Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,327 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,327 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 9th February 2025

401

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid, after much deliberation on a purchase and choosing this furniture because it was in stock. I’m still waiting 4 weeks later for delivery. I didn’t want to order online but because of lockdown had no choice. Such poor customer service with promised call backs that don’t happen. If you want to order furniture pay no attention to the in stock dates dates - it’s the delivery dates they struggle with. Extremely disappointed.”

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Posted 3 years ago

“Very good service. Polite and helpful.”

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Posted 3 years ago

“The experience with Garden Street was good. Their website is fine and the ease of ordering and payment was OK. The follow-up from the supplier, Shire Buildings, was good when booking and arranging delivery, all of which went as organised. It is a shame that the product itself was of such poor quality. Below where the question of damage is concerned the answer is yes, but was not apparent until construction began.”

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Posted 3 years ago

“Courteous efficient helpful,service. Excellent products”

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Posted 3 years ago

“Norfolk Leisure Morston Bistro Set. Fantastic product. Garden Street where easily contactable by phone and email even during these weird times, First class from start to finish. Completely recommend this company and would definitely by Norfolk Leisure furniture again if needed.”

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Posted 3 years ago

“This review relates to a Rowlinson Garden Products "Stretton Arbour" bought about 4 weeks ago. Having almost completed assembly about 2 weeks ago, we encountered a big problem constructing the hinged seat - it was impossible to do it as instructed - and so contacted both Garden Street and Rowlinson (with photos) for advice. A response was promised by GS in a matter of days after consultation with R. AS OF TODAY WE HAVE HEARD NOTHING, despite chasers. In fact, there were a few other significant problems with the product packaging and assembly instructions, which made it difficult to build the arbour (details on request). All in all - product quality and after sales service - 2 out of 5.”

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Posted 3 years ago

“Fast and reliable, competitively priced.”

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Posted 3 years ago

“Good delivery as agreed”

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Posted 3 years ago

“Avoid like the plague. Paid out for a Bramble Playhouse for our daughters so not a cheap item. Manufacturing fault with the front panel as per pictures emailed to Mercia. Mercia blame Garden Street. Garden Street wash their hands of it and blame Mercia so we are stuck with an expensive playhouse that cant be put together. If I could give 0 stars I would I am afraid. Very disappointing. ORDER FROM THIS COMPANY AT YOUR PERIL. Customer Service is non-existent. Absolute cowboys.”

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Posted 3 years ago

“Delivered on time and then8x8 summer house was exactly what we were expecting.”

Garden Street 5 star review on 6th April 2021

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Posted 3 years ago

“Garden street gave excellent service and prompt delivery”

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Posted 3 years ago

“Accepted an order that they failed to fulfill. Very poor after sales, minimal effort to rectify the problem. Would strongly dissuade anyone purchasing a product from this company.”

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Posted 3 years ago

“They left me hanging for weeks with no idea what was going on. I contacted them and they gave me a delivery date which came and then they told me I was wrong and they never gave me that date even though I had replied to their email stating the date. Always told the would call me back and never did. Eventually they admitted they had never even ordered from their supplier. They raised the order with the supplier and it came less than a week later. I’d never trust this company with my money question.”

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Posted 3 years ago

“Prompt delivery, happy with service and would recommend”

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Posted 3 years ago

“Whilst the Hampton summer house was at the budget end of summer house's the quality was exceptionally poor a lot of remedial work was required”

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Posted 3 years ago

“Shed is badly made. Damaged all over, but was in a hurry for one that didn't have a 3 month delivery wait. I've added photos of SOME of the issues”

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Posted 3 years ago

“We have not yet erected the log cabin so cannot yet write a review.”

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Posted 3 years ago

“Hampton rectangle garden table. Handmade just beautiful and the service from the team was outstanding. Makes the garden a huge centre piece. Highly recommend.”

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Posted 3 years ago

“Great workmanship great Item”

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Posted 3 years ago

“Not recieved goods as yet but you have sent a request for a review”

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Posted 3 years ago

Garden Street is rated 4.2 based on 7,327 reviews