Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,298 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,298 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 7th November 2024

398

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My delivery was cancelled at 4pm the day before I had taken a day off work organised a tradesman to install my summerhouse and wanted it for a birthday celebration at the weekend all I got was sorry !”

Helpful Report

Posted 3 years ago

“One of the panels arrived badly damaged, which we did not discover until after the delivery driver had departed (was curbside delivery and at the bottom of the pile). I have co tacted customer services for a replacement but not even an answer! I included photographs and received a response from the delivery company, who advised I needed to contact Garden Street, but have had no response to my requests! Very disappointing.”

Helpful Report

Posted 3 years ago

“Avoid purchasing from this unreliable company”

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Posted 3 years ago

“Excellent service very pleased with patio table and chairs.”

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Posted 3 years ago

“Excellent service. Pleased with purchase”

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Posted 3 years ago

“When ordered I was informed delivery would be up to two weeks which was fine. The furniture arrived after 4days, we where very pleased both with the easy to use website and the very prompt delivery, could not ask for a better service. Pleased with the quality of the furniture.”

Helpful Report

Posted 3 years ago

“Incorrect product delivered and I have been waiting for 3 weeks for some acknowledgement that this was the couriers fault and for a solution to be proposed ....”

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Posted 3 years ago

“I ordered my outdoor Costa from Garden Street as the league time was only two weeks according to the website. I was informed that there would be a slight delay and then heard no more. After chasing again, I was told there would be further delays due to large numbers of orders. Despite trying to get someone to give me an idea of tome frame on the delay to either days or weeks, I still cannot get an exact answer despite asking twice. In the meantime I have received several emails asking me to rate me order. Funnily enough, as I still have not received my order 6 weeks after order, the review is not good. I cannot believe that I have been repeatedly asked to rate something I have not received.”

Helpful Report

Posted 3 years ago

“Absolutely love the florenty garden furniture range can’t wait for the rocking chair to be back in stock”

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Posted 3 years ago

“Absolutely love my Shire Hampton 8ft x 8 ft summer house. Arrived on time and could even track the delivery on route. Off loaded with care and even removed the packaging. I built this with the help of my two adult sons, very clear instructions. If I could find a fault it would be pre drilled pilot holes would have been an advantage. Very happy with this addition to my garden and I would highly recommend this company.”

Garden Street 5 star review on 3rd April 2021

Helpful Report

Posted 3 years ago

“Swing Seat looks great and we will use just as soon as the weather warms up a bit....instructions left a lot to be desired, print not very clear.”

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Posted 3 years ago

“Marcia summerhouse looked ok when delivered but trying to build nightmare nothing fitted had to cut & shave bits to get to fit , pieces of wood missing instruction useless. Saved hard for this very disappointed”

Helpful Report

Posted 3 years ago

“seamless purchase on internet. product exactly what ordered. no fuss. arrived very quickly with no delivery charge. we are very pleased we dealt with this company rather than a multi national, and it was cheaper!!”

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Posted 3 years ago

“Excellent product and delivery. Well recommended. Very easy to build and looks fantastic. Thanks.”

Garden Street 5 star review on 2nd April 2021

Helpful Report

Posted 3 years ago

“I am very disappointed with both the product and the customer service that we have received from Garden Street. Our bin store arrived damaged with broken wood, and we have now contacted your company twice about this as we want a refund. We have sent you photos of the damaged product. The bin store was £360 so not cheap, and yet it is of very poor quality. We are still waiting for your team to get back to us regarding this matter.”

Helpful Report

Posted 3 years ago

“Very good service, Notifications of delivery good and delivery of greenhouse also good. Would recommend.”

Helpful Report

Posted 3 years ago

“Ordered a summerhouse very poor standard be warned about ordering Mercia manufactured items from here very disappointed for money paid a huge amount of problems with item and customer service here and at Mercia manufacturers is appalling don’t buy from them”

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Posted 3 years ago

“Clear communication throughout my purchase. Kept up to date with deliver times too. Shed arrived on time and as described. As to the shed (Palram Skylight 6’ x 10’ plastic), easy to follow instructions. However, easier to follow the YouTube video from the manufacturer. Do not install on a windy day though, unless you have 3-4 people to help. I’d highly recommend GS. Great experience throughout.”

Helpful Report

Posted 3 years ago

“Ordered it in February, it was showing as in stock. But a few days later we had heard nothing about delivery so I emailed them. Days later I got an email stating they should be back in stock in Late May/Early June... Delivery 2 to 3 weeks later. This is dreadfully misleading, had I known I wouldn't have ordered it.”

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Posted 3 years ago

“Very efficient and friendly.”

Helpful Report

Posted 3 years ago

Garden Street is rated 4.2 based on 7,298 reviews