Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,309 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,309 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

Write Your review

Tell us how Garden Street made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Garden Street 5 star review on 26th January 2025

400

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with whole experience, from ordering, delivery, and assembly. The product is quality as was the service.”

Helpful Report

Posted 4 years ago

“The Rowlinson rectangular planter arrived in two packages, with and assembly instructions, which included the need to drill 14x 2mm pilot holes for 8x 100mm and 6x 80mm long screws. I defy anyone to (a) find a 2mm still bit long enough and (b) to successfully insert the supplied screws into a 2mm diameter pilot hole! Appropriate adjustments were made to the size of the pilot holes and the finished planter looked good. Otherwise, a satisfied customer.”

Helpful Report

Posted 4 years ago

“Great arrived as stated lawn looks great”

Helpful Report

Posted 4 years ago

“I would definately use this site again... Very pleased”

Helpful Report

Posted 4 years ago

“Initial delivery went astray and it took over 4 weeks to complete delivery of the order. However, Garden Street tried very hard to complete the delivery, and at considerable expense, to themselves, as the initial order eventually arrived - and had to be returned,”

Helpful Report

Posted 4 years ago

“The product was ordered on the 25th June and arrived today. I had to chase up the order. It would be better if Garden Street could keep you abreast of your order status especially if it goes over the stated delivery time, even when we know items might be delayed due to COVID19. I had no email from the carrier either saying that it would be delivered today. Anyway, the product arrived intact and well packaged and my husband has put it together in under an hour. It seems fit for purpose.”

Helpful Report

Posted 4 years ago

“Quite happy with all aspects”

Helpful Report

Posted 4 years ago

“It’s now 25 working days and my order has still not arrived. You don’t answer phones, so impossible to discuss. Really terrible service. Do not buy from Garden Street.”

Helpful Report

Posted 4 years ago

“1st class products backed up by professional staff I would recommend them To everyone”

Helpful Report

Posted 4 years ago

“When we tried to get our money back, had to chase and present all evidence, correspondence was slow and was questioned about condition of item, eventually got our money back, would not shop here again!”

Helpful Report

Posted 4 years ago

“Very pleased with my table and chairs garden set and prompt delivery”

Helpful Report

Posted 4 years ago

“Quality item as described and swift delivery. Very satisfied.”

Helpful Report

Posted 4 years ago

“Easy to order and arrived early. Excellent product.”

Helpful Report

Posted 4 years ago

“Having ordered a summerhouse on the 30th April 2020 and understanding that i would be expecting a short delay, I had an expected delivery of 5th June, which was put back to 23rd July and now has been pushed back again to 6th August. Having sent repeated emails all ignored i have no option but to post on line and hope for a response!”

Helpful Report

Posted 4 years ago

“Item was sold but then became out of stock and this was not communicated.”

Helpful Report

Posted 4 years ago

“My shed never arrived even though they took the money. I ordered my tool shed on the 23rd June and I am writing this on the 29th July. I emailed them a few weeks back asking where my product was and they said it was meant to be delivered the next week, and that was over 3 weeks ago now. I have emailed them again, but have received no reply. I would give 0 stars if I could. Absolutely abysmal service and company.”

Helpful Report

Posted 4 years ago

“Goods delivered on time”

Helpful Report

Posted 4 years ago

“A wooden arch with planters bought. Initially out of stock but worth the wait. A well built item and good communication regarding delivery.”

Helpful Report

Posted 4 years ago

“Fantastic awning very easy to install great sun block will definetly recommend this item”

Helpful Report

Posted 4 years ago

“Very good product easy build extra bolt required for holes not used to save them from rusting but all in all good product and good service throughout”

Helpful Report

Posted 4 years ago

Garden Street is rated 4.2 based on 7,309 reviews