Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,283 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,283 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 7th November 2024

398

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality of the goods is good but prefer to receive a call before delivery and the delivery guy just drop it outside my house and refer to help to move into the garden.”

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Posted 2 years ago

“my wife purchased a large 8-seater rattan dining set with a parasol for my birthday, which was delivered on time and straight to my patio. Good service GardenStreet.”

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Posted 2 years ago

“As described and good quality Easy to put together with some instructions”

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Posted 2 years ago

“Very flimsy, takes a long time to put up. No base !! Takes a huge amount if time to adjust once put up. very disappointed!!”

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Posted 2 years ago

“I had a couple of issues with my last purchase but the lovely staff at Garden Street went over and above to sort them out. Very happy with my purchase and would recommend them and wouldn't hesitate to purchase from them again.”

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Posted 2 years ago

“I purchased a Rowlinson premier potting station at over £200. When it arrived it was very damaged as it had not been packed in anything but thin plastic. So, the whole thing was obviously flying about during transit and wood got broken and split and the metal table top very bent. I emailed Garden street to explain the problem and to warn them how the item was not packed. I did receive a reply asking for pictures. I am not very tech savvy and emailed to say so and explained I didn't wish for a refund just to warn them this was not acceptable. I received another reply asking again for pictures. I feel if someone takes the time to inform a company of a problem they should be grateful and follow up to make sure it doesn't not happen again.Luckily my Husband is clever and was able to rectify the problem I won't be buying from this company again as I did not feel a valued customer.”

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Posted 2 years ago

“The furniture arrived on time in large boxes which the driver refused to take round to the back of the house. I was in hospital at the time so my wife had to unpack the boxes and carry the settees, chairs and table around to the back of the house on her own. Apart from that bad experience, we love the dining set and have used it many times when the weather has alowed.”

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Posted 2 years ago

“Very prompt delivery, service very efficient. I am very happy with purchase of garden furniture.”

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Posted 2 years ago

“Excellent quality and design. Very pleased.”

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Posted 2 years ago

“Very efficient service and a good product”

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Posted 2 years ago

“Delivered promptly and item as expected”

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Posted 2 years ago

“Highly reccomend this if you have thr L shape sofa. Covers the whole thing very easily. Straps to hold it down. Highly reccomended”

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Posted 2 years ago

“Great arbour - exactly what we wanted. Good quality and sturdy construction. Delivery was prompt and as described. Attached a video of us building and decorating. Nice addition to garden :)”

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Posted 2 years ago

“Provided what we ordered in good time and looked o`k. But the door joints cant stand the weight of the glass. within hours the doors wont close.”

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Posted 2 years ago

“Ordered a awning cover. It arrived on time and as described”

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Posted 2 years ago

“We purchased a table top patio heater and it was delivered three days later as promised. Very impressed with both speed of delivery and price of heater. Would certainly use Garden Street again.”

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Posted 2 years ago

“Very good service, advice and after sales. Thank you.”

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Posted 2 years ago

“There were problems with warping of one of the seat pieces and with the table top - however both were resolved quickly by Garden Street with replacement parts being sent. It was difficult to see the issues until you tried to put the pieces together as this was my first time building something like this”

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Posted 2 years ago

“Brilliant product, speedy delivery and excellent service. Churnet Valley Log Store 4x6 - exceptionally quality, well built and delivery driver was a star, tried not to let me help (maybe because I’m a small built female 😁), explained each part, how to maintain and checked he was handing over the right bag of screws and assembly instructions. I will definitely use Garden Street again, maybe it’s time for a new shed soon … THANK YOU PS - we put it together in less than half an hour!!”

Garden Street 5 star review on 5th September 2022

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Posted 2 years ago

“Couldn’t fault this product. My order was delivered exactly as promised and I was given a 2 hour notification of delivery. Slight hiccup with one of the parts ,but that was quickly resolved by Chris at Vitavia who could not have been more helpful. Would not hesitate to recommend this product and the company for quality and customer service.”

Helpful Report

Posted 2 years ago

Garden Street is rated 4.2 based on 7,283 reviews