it was left on my driveway along with the bolt in a package and my elderly neighbour had to get help to move it as I was away. Very poor response to emails and the gate itself was soaking wet and took a week to dry out! Would not shop at garden street or recommend them after my experience I’m sad to say. Appreciate Covid-19 has made things difficult but not an excuse for poor service.”

Helpful Report

Posted 4 years ago

“Fast delivery! I ordered this Garden Bench from wayfair and they messed me around for 6 weeks! After getting a refund, I found the same item on Garden Street. The order was delivered within 4 working days. Very impressed with the speed of delivery and the bench is beautiful. Very solid and as described online.”

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Posted 4 years ago

“Had to return the Gazebo I bought as it wasnt as expected in style - immediate refund given without hesitation.”

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Posted 4 years ago

“First time I had used Garden Street and I found the whole experience went very smoothly, table and chairs arrived well packed and in good time and the quality is well up to expectations. Based on my experience I would definitely consider using this company for future purchases.”

Helpful Report

Posted 4 years ago

“I always buy the no waste bird seed, my last purchase of this product is producing weeds. I contacted the company about this and that asked for a picture of the bags which I sent sometime ago now. I have not had any other contact from them, very poor communication.”

Helpful Report

Posted 4 years ago

“Love my arbour just exactly what I wanted. Kept well informed of delivery delay due to Covid-19. Arrived in excellent vondition well wrapped. No marks or scratches excelkent quality will last years. Not to complicated to assemble with x2 people. Thank you.”

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Posted 4 years ago

“Helpful, knowledgeable, friendly and what's more courteous and friendly. What a lovely firm to deal with 😁.”

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Posted 4 years ago

“No option to select or even view delivery dates at the point of purchase. No communication for weeks and then the item is dumped outside with no warning of delivery.”

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Posted 4 years ago

“CAME GOOD IN THE END. Pre-ordered Royalcraft Lisbon 4 seat dining set for expected delivery from 10th to 13th July. Manufacturer supply to Garden Street was delayed, but no notification was given of the delay. Subsequent email contact with Garden Street resulted in meaningful information being provided with a date 'NO LATER THAN 5th AUGUST' for delivery. Garden furniture received on 4th August!!! Patience and concise email communication on my part with Garden Street and the replies to me gave me the confidence to allow my order to proceed; bearing in mind that I was given the offer of a full refund. END RESULT: A VERY SATISFACTORY OUTCOME. The furniture was well packaged and easy to assemble, apart from the poor quality spanner supplied, tip: use your own. The dining set looks brilliant on our new patio and my wife was thrilled with her belated birthday present!!! I would be happy to use Garden Street again on the basis of improved communication on their part.”

Helpful Report

Posted 4 years ago

“The arch with planters took weeks to come and would have only come when it did because I rang and complained. Also, the arches over the top came in 4 parts which means they have to be joined in the middle. Clearly should be 2 whole arches as on all the pictures. We have rung, sent photo's as proof and 4 weeks later had no response to say matter being dealt with. Now we can't get through on the phone at all, due to volume of complaints I presume. Summer will be over soon and too late to even put the arch up. Terrible customer service. Product seems ok but not much good as it is and would return it if I could actually speak to someone. If anyone reads this at Rowlinsons would they please contact me. You have my details from my emails.”

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Posted 4 years ago

“The arch arrived in superfast time. Excellent quality, easily assembled and looks beautiful. Thank you for your excellent service.”

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Posted 4 years ago

“Very impressed with the quality of the cupboard I have bought. The service and delivery excellent”

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Posted 4 years ago

“very pleased with our bin stores ,quality is good and they were easy to assemble.”

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Posted 4 years ago

Garden Street is rated 4.2 based on 7,309 reviews