Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,310 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,310 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 26th January 2025

400

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Generally good , but at least two of the dowels would not line up with the screws so we had to leave them out. Disappointing as it looks very nice - hope it stays secure!”

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Posted 4 years ago

“Delivered only a few days after ordering, well under the estimated timescale. Lovely seat. Very responsive to my emails.”

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Posted 4 years ago

“Prompt service even during lockdown times. Easy to use. No complaints,”

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Posted 4 years ago

“Sorry unable to rate as we still have not received our order.”

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Posted 4 years ago

“Great service, good product and easy instructions”

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Posted 4 years ago

“Can't write reviews because we have not received this item as yet?????”

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Posted 4 years ago

“Hard to do a review when item still not received after 3 weeks since ordered; originally was 10 working days. Not received any communication to say when to expect order and nothing showing when I log in to my account. Item now showing out of stock on website so no idea when to expect delivery.”

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Posted 4 years ago

“Although I knew delivery was ( going to be a while,I wasn’t given any updates of anticipated arrival until I emailed you. I am still waiting for a delivery date.”

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Posted 4 years ago

“Excellent service, very pleased with oberlisk, easy to put together. Would strongly recommend to family and friends”

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Posted 4 years ago

“Needed a replacement BBQ gazebo, knew where to get it and cheaper on line than Amazon if you go direct. Garden Street- 100% brilliant. I’ve used them before and I’ll use them again.”

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Posted 4 years ago

“Excellent price, delivery & quality of product”

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Posted 4 years ago

“Not received order yet after being promised 7 to 14 day delivery time. Due to pandemic left it 3 weeks but after chasing found my order had been missed. Now item out of stock. Have to wait another 6 weeks!”

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Posted 4 years ago

“With everything going on in the World right now they did a remarkable job. Received my Keter Box Bench within 10 days. Very good considering staff were working from home. Would buy again with them. Thank you”

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Posted 4 years ago

“Still waiting for the first order but 5he second arrived very promptly once back in stock we were kept updated very well”

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Posted 4 years ago

“Although I had to wait 13 working days for delivery it was indicated at the time of ordering it would be 10-14 working days, so it was within the time frame. Ordering was easy, delivery process fine considering the situation we are in - the man bought right to the front door for me. The box is damaged a little so I hope I don't need to send it back as I had to with the last BBQ from a different company. I haven't had chance to open it, fit it together and use it yet so I just hope it all works when I do.”

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Posted 4 years ago

“Easy to order. Delivered quicker than expected. Competitive price.”

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Posted 4 years ago

“This is the second time I have shopped with Garden Street. Both times the goods have arrived damaged and my time has been wasted chasing replacement parts. I am still awaiting a replacement seat for our new bench. It is is also annoying not to be able to ring up, habit to communicate only by email. Disappointed.”

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Posted 4 years ago

“Disappointing , not had any return emails asking about delivery of my item that was placed weeks ago . I still have no idea ! Now finally receive an email with no order details asking me to review GS. Tried calling as well and get diverted to sending an email. Poor communication 😞”