Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,298 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,298 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 7th November 2024

398

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent product worth waiting for”

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Posted 3 years ago

“I was absolutely delighted with my purchase.”

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Posted 3 years ago

“Very efficient got what it said on the tin”

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Posted 3 years ago

“Brilliant. Thanks”

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Posted 3 years ago

“Unfortunately I was very disappointed I had to return item because it was too heavy for where I wanted to put it and did not have an alternative place. The response to my email about returns was quick but I was surprised that although in the terms and conditions on the website it says Garden Street would arrange this I was told that they would not for this item. I think this needs to be made clearer. It cost me £16.62 to return the item which I have subsequently found at another retailer for £9 less with free returns.”

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Posted 3 years ago

“Value for money”

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Posted 3 years ago

“They were incredibly helpful and kept me informed regarding progress of supply of my purchase.”

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Posted 3 years ago

“Great item, delivered quickly.”

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Posted 3 years ago

“Beautiful fence panels”

Garden Street 5 star review on 27th May 2021

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Posted 3 years ago

“I have just finished putting the Parlam Greenhouse together and am very happy with the sturdiness and design. It was straightforward to put together, although some written instructions to go along with the pictorial instructions would have helped someone like me. I would recommend Garden Street very hghly”

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Posted 3 years ago

“Good and fast service, very happy and will use again.”

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Posted 3 years ago

“So easy to fit and good quality materials. Great colour”

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Posted 3 years ago

“Ordered garden furniture and was told delivery would be in 7-14 days. Two months later it has only just arrived. I wasn't given any updates until I contacted Garden Street directly, and then ended up calling them every week to see if it was back in stock yet, Garden Street staff were always courteous and helpful and the problem was clearly with the suppliers, but they could have been more proactive - and should have updated their delivery timescale on the website. When I asked whether I would receive any compensation for the delay they told me to contact them if I wanted to make a purchase in the future and they would see what they could do. Not a particularly great incentive to shop with Garden Street again!”

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Posted 3 years ago

“Good sturdy arbor.”

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Posted 3 years ago

“Excellent service and very polite a pleasure to deal with”

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Posted 3 years ago

“Terrible experience with a play house bought for my sons birthday. The play house is missing main parts. I would not recommend this company to anyone.”

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Posted 3 years ago

“Happy with the canopy.straight forward to assemble.it was badly scratched on the guttering piece but a replacement gutter is hopefully being delivered today.”

Garden Street 4 star review on 27th May 2021

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Posted 3 years ago

“I would never wish this terrible experience on anyone. Item was damaged and missing major parts!! Order placed on 23 March 2021 bought on line direct @ gardenstreet.co.uk I ordered a play house Rowlinson High View Hideaway Playhouse Product Code: PHVIEW for my godsons birthday. It arrived on the designated date and all was going so well until we went to put it together. It’s missing 2 windows, a door, one side panel is broken this is due to when the panel was fabricated not mantled properly, one main post is split and it says it’s Tested to EN71 for Child Safety. On independent inspection for PayPal we were proven wrong it does not follow a number of rules to qualify for the EN71 children’s safety. We tried to contact the company on many occasions emails after email no reply or a simple we will speak to the manufacture and get back with no later update, no apology. We decided after a number of weeks to put a dispute with PayPal after an independent inspection saying it will cost over £500 for repairs PayPal gave the case in our favour only for the company to say they want us to cover postage to send it back. As you can imagine I can’t just pop it up to Royal Mail down the road. Communication is no existent The product quality is not up to standards with EN71 children safety Overall a waste of over 6 weeks and a very upset 3 year old and a £819.99 wasted as house is not usable we are currently taking this further.”

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Posted 3 years ago

“Absolutely brilliant service. Fantastic communication and everyone was professional, efficient and polite. Would highly recommend them as I can't praise their service enough.”

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Posted 3 years ago

“arrived damaged,parts missing,didn’t want to accept it was there fault,long delivery time and still waiting for replacement parts over a week later!not a happy customer and won’t use again.”

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Posted 3 years ago

Garden Street is rated 4.2 based on 7,298 reviews