Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,298 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,298 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 7th November 2024

398

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pleasant and efficient”

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Posted 1 year ago

“Delighted with my Bistro Set - great quality, good service & really easy from ordering to delivery. Really pleased”

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Posted 1 year ago

“Exceptional customer service. Would definitely recommend.”

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Posted 1 year ago

“I was happy with the price, the quality, timing, packaging, everything in fact! Thank you very much”

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Posted 1 year ago

“Difficult one as ordering and price was great downside was delivery, no communication whatsoever and expensive gate dumped in front garden in sight of every passerby, lucky it was still there when I got home. If I was GardenStreet I would be thinking of changing courier or at least having a word with them they are losing you stars.”

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Posted 1 year ago

“Delivery of items was quick but little to no communication or tracking available. I did have an issue with one of the items of the order not being delivered and after a quick call with customer services a replacement item was dispatched on next day delivery. Overall I would, and have already, order from Garden street again.”

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Posted 1 year ago

“All aspects of purchase proceeded smoothly and product assembled exactly as advertised .”

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Posted 1 year ago

“Recently ordered triple bin store. Arrived promptly. Very friendly delivery man. Disappointed with aspects of this bin store. Advertised as top quality and as a solid build. It isn't. The front is very flimsy. Some of the wooden boards arrived broken or split. My husband had to replace them. Some of them weren't attached properly as the nails were sticking out. We feel that it would benefit from handles on the lids so added them ourselves. Overall it does make the garden look much tidier but it's quality doesn't match the high price tag.”

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Posted 1 year ago

“"Free mainland delivery" but apparently £99.99 to where I live in Scotland. Are you saying we're independent already?”

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Posted 1 year ago

“Ledbury slat edging could be better quality - wooden slats coming away from posts already. Only stapled in.”

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Posted 1 year ago

“Very polite, helpful staff. Prompt delivery on time quoted. Would definitely buy from again.”

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Posted 1 year ago

“Ordering easy. Delivered on time and courier service great. Great quality table get so many compliments, looks expensive but price amazing.”

Garden Street 5 star review on 2nd May 2023

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Posted 1 year ago

“Booking form issues”

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Posted 1 year ago

“Good product, excellent service and arrived early.”

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Posted 1 year ago

“It has been 11 days of a product that when I ordered said was in stock, I have not received it and the order still states awaiting picking, not had any contact saying it will be late and I have a load of fire wood rotting on the ground at the moment”

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Posted 1 year ago

“The delivery time was brilliant and although the quality of the bench is good the overall finish isnt”

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Posted 1 year ago

“Really helpful and friendly staff. They went out of their way to ensure that we would be happy with our choice of furniture. The furniture is really great and was extremely well packaged to prevent any damage during transit.”

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Posted 1 year ago

“Ordered a Patio Cover and had to keep chasing delivery, someone eventually came back with an estimated date, but that didn’t happen, chased again twice, and was given a date of the following week as estimated delivery. When asked for a possible good will gesture. Was told the item is in sale, and doesn’t qualify for any compensation. Not a great experience.”

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Posted 1 year ago

“Excellent service and prompt response when one item was missing. Delivered in the next few days once warehouse enquiry completed. Would buy from them again”

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Posted 1 year ago

“Received my order on time. Always use Garden Street everytime I need to do my fence & shed staining. 25 litres of Protek stain at a great price. Thank you. I will be back. And I deffinately would recommend you to anyone. Fab service.”

Helpful Report

Posted 1 year ago

Garden Street is rated 4.2 based on 7,298 reviews