Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,313 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,313 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 26th January 2025

400

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Other than a bit of uncertainty about the delivery date, which the company got onto straight away , I am very happy with the product and delivery tracking service.”

Helpful Report

Posted 4 years ago

“Great customer service! 2 years ago I bought a Palram Olympia Patio Cover from Garden Street which I’ve been very pleased with. Firstly I received a phone call to arrange a delivery, which was nice, and I remember it arriving promptly (I can’t remember exactly, but I think few days) Two of the roof panels arrived with a bit of damage, which was a small packaging error but they replaced them very quickly - a couple days. 2 years after my order I contacted then as I,ve been trying to find a particular bolt they use and they replied saying they would contact the supplier. Today I received the bolts free of charge. Very pleased with product and particularly Garden Street costumer service!”

Helpful Report

Posted 4 years ago

“Excellent product..... excellent service.....Buy with confidence.....Would definitely buy from again 100%”

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Posted 4 years ago

“A top quality product, fast delivery and really easy to fit. Highly recommended, really enhances the garde - Palram are the best in the business.”

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Posted 4 years ago

“Good product good good customer service friendly and knowledgeable”

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Posted 4 years ago

“I had enquired whether or not the cabinet would be waterproof on a balcony. It is pretty much but as it didn't fit together that snugly that is questionable.”

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Posted 4 years ago

“Bought a Palram Essence 8ftX12ft greenhouse. Had an initial telephone query which was answered promptly and thoroughly. Bought it on line which was a really easy process. Greenhouse was delivered very quickly. Good company and product - now need to buy more Palram accessories to fill my greenhouse!”

Helpful Report

Posted 4 years ago

“Quick delivery and product arrived in perfect condition.”

Helpful Report

Posted 4 years ago

“My first use of Protek Royal Exterior Spring Green- and what a superb paint it is compared with other well known makes. It covers well and goes a long way because of it's consistency at a very competitive price.”

Garden Street 5 star review on 20th March 2020

Helpful Report

Posted 4 years ago

“Very good company with excellent service, I would definitely use Garden Street again and will recommend to family and friends as a company that gets it right without any hassle.”

Helpful Report

Posted 4 years ago

Hi Andrew, Thank you for your review! We are really pleased to hear this! If you have any questions in the future please feel free to contact us. Kind Regards, GardenStreet

Posted 4 years ago

“Have had a few items from them. They are always prompt on delivery and I haven’t had any problems with any of the plants that I have bought. I would recommend them to people i know”

Helpful Report

Posted 4 years ago

Hi Ian, Thank you for your review. We are pleased you have enjoyed shopping with us! If we can help in the future please feel free to contact us. Kind Regards, GardenStreet

Posted 4 years ago

“Web order process easy, delivery swift & efficient. Gate looks great and is solid quality. Only gripe was that the plastic sheet wrapping was all stuck together, so took almost as long to unwrap as it did to hang it! (in the piddling rain! :-)”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review. Great to hear you like your delivered gate! Just a shame the weather didn't hold out for you! If you have any questions in the future please feel free to contact us. Kind Regards, GardenStreet

Posted 4 years ago

“Just finished our 3x3 grey patio over and it looks the bee knees. So simple to put together. In fact we spent over 1.5 hours just drilling the holes. Our house has very tough bricks it seem.”

Garden Street 5 star review on 9th March 2020

Helpful Report

Posted 4 years ago

Hi Fraser, It looks fantastic assembled, thank you for sharing this image with us! If you have any queries in the future please feel free to contact us. Kind Regards, GardenStreet

Posted 4 years ago

“Bought Palram Harmony Greenhouse, staging bundle, Automated vent arm and Anchoring kit/ Green Street by far the best prices, great range of accessories and delivery was brilliant- ordered at the weekend was delivered Tuesday- website so easy to navigate and the can’t fault anything. Garden street will be my go to site from now on”

Helpful Report

Posted 4 years ago

Hello, Thank you for your five star review! It is always great to hear feedback such as this, and our thanks for sending in an image of the item assembled. Happy growing over the spring and summer! Kind Regards, GardenStreet

Posted 4 years ago

“Amazing communications and very helpful”

Helpful Report

Posted 4 years ago

“Was delighted to find this furniture at such a good price. Went for the brown and love the interwoven tones. Quality of cushions look great but due to rubbish weather haven’t had chance to try them. All the furniture was well packaged and delivery timings were accurate and helpful. One small point is the furniture is very light and in these winds it’s blowing off the decking! Roll on summer.....”

Garden Street 5 star review on 28th February 2020

Helpful Report

Posted 4 years ago

Hello, Thank you for your review and image! The set looks right at home on your decking, and hope you enjoy many hours using it! Not long now until the summer is here! Any questions in the future please feel free to contact us. Kind Regards, GardenStreet

Posted 4 years ago

“This company were probably the best company I've ever ordered from. My order was fulfilled quickly and I was kept informed at every stage until the moment of delivery. I had a query late on Friday night and didn't expect a reply until Monday but they got straight back to me within the hour,. I can highly recommend this company and I'll return every time for my gardening needs !”

Helpful Report

Posted 4 years ago

Hi Carol, Thank you for 5 star review! We are really pleased to hear your feedback, and we have passed this on to the member of staff who assisted you. If you ever have any queries regarding any of our items in the future please feel free to contact us. Kind Regards, GardenStreet

Posted 4 years ago

“"Did what it said on the tin !" Easy to order the product, delivery on the day and time advised by the courier, unlike larger multi-nationals!!”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review! We are pleased to hear of your experience purchasing through us! If you ever have any questions please feel free to contact us. Kind Regards, GardenStreet

Posted 4 years ago

“It took 2 young men 5 hours to erect! Very complicated instructions, but it looks good now it’s finished.”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review. We have passed on your feedback regarding this item to the manufacturers so that they can review the assembly instructions. We are glad to hear that you like the finished assembled item! If you have any questions or queries please feel free to contact us. Kind Regards. GardenStreet

Posted 4 years ago

“I would love to say we are enjoying our purchase, but still have not received our order. Sale have said they are checking with your couriers (that was last week) but still have not heard anything yet. How long does it take for the couriers to track their deliveries. Look forward to a update for our order soon.”

Helpful Report

Posted 4 years ago

Hi David, Thank you for your review. Unfortunately the carriers for this item have let us down, however we are looking to resolve this order for you as promptly as possible. Our apologies for the inconvenience caused, and we shall be back in touch shortly. Kind Regards, GardenStreet

Posted 4 years ago

Garden Street is rated 4.2 based on 7,313 reviews