Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,314 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,314 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 26th January 2025

400

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service the original order was incorrect but this was very quickly rectified and delivered. Excellent service”

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Posted 5 years ago

“Very please with our purchase from Garden Strret. There was a bit of a hiccup with the delivery but it was quickly rectified. Would definitely recommend the company an£ use then again ourselves.”

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Posted 5 years ago

“Cant fault them or the product. Great price, arrived quickly, delivery driver was very helpful and polite and the product is excellent quality”

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Posted 5 years ago

“Great service I will use them again.”

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Posted 5 years ago

“Excellent customer services ...answering difficult precis question over the telephone; making inquiries and phoning back when they didn't know answers. Item came very quickly and once erected has been in use ever since. Thank you Mary Brown”

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Posted 5 years ago

“Excellent product and service from Garden street & Palram. Palram Amber 6x5 plastic shed ordered Sunday afternoon, delivered Tuesday morning. Easy to follow instructions, I was able to build the shed myself within a couple of hours. Well built, light inside but secure from the elements. Would definitely recommend”

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Posted 5 years ago

“Loved the product and the price for a set of two all-weather rattan planters was less than Homebase wanted for just the large one so I ordered two sets. I was assured that I would get a phone call from the courier to arrange delivery on a day to suit me. No call and no notification. Received a text whilst in the doctors saying my parcel had been delivered and arrived home to find one set of planters by my front door. Called Garden Street who were most apologetic and did their best to sort the issue, promised to gat back to me later in the day and asked which was the best way to contact me; I said by mobile and waited for the call. The next day I found an e-mail saying the supplier would send a second set and giving me a Yodel tracking number. Firstly, Yodel said it would delivered on the Wednesday (that very day) and so I waited patiently. Nothing. Checked the Yodel site that evening and it said it was to be delivered on the Friday. Went out on the Thursday and arrived home to find the courier already delivering my parcel. So, apart from the cock-up in communications, Garden Street did OK but were let down on two separate occasions by either the supplier or the courier. So, not a vey good experience overall but the planters look amazing.”

Helpful Report

Posted 5 years ago

“I have now finished construction of my Salisbury Arbour. I was initially concerned because of the poor condition I received the two packages off the delivery vehicle. I know this is possibly not mainly down to the supplier, but a result of poor handling in transit. However, the flimsiness of the packaging did not help. The item was only wrapped in polythene and the contents of the package containing the screws and nails etc. had been torn and the contents floating freely within the package. It was with some concern that I carried out an inventory check, and there were some missing parts which fortunately I was able to replace from my assorted spares. There are times when I curse cardboard packaging, but in this instance perhaps more substantial packaging would have been appropriate. I assembled the whole structure on my own but the instructions do identify this as a 2 person job. The assembly instructions were ok but could be improved upon. For instance, the central rail of the seat and back is supposed to be fitted after the rails have been secured to the two side panels. This means the assembly has to be rolled over to fit the screws or you crawl underneath it. I assembled both sets of slats using the centre rail and then fitted them to the two side panels. The back trellis panel was cracked in one corner (transit damage?), but I managed to install it, hiding the damaged area. I also assembled all the roof parts including the barge boards and finials, and then fitted it as a unit over the assembled base. It was a bit heavy but I loaded from the side, rolling it over the frame and the rafters slotted home perfectly, job done. I would suggest a slightly larger pilot drill for the top four securing screws though, possibly 3mm, as the screws did take some real effort to force home, and a power screwdriver is a must. On the whole am really pleased with the finished structure which is now sitting proudly in my garden, opposite the fish pond.”

Garden Street 4 star review on 16th July 2019

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Posted 5 years ago

“Very good service from Garden Street. Shed arrived early on the allocated time slot. A special mention to the 2man delivery drivers who unloaded the 3 very large and heavy shed packages speedily and with good humour. Would use again and recommend to others.”

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Posted 5 years ago

“All arrived safely and was straight forward to assemble. Good to include additional screws as so easy to lose if one falls on the ground. Only criticism was the enormous amount of bubble wrap and other plastic packaging, with no indication whether any was recyclable.”

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Posted 5 years ago

“Very pleased with my Glendale Venice gazebo. Saved at least £50 from the garden centre or Amazon. Quality good my only quibble is that I had no notification regarding the delivery. I was out on the day but fortunately a neighbour has my key and took the gazebo in.”

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Posted 5 years ago

“Very pleased with the service, delivery and Char Broil Professional BBQ delivered by Garden Street - good price and free cover.”

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Posted 5 years ago

“I would highly recommend Garden Street. When I received the Sun Canopy I'd ordered, part of it was slightly damaged, which was no fault of Garden Street. I contacted them and they arranged for a replacement part from the manufacturer which I received within 3 days. Very impressed with this level of service.”

Garden Street 5 star review on 15th July 2019

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Posted 5 years ago

“The communication from the Sales Team was prompt and courteous and the delivery people were helpful and friendly. The item arrived on time and as expected and looks perfect. Thank you!”

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Posted 5 years ago

“Overall I am pleased with the service from Garden Street. The products arrived promptly and as advertised. I didn't like having to provide my payment details before I knew the shipping cost (and, hence, the total cost of my purchase). That is quite bad, and it would put me off shopping with Garden Street again if I could get the products I need elsewhere.”

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Posted 5 years ago

“This garden arbor is very badly prepared. Very poor quality. Not worth the money . Very disappointed as we had to basically strip it down and rebuild it .”

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Posted 5 years ago

“Very prompt delivery. Goods as per description. Price competitive.”

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Posted 5 years ago

“Bought a garden bin shed and turn around on email states 5 days. It’s now nearly been 3 weeks and still no bin shed and no response. Terrible service”

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Posted 5 years ago

Dear Elena, Thank you for your review. The item on your order was on preorder. The item returned to stock however the carriers have been unable to reach you on the number on your order to schedule your delivery. Would it be possible to advise us on an alternative number we could pass onto the carriers? We look forward to hearing from you soon. Kind Regards. GardenStreet

Posted 5 years ago

“The test of a company is how they deal with issues, everything did not go exactly to plan, however the problem was managed in a professional manner with excellent communication throughout, I can’t recommend them enough, the customer service team were fantastic. I will be using this company again and I am happy to recommend them to anyone.”

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Posted 5 years ago

“Still waiting for 2nd half of delivery which so far I've been given 3 dates for and not received item. Waiting in for this again today and just looked on tracking service to find out that driver has 6 drops before mine and expected to arrive at 3am!!! Meant to be here between 8-12pm. The service I've experienced from this company is appalling.”

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Posted 5 years ago

Garden Street is rated 4.2 based on 7,314 reviews