Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,298 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,298 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 7th November 2024

398

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought an arbour which I’m very pleased with, really sturdy.”

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Posted 2 months ago

“Very Good - Would happily use this company again, or recommend to a friend.”

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Posted 2 months ago

“Easy ordering on line, great price, prompt delivery. Overall very impressed!”

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Posted 2 months ago

“Very positive experience, kept informed from order to delivery.”

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Posted 2 months ago

“A beautiful, healthy plant, carefully packed and delivered promptly. Thank you”

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Posted 2 months ago

“Delivery was great and they carried the shed up the side alley into garden. One of them asked to use the toilet, I gave them £20 tip, a drink and chocolate biscuits, only to find they left the toilet in a disgusting state. Disappointing to say the least.”

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Posted 2 months ago

“Quick delivery and exactly as described.”

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Posted 2 months ago

“Money taken straight away but still no product or delivery date after 10 days. Garden Street advertise that they have these porducts but don't, and you are left waiting while they try to source product from elsewhere. Only positive we can say; our money was refunded immediately after contacting them.”

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Posted 2 months ago

“Good after sales service”

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Posted 2 months ago

“I am very pleased with the garden shed that I bought earlier this year. The item arrived on time, well packed and the instructions for the assembly were good - althought I did have to read some twice!”

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Posted 2 months ago

“Refused the accept the product. I ordered a shed that on receipt had more holes than Swiss Cheese. Very disappointed as I booked time off to build the shed. The only reason I gave 2 stars over 1 is due to there phone service, very polite and when I requested a refund rather than replacement this was processed without further issue. The staff were nice both on delivery and phone just unfortunately the product wasn't fit for purpose”

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Posted 2 months ago

“Easy to use site and excellent product.”

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Posted 2 months ago

“I was really impressed by the person that dealt with my order on the phone, i am sorry but i have forgotten the name of the employee. I had a lot of questions to ask and took up quite a bit of his time but nothing was too much trouble and i felt very assured with placing the order so many thanks.”

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Posted 3 months ago

“Ordered a garden gate, quick delivery, reasonable price. On unpacking, discovered one of the fixings was bent. Sent an email with photo requesting replacement part. Received within 48 hours. Thank you :)”

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Posted 3 months ago

“Good product at a good price, quick delivery.”

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Posted 3 months ago

“At first it was okay, the customer team seemed to be helpful and freidnly. However, the driver left my order on an area where he was not supposed to, and did not help at all to move the delivery to a different location, even after he was told that the stuff was not supposed where he left them on the day. He claimed that he did not receive any message about this and shrugged it off as if it was not his problems. However, before the delivery day, the customer service team confirmed that the message about where to and not to leave the delivery "has been passed on to the driver" in writing. No apologies and instead blamed me for not answering the door (the delivery came early in the morning, I was still in bed and did not hear the bell). Got in touch with the customer service of the delivery company, and the company brushed off the complains, accused me for being threatening, and still no apologies. I know this was probably just a contracted delivery compnay, but Garden Street also did nothing about the situation. In any case, it was not a good experience and I would not reccomand buying stuff from here.”

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Posted 3 months ago

“I love my garden swing seat. It arrived within the time frame stated. It was packaged very securely on a pallet. My husband managed to assemble it quite easily with just a little help from me. It looks & feels very sturdy.”

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Posted 3 months ago

“Service and price were good but the product was not very well made.”

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Posted 3 months ago

“Very poor service and communication. Definitely would not recommend! Sent out wrong parts and because I did not contact them as I was assembling it (which was a Sunday and I had paid someone to errect it) even though I had emailed them and called them before I ordered and immediately after I placed the order they still did NOT send the correct configuration. Clearly some communication issues within their company. I asked if I could have the correct parts and for any compensation towards the cost of dismantling and building of the unit which they have said NO ….”

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Posted 3 months ago

“Such a big greenhouse comes in such a small box hahah. I wanted to buy my partner a greenhouse for his birthday (his choice) and after looking at Google for days Garden Street came up. Looking through they had one he liked so ordered it then and there. It arrived a few weeks later and I set to work painting it before building it. The instructions were fine apart from the ones on how to vent operating hinges but I worked it out in the end. He is very happy with the quality of the product. I built it by my self and on some parts even with clamps it was tricky but I did it.”

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Posted 3 months ago

Garden Street is rated 4.2 based on 7,298 reviews