Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,301 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,301 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 7th November 2024

398

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product was very good quality and excellent value for money. Delivery was quick and well handled”

Helpful Report

Posted 4 years ago

“Very bad service as more than 30 working days passed yet not received my order. Now I'm told it MIGHT take another 14 to 28 days from 17th of August and today it's 16th of August.”

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Posted 4 years ago

“The garden bench I ordered arrived sooner than I expected, the quality was excellent and it was easy to assemble.”

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Posted 4 years ago

“Good service recommended”

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Posted 4 years ago

“Good product at great price”

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Posted 4 years ago

“We bought the Palram Sierra 3 x 3m patio cover in grey. Expected delivery 4th August ie 4 weeks delivery so we were really pleased when we had notification that it was to be delivered a week early. It was delivered well packaged by 2 very pleasant delivery men. No complaints at all and when we came to erect the instructions were very clear and the erection went very well. All in all a very satisfactory experience. I would add that this item was for sale at Amazon and at Wayfair for over £150 more!! Thank goodness we shopped around, we would definitely check out Garden Street before making any future purchases.”

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Posted 4 years ago

“Asking for a review and still haven't even received our shed after nearly 5 weeks??The only way to contact them is through email when you call it says they can't accept your call. I would not use this company again as communication is very limited. I understand that things are slower at the moment. They have apologised and Said they will be in touch with a date but Iam still waiting.”

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Posted 4 years ago

“Even through this difficult time we are all going through, emails were answered and delivery was spot on definitely would recommend...”

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Posted 4 years ago

“Service and delivery was excellent and would shop with this company again with no problems”

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Posted 4 years ago

“Excellent, professional service”

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Posted 4 years ago

“Once the item we wanted was in stock we were contacted straight away, the delivery was planned and the goods received within 1 week as scheduled. Really pleased with the efficient service and will use Garden Street again.”

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Posted 4 years ago

“Excellent service, free delivery, arrived within 7 days. Will definitely buy from Garden Street again.”

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Posted 4 years ago

“very good service and price”

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Posted 4 years ago

“I was told the item I wanted to purchase was not in stock, but only after I had paid for the item. Not really that efficient.”

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Posted 4 years ago

“Great customer service from Garden Street. Have not built the log cabin yet, but all seems well packaged and in order!”

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Posted 4 years ago

“Attractive to look at. Would have liked it a little more waterproof for storage. Fitting with instructions not as easy for someone not familiar with diy as some bits needed tweets to fit . Having said that Avery nice item for the money.”

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Posted 4 years ago

“Ordered a bistro set on 10th June. It arrived damaged on the 22nd June. Contacted Garden Street for a replacement. The damaged item was collected on 8th July and the replacement delivered the following day. The replacement was more badly damaged than the first one. This was collected on the 10th of August and the refund paid on the 14th. GardenStreet probably has the worst customer service I have ever encountered. Their phone number has an automated message that doesn't allow messages to be left but they hide behind Covid19 as an excuse not answering the phone. They generate a automated email response that promises a response within 5 working days. A poor show all round. I have read some good reveiws here. All I can say is that those people had a lucky escape”

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Posted 4 years ago

“Very happy to deal with this company, will certainly use them again.”

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Posted 4 years ago

“When I do eventually receive my order I will gladly write a review Still waiting for my summer garden furniture to come into stock Ordered 9/7/20 not expected till 10/9/20 Will wait want this furniture So if you could kindly send me this write a review in another month or so I would be most great full Thank you Eddie”

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Posted 4 years ago

“Excellent service. Delivery driver was also great 👍🏻”

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Posted 4 years ago

Garden Street is rated 4.2 based on 7,301 reviews