Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,302 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,302 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 7th November 2024

398

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good choice of natural gardening products and speedy delivery. My order arrived sooner than expected and all was as described. Thank you!”

Helpful Report

Posted 4 years ago

“The play house I paid £979.99 for arrived mouldy (green and furry white mould), water logged and dirty. I had to dismantle the windows just to clean the filth, then clean and sand every part. No care was taken in the design and construction, I had to modify several parts and buy longer screws for some parts. The structure would have been a lot stronger is they hadn’t cut everything over 1.5m long in half. To many structural design issues to me soon here. What really irritated me is that they enclosed an excuse sheet, attempting to justify poor quality. I understand that wood warps and leaks sap, just don’t store it outside where is can’t dry properly”

Helpful Report

Posted 4 years ago

“Unfortunately the order i placed, although it said it was in stock, it wasnt and i still havent recieved the item. They have communicated ok, but disappointingly they have taken payment without a confirmed delivery date.”

Helpful Report

Posted 4 years ago

“Took the money. The goods never arrived. When I chased them up they said there was a picking problem & the item was now out of stock I wonder when t hey were thinking of telling me that! Still waiting for a refund. Very unhappy”

Helpful Report

Posted 4 years ago

“Quite frankly, I didn’t expect to have any service from my request to replace one of the plastic inserts that had become dislodged and lost. However, I received a reply within a couple of days and will receive the spare part this week. Also really happy with the quality of the table and chairs that are now in their second season and still look as new. I definitely would recommend to anyone who is thinking of buying from this company.”

Helpful Report

Posted 4 years ago

“Ordered 2 garden loungers; which were “in stock”, only to be informed after I’d paid for them that they were out of stock. Had a message 3 weeks ago to say that they’d be in touch in 1-2 weeks, heard nothing yet. Dreadful.”

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Posted 4 years ago

“Excellent prompt service and lightning fast delivery.”

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Posted 4 years ago

“I had a problem which was rectified fairly quickly. So I'm very pleased with this company.”

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Posted 4 years ago

“I would love to review my parasol which I ordered on the 1st June and full payment was taken but as of Sunday 21st June it has still not arrived and the tracking info shows waiting for dispatch!! Your delivery time was 7-14 working days of which is well exceeded now and your phone lines are not operated and you advice 72 hour response time on your email enquires. I appreciate these are exceptional and difficult times but all the same don’t give a Covid 19 delivery advice if you can not keep to it. Sorry but as of now I’m not at all impressed.”

Helpful Report

Posted 4 years ago

“We ordered a garden furniture set which was delivered on the 19th May minus the table which was apparently damaged in transit. Since then I have repeatedly emailed Garden Street and received several replies telling me they will verify with the carrier, however we still have no table over a month later and I’m still waiting for any kind of useful update. Very disappointing. I just want my table!!”

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Posted 4 years ago

“Excellent pervice, prompt and courteous”

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Posted 4 years ago

“Purchase & delivery good but there is a fault with some of the garden furniture, and despite emailing to request a replacement, I’ve yet to hear back. I’ll be happy to increase this rating once the issue has been dealt with appropriately.”

Helpful Report

Posted 4 years ago

“Very prompt delivery expected time was 2 weeks delivered after 5 days . Very happy with the quality of the Rowlinsons product Only thing I would think would improve was if we could have had despatch details to be prepared, Delivery driver was rushed and left the furniture at front of house to we had to get it round back of house ourselves and if we’d have know we’d have got someone rohbd to move it for us .”

Helpful Report

Posted 4 years ago

“cubic metre of bark, delviered as promised, on time, found our address (an achievment) - very pleased, will use again”

Helpful Report

Posted 4 years ago

“Buying from Garden Street was trouble free. The garden bench / storage unit was delivered earlier than expected and the product was very good”

Helpful Report

Posted 4 years ago

“Ordered a cover for my outdoor heater, very pleased”

Helpful Report

Posted 4 years ago

“Very good service and A very helpful delivery driver”

Helpful Report

Posted 4 years ago

“Good price and good delivery, would use Garden Street again”

Helpful Report

Posted 4 years ago

“Great parasol. Delivered within timescale stated. Good communication when I emailed questions however tracking didn’t update so I was left wondering.”

Helpful Report

Posted 4 years ago

“Service and quality of garden furniture excellent. Prices very reasonable also and would certainly recommend.”

Helpful Report

Posted 4 years ago

Garden Street is rated 4.2 based on 7,302 reviews