Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,283 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,283 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 7th November 2024

398

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the picnic bench was ordered on the 15th July 2022. Delivered 19th July 2022 in the condition in the photo. Packaging damaged and items projecting out of the packaging. Inspection showed there to be numerous items missing, notably; seats, legs and cross members. Garden seat contacted and replacement bits were to be despatched. Now in the first week of August and no sign of replacement parts or refund or replacement table.”

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Posted 2 years ago

“Really easy ordering process, helpful friendly staff and prompt delivery. Happy customer all round.”

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Posted 2 years ago

“Ordered a garden mirror, and it looks brilliant. Great value and quick delivery. I would use Garden Street again.”

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Posted 2 years ago

“Thank you for your work! Everything promptly and qualitatively! I hope for further cooperation!”

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Posted 2 years ago

“Service, maintenance, quality of work and attitude to the customer at the highest level.”

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Posted 2 years ago

“GARDEN STREET STAFF WERE HELPFUL AND ANSWERED ALL QUESTONS ASKED GOOD KNOWLEDGE OF THE DELIVERY COMPANY AND THE ARRIVAL OF THE SHED. THE SHED ARRIVED AS EXPECTED, DELIVERY MEN WERE VERY POLITE AND HELPFUL. WOULD HIGHLY RECOMMEND AND USE GARDEN STREET AGAIN.”

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Posted 2 years ago

“I can’t praise Garden Street enough. From the helpful staff to the efficient and speedy delivery of our garden furniture. First class. We will certainly highly recommend to others.”

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Posted 2 years ago

“Ordered a 6 seater patio dining set with parasol & base. Although we had a couple of minor issues with the delivery we have given 5 stars as the aftercare from Lucy was brilliant. Sadly an item was missing and then when re-ordered it had been smashed in transit - clearly not Garden Streets bad service but the issue was resolved immediately once we had contacted them.....and we must add that it was an absolute pleasure and rarity to speak to someone and not have to sit on the phone for ever pressing numerous different buttons - thank you for actually giving good customer service. Also, the main product was well packaged and delivered when advised.”

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Posted 2 years ago

“Sorry to give a poor rating. I ordered 3x Rowlinson Marberry Square Planters and one arrived damaged and one had such poor drainage I asked if these could be replaced. Replacements arrived very quickly but one of those also had the same poor drainage issue (the slats in the base were so close together water would barely drain away). When I emailed again they declined to replace it saying they were made abroad - I knew that from Mayfair stating made in Poland! I fail to understand their reasoning - if it has the Rowlinson name on it does it matter where it is made? These should be made to a specification set by Rowlinson regardless of country of manufacture. I was told I would need to drill extra holes if I wanted to increase the drainage.”

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Posted 2 years ago

“Very satisfied with ordering and delivery process. The assembly instructions were basic. It was not very clear where the screws should go to assemble the seat. It would have been helpful if the holes had already been drilled. Pleased with the end product after a fraught construction process.”

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Posted 2 years ago

“The folding table and chairs were as described and have proved to be ideal for casual use outdoors and easy to store when not in use.”

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Posted 2 years ago

“I bought bin sheds absolutely amazing highly recommend them good sturdy quality easy to put up”

Garden Street 5 star review on 17th July 2022

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Posted 2 years ago

“Very easy to get customer advice. Quick and timely delivery!”

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Posted 2 years ago

“Customer services were 100% helpful in checking when my order would be despatched. Lovely friendly ladies who were very polite and friendly and couldn’t do enough to help me. They rang me back within the hour with the answer to me query.”

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Posted 2 years ago

“Wanted to order a garden dining set but had to speak to customer services first. Thankfully, you get to talk to a human being without having to go through endless options! The person I spoke to was extremely efficient and polite. I then had a problem as I had to go away unexpectedly but they very kindly deferred delivery for a few days. The delivery driver was such a helpful man who took the furniture through to my garden and put it where I wanted it to go. With so many plus points, including a good price, I would definitely use this company again and recommend it to friends and family.”

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Posted 2 years ago

“We ordered a pergola and some patio furniture. All delivered as promised, by a very helpful driver. When he saw that I was disabled he carried everything from the driveway to the back garden. This was amazingly helpful to us, and done so willingly that we can't praise him highly enough. The products themselves were exactly what we hoped for, no damage nor bits missing.”

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Posted 2 years ago

“Great website. Easy to browse and purchase LOVE the product! Very happy indeed and shall be back!”

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Posted 2 years ago

“The company, I can't complain too much about. The delivery wasn't put as far back on my drive as I had asked, which meant I had very little space for my car. The shed though, a different matter. A piece was missing from the roof panel, nails not connected to anything, pieces missing from some of the tongue and groove, not square, one door was cut wavey, the windows are flimsy and could easily be yanked open. My builders had to adjust everything. They cursed all the way through putting it up. They couldn't believe I had paid that much for such poor quality. The recommended getting a partial refund, which I haven't done, so far. I have just been too stressed and disappointed by a Mercia shed. It is up and looks ok from a distance. I know where the flaws are. It does a job, keeps my things dry.”

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Posted 2 years ago

“Large log store. Was put together by my builder as it’s very heavy. Looks lovey very well make and I’m now ready for winter and my large load of log being delivered. Very happy with the product and the help I was given from Garden Street. 😊”

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Posted 2 years ago

“Had the misfortune of having some damage occur in transit, but customer care sorted it out for me without any drama. Dealt with the matter courteously and with urgency. Well done Garden Street”

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Posted 2 years ago

Garden Street is rated 4.2 based on 7,283 reviews