Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,283 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,283 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 7th November 2024

398

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“At first it was okay, the customer team seemed to be helpful and freidnly. However, the driver left my order on an area where he was not supposed to, and did not help at all to move the delivery to a different location, even after he was told that the stuff was not supposed where he left them on the day. He claimed that he did not receive any message about this and shrugged it off as if it was not his problems. However, before the delivery day, the customer service team confirmed that the message about where to and not to leave the delivery "has been passed on to the driver" in writing. No apologies and instead blamed me for not answering the door (the delivery came early in the morning, I was still in bed and did not hear the bell). Got in touch with the customer service of the delivery company, and the company brushed off the complains, accused me for being threatening, and still no apologies. I know this was probably just a contracted delivery compnay, but Garden Street also did nothing about the situation. In any case, it was not a good experience and I would not reccomand buying stuff from here.”

Helpful Report

Posted 2 months ago

“I love my garden swing seat. It arrived within the time frame stated. It was packaged very securely on a pallet. My husband managed to assemble it quite easily with just a little help from me. It looks & feels very sturdy.”

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Posted 2 months ago

“Service and price were good but the product was not very well made.”

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Posted 2 months ago

“Very poor service and communication. Definitely would not recommend! Sent out wrong parts and because I did not contact them as I was assembling it (which was a Sunday and I had paid someone to errect it) even though I had emailed them and called them before I ordered and immediately after I placed the order they still did NOT send the correct configuration. Clearly some communication issues within their company. I asked if I could have the correct parts and for any compensation towards the cost of dismantling and building of the unit which they have said NO ….”

Helpful Report

Posted 2 months ago

“Such a big greenhouse comes in such a small box hahah. I wanted to buy my partner a greenhouse for his birthday (his choice) and after looking at Google for days Garden Street came up. Looking through they had one he liked so ordered it then and there. It arrived a few weeks later and I set to work painting it before building it. The instructions were fine apart from the ones on how to vent operating hinges but I worked it out in the end. He is very happy with the quality of the product. I built it by my self and on some parts even with clamps it was tricky but I did it.”

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Posted 2 months ago

“Super product - fast delivery - dropped precisely where I asked - can not fault this company.”

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Posted 2 months ago

“Excellent wood shed, good communication, delivery on time, everyone very helpful”

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Posted 2 months ago

“Good service, competitive prices”

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Posted 2 months ago

“The product overall was good when errected however there had to be small adjustments to be added. I had to purchase strips of beading to go over joints and needed to put more boards in to strengthen flooring the felt for the roof was very minimal so I bought a roll to ensure roof was properly covered considering the cost was just short of a £1000 I felt just a little more attention to detail could be applied to the final product.”

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Posted 2 months ago

“Keen price for the Amalfi table. Item arrived without fuss when they said it would. Well packaged and we are very happy with the item. Thank you.”

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Posted 2 months ago

“Product is leaking water and hence defeating its purpose. The gutter water in heavy rains fails to go fully through the pipe but splashes out again faulty design.”

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Posted 2 months ago

“Excellent service, quality gates for the price.”

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Posted 2 months ago

“Well made and easy to follow instructions”

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Posted 2 months ago

“Very good company to deal with, nice people, good product, good price.”

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Posted 2 months ago

“I love my Palram Canopia shed . Excellent service from Garden Street . All round a lovely 80th birthday present”

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Posted 2 months ago

“Very satisfied with Kettler Charlbury garden furniture.Very high quality. Delivery prompt and very helpful delivery driver. Excellent price on line...cheaper than other companies. Thankyou Sarah”

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Posted 2 months ago

“We found the exact gate we needed on line from Garden Street, it was easy to order, a good price and no postage to pay. It arrived within the 10 to 12 day stated and is now fitted. A well made, good priced item. Thank you”

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Posted 2 months ago

“Great service super fast delivery. What a wonderful company”

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Posted 3 months ago

“Have used this company on three occasions and their customer service, pricing and goods offered are great. Would definitely recommend”

Helpful Report

Posted 3 months ago

“Great quality products and prices”

Helpful Report

Posted 3 months ago

Garden Street is rated 4.2 based on 7,283 reviews