Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,327 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,327 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 9th February 2025

401

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“seamless purchase on internet. product exactly what ordered. no fuss. arrived very quickly with no delivery charge. we are very pleased we dealt with this company rather than a multi national, and it was cheaper!!”

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Posted 3 years ago

“Excellent product and delivery. Well recommended. Very easy to build and looks fantastic. Thanks.”

Garden Street 5 star review on 2nd April 2021

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Posted 3 years ago

“I am very disappointed with both the product and the customer service that we have received from Garden Street. Our bin store arrived damaged with broken wood, and we have now contacted your company twice about this as we want a refund. We have sent you photos of the damaged product. The bin store was £360 so not cheap, and yet it is of very poor quality. We are still waiting for your team to get back to us regarding this matter.”

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Posted 3 years ago

“Very good service, Notifications of delivery good and delivery of greenhouse also good. Would recommend.”

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Posted 3 years ago

“Ordered a summerhouse very poor standard be warned about ordering Mercia manufactured items from here very disappointed for money paid a huge amount of problems with item and customer service here and at Mercia manufacturers is appalling don’t buy from them”

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Posted 3 years ago

“Clear communication throughout my purchase. Kept up to date with deliver times too. Shed arrived on time and as described. As to the shed (Palram Skylight 6’ x 10’ plastic), easy to follow instructions. However, easier to follow the YouTube video from the manufacturer. Do not install on a windy day though, unless you have 3-4 people to help. I’d highly recommend GS. Great experience throughout.”

Helpful Report

Posted 3 years ago

“Ordered it in February, it was showing as in stock. But a few days later we had heard nothing about delivery so I emailed them. Days later I got an email stating they should be back in stock in Late May/Early June... Delivery 2 to 3 weeks later. This is dreadfully misleading, had I known I wouldn't have ordered it.”

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Posted 3 years ago

“Very efficient and friendly.”

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Posted 3 years ago

“Excellent value for money and fast delivery. Recommended .”

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Posted 3 years ago

“My summer house is lovely very good quality thank you”

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Posted 3 years ago

“I was extremely disappointed with the delivery of the item I purchased.. It was not until I had placed the order that I was told that the delivery would be 14/16 weeks.. When I called later to see if this could be improved I was not convinced that my request was taken seriously.”

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Posted 3 years ago

“Great service after phoning to order garden paint. Delivery as expected and strongly packaged. I have used the paint and it’s exactly what I wanted. So great service all round and would defy use again.”

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Posted 3 years ago

“Very sturdy and fit for the purpose. Very well constructed and assembly details were easy and clear.”

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Posted 3 years ago

“Still waiting for our product which we were told in stock in February now told we will get it in May very poor service”

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Posted 3 years ago

“We had excellent service and would recommend this company.”

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Posted 3 years ago

“Good furniture at a good price. Well organised delivery. A few bits of small damage to the wood, a few chips and cracks. But overall pleased with it.”

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Posted 3 years ago

“All our garden furniture is very good. The concrete base for the parasol came & we found the hole at the base of the plastic too large for the pole. We had to make a sleeve to fit the pole snugly into the base. The clamp at the top which grips the pole in a vertical position was too large a diameter to allow the tapered cone to grip the wood & then attach to the threaded part of the plastic tube. This also had to be modified, but we are now up & running!”

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Posted 3 years ago

“Not got the item been delayed from 1st April to unknown date not acceptable”

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Posted 3 years ago

“Friendly customer service and a good company to do business with”

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Posted 3 years ago

“Greenhouse / Shed combi, arrived with only one man to lift off van, so two of us had to help him. Not safe at all. No proper instructions, for this product, just put two separate instruction leaflet for both - ridiculous and very lazy None of the flat packs were numbered, more wood got delivered than it should have done, so confusing to build. None of the wood had the correct grooves to fit the windows. The top window of the greenhouse lets in water. Basically had to re-build the whole thing as nothing fitted together. Hugely disappointed.”

Helpful Report

Posted 3 years ago

Garden Street is rated 4.2 based on 7,327 reviews