Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,298 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,298 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 7th November 2024

398

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt delivery”

Helpful Report

Posted 3 years ago

“Waited 5 weeks. Item lost in transit twice, helpful customer service but they didn't manage to resolve it so asked for a refund because they seemed incapable of actually arranging t get it delivered as promised. Customer service not alwyas good at following up complaints with a reply”

Helpful Report

Posted 3 years ago

“Very good service, would shop again. The product wasn't the best quality but I got what I paid for so wouldn't grumble!”

Helpful Report

Posted 3 years ago

“Item was listed in stock, after over two weeks hadn't arrived, so messaged and told it takes 20 working days, not just 20 days. When it still didn't arrive after over 4 weeks (20+ working days). I messaged again. After a few days they responded with it will be another 4 weeks. So they took our money and still have not delivered our shed. I guess we'll see if it turns up at the end of the month or not. Wouldn't recommend.”

Helpful Report

Posted 3 years ago

“Have ordered item coming up to 2 months ago. Account was debited on day of order .Have still not received item.Have phoned in stock but waiting on it to be delivered still waiting . Would not use the company again.”

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Posted 3 years ago

“Excellent log store well packaged and easy to put together, arrived when they said it would thanks”

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Posted 3 years ago

“Great value awning, good quality and exactly what we wanted / needed Paid for 1 day delivery but came after 3 days, though additional cost was refunded on request”

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Posted 3 years ago

“Phoned to confirm the gazebo was in stock and paid over the phone. Was told delivery would be 7 to 14 business days and it arrived in 5 so couldn't ask for more. Very helpful, excellent product, would use again”

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Posted 3 years ago

“Very happy with service. Hammock arrived quickly, wrapped well and very good quality”

Garden Street 5 star review on 5th May 2021

Helpful Report

Posted 3 years ago

“I have given a 3 as the main issue, from what I can tell, was the delivery company. I received a text to say they had arrived - the had not Both my husband and I tried to call Garden Street, no answer all afternoon and no ansfone. I sent an email and they were delivered at 9pm the following evening with the plastic packaging ripped and two bit broken. I sent photos of these and after two or three days my email was returned - by this time I could not be bothered to deal with the company by email so left it”

Helpful Report

Posted 3 years ago

“Thanks guys very pleased with hour bbq shelter. Thanks, Darren”

Helpful Report

Posted 3 years ago

“Purchased a retractable garden awning. We tried various companies but all were out of stock. I found Garden Street online and rang to check availability. The phone was answered immediately by a really helpful young man who checked and confirmed what was in stock. I ordered online and the awning was delivered very quickly and is now installed and looking good. I would be happy buying from this company again.”

Helpful Report

Posted 3 years ago

“Excellent shopping experience, thank you!”

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Posted 3 years ago

“Order placed in March, when I inquired as to when it might be delivered I was told that I had been missed off the allocation and may receive the order by Mid May. Poor stock Management and poor customer communication.”

Helpful Report

Posted 3 years ago

“Disappointing regarding keeping me up to date and I am still waiting and struggling for an actual delivery date. We do have some other items to order once we receive the current one but unlikely we will re-order from yourselves”

Helpful Report

Posted 3 years ago

“Thrilled to bits with my purchase. I was struggling online to find some short wellies as a gift. The size I was after were all sold out but then I came across Garden Street and found the perfect ones. My daughter says she loves the design and they have been comfortable from the very first wearing. A very happy customer.”

Helpful Report

Posted 3 years ago

“I rang and checked the availability of the product I wanted to purchase and was assured it was in stock (as suggested online). I placed the order which had a 14 working day fulfillment. I had to chase several times to find out what was happening with the order - each time I was promised that they would find out and get back to me but they never did. I eventually found out that the item was never in stock (after they had sat on my money for a month). I did get a refund but overall less than impressed with the service. Beggars belief that modern online retailers cannot have a decent stock control system. The result is that I am now trying to buy garden furniture even later in the season which is almost impossible. Would not recommend Garden Street.”

Helpful Report

Posted 3 years ago

“I ordered the twin chairs with table between, the quality of the materials were of a good quality but the finished product was substandard, a chunk missing out of the table, a huge split down one side of one of the chairs, and the back of one chair looked like it had been put together with either nails or screws that had been screwed right down into the wood. Even though they offered replacements or refund I heard no more. Ignoring my repeated emails and even on the phone promising to call back as my messages were marked as priority, still no reply! Full refund now requested!”

Helpful Report

Posted 3 years ago

“Really good customer service”

Helpful Report

Posted 3 years ago

“Estimated delivery time for my item was, according to the web site, 5 - 10 working days. After 2 phone calls and 3 emails to chase, my chairs were delivered today, over a month after I ordered them. No contact at all from the delivery service; when I got home from work I found the chairs were left on the pavement outside my neighbours house. Overall, not a great experience.”

Helpful Report

Posted 3 years ago

Garden Street is rated 4.2 based on 7,298 reviews