Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,302 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,302 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 7th November 2024

398

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am writing this with caution but I am a bit disappointed at the length of time the delivery of the item I purchased online on 2nd June 2020 is taking. I am yet to receive it and have not received any updates on the item's dispatch since I placed the order. If there is a reason for the delay I would welcome some sort of update from Garden Street. Thank you.”

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Posted 4 years ago

“Placed an order 10 days ago and item is ‘still awaiting dispatch’. Unable to call the company as they are not accepting calls and no reply on email. Very frustrating.”

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Posted 4 years ago

“Very good service”

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Posted 4 years ago

“Can’t review as am still waiting for my order after3 weeks”

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Posted 4 years ago

“Arrived much earlier than expected. Would certainly use this company again.”

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Posted 4 years ago

“I ordered a BBQ and cover. Money was taken and delivery booked. It was a present. On the day it was due to be delivered... even though it was confirmed, i received an email telling me they were out of stock. There was no effort to supply me an alternative or a revised delivery date. Just 'cant deliver and you can have your money back'. I think more effort to find a resolution would have been appropriate.”

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Posted 4 years ago

“Still have not received goods”

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Posted 4 years ago

“Because of the Covid 19 pandemic I requested confirmation that the Jaipur Arbor was still available and that it could be delivered to the Canterbury area, the answer was yes to both and delivery was 14 to 28 days. It arrived a little after 14 days and is now completed, so all promises kept by Market Street.”

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Posted 4 years ago

“I ordered a parasol. Payment was taken and order confirmed. The following day Paypal refunded the payment and Garden Street sent a cursory email: "This is confirmation that order ****** has now been refunded." No explanation and no apology. Not impressed and wouldn't use again. Happy to accept that item had run out of stock even though they had confirmed the order but bad manners and poor service are not acceptable. They are now asking for this review on something they failed to deliver!”

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Posted 4 years ago

“A few hiccups I was checking with one of your depots but meanwhile it was being dealt with another.”

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Posted 4 years ago

“Great service. Expected delivery to take 4 -5 weeks but arrived the next after we ordered. Quality service. Thank you.”

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Posted 4 years ago

“Very disappointing that after two weeks we discovered that our order had not been processed, and that you had no stock. Order cancelled for a refund”

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Posted 4 years ago

“Still no response on email or Facebook after asking and providing order number both myself and my wife are trying to get answers just want a refund now”

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Posted 4 years ago

“Product never arrived and still waiting for response on how Garden Street are going to rectify the situation”

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Posted 4 years ago

“The item was said to be in stock but it wasn't. Still waiting for delivery so cannot comment on service. They did apologise by email when I contacted them, but they could have spoken to me to explain.....Goods said to arrive at end of June. We will wait and see.”

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Posted 4 years ago

“Easy to assemble looks really nice. Happy parents”

Garden Street 5 star review on 22nd June 2020

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Posted 4 years ago

“Very pleased with my bistro set I purchased. Thought delivery could of been quicker. Easy to put together in fact my husband said it was easier to put together than it was of disposing of cupboard packaging. One comment that may help it might be good to stellotape blots pack to table top or a chair as we nearly threw them away in loose bubble wrap. Many Thanks Mrs S Avery.”

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Posted 4 years ago

“All in order no issues. Would use company ahain”

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Posted 4 years ago

“The item I purchased came earlier than expected, everything was there and is now a beautiful addition to our garden. Would definitely recommend”

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Posted 4 years ago

“I ordered an item on 20/05 knowing that Garden Street was awaiting stock. On 12/06 I received an e-mail saying 'We can confirm that stock has arrived, and your order dispatched. This should be with you in the next 3-7 working days.' It's now 16 days on, the delivery firm XDP has my item but I've heard nothing from it regarding the delivery date”

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Posted 4 years ago

Garden Street is rated 4.2 based on 7,302 reviews