Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,303 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,303 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 7th November 2024

398

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered shed over a month ago. Have heard nothing since. No answer on phone number. No response to emails. I understand Covid19 has probably caused delays so I waited 1 month before attempting to chase for update. Poor communication and 0 customer service.”

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Posted 4 years ago

“Great table and chairs. Fairly straight forward to put together. Delivery was quicker than expected.”

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Posted 4 years ago

“Thanks for asking me for a review but my order hasn't arrived as yet. I am hoping for a delivery later this month and can move the star rating towards 5!!. Kind regards Graham”

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Posted 4 years ago

“I haven’t received my purchase yet and ordered it twice 🤷‍♀️”

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Posted 4 years ago

“Great parasols, great service!”

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Posted 4 years ago

“Placed order 29/5 with a 7-14?day delivery, item showing as not dispatched yet and now out of stock on website. No communication received concerning my order”

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Posted 4 years ago

“We placed an order WEB129161 worth about £1600 on 29th May. We have had one automated email reply to a request for information about our purchase but no personal email, no telephone response and no information from your delivery company. It is now the 18th June and we have no product but you have our money. What do you think we feel! It is doubly impertinent that you ask for feedback before you have done anything to deserve it! There is no delivery!!”

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Posted 4 years ago

“Very pleased with the service and quality of bin store”

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Posted 4 years ago

“I would like to write a review but I have not received my order yet”

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Posted 4 years ago

“Fantastic product with very speedy delivery. First time I have used Garden Street but will definitely use them again.”

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Posted 4 years ago

“Only just received delivery of the bird table so have not yet assembled it but it looks very well made!”

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Posted 4 years ago

“I am surprised that I have been asked to write a review when the product has not been delivered and nor have I been given a definitive date for delivery or a tentative date for one. Both of my emails to the company have been replied to but not answered my questions. You can't phone them. It goes on to a pre-recorded message saying that due to the lock down staff are working from home and can not take calls. Contact through email only. Thoroughly disappointed with the service.”

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Posted 4 years ago

“Easy to order. Always answered our emails. Also the carrier used was very good. He carried our delivery to where we asked with no grumbles.”

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Posted 4 years ago

“Very good , would happily use this company again in the future.”

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Posted 4 years ago

“Very good service, I would recommend to family and friends and would use them again and again.”

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Posted 4 years ago

“Ordered a shed on 20th April with a 10 working day turn around. After many many emails asking where it is - today (18th June) got a email to say you were unaware there was a problem with the order. That despite the fact you had replied several times saying it was being investigated. Shockingly bad customer service. You have now said it is out of stock! You can't blame covid for this poor job! Refund requested and I'm looking else where. Would never trust this company again.”

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Posted 4 years ago

“After 3 weeks and me chasing them for my delivery date of 7-14 days I was told the item wasn't picked from the stock and hence after I had enquired they found this out and hence had run out till next delivery in 4 weeks time. A joke, very poor handling and communication. Since cancelled the order and booked a keter via Amazon Prime for delivery in a week.”

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Posted 4 years ago

“Unfortunately not a great experience. The shed was very late, mainly because of Covid shut down which is understandable. However communication with me about this was very poor with communication coming from Rowlinson (the shed manufacturer) as well and in a dislocated manner. Garden Street had no idea that my delivery had been cancelled due to stock being missing and then no idea that the delivery was actually coming (many weeks later). When it finally arrived, the shed felt roll which was at the bottom of the package was trashed (see photo) and Rowlinson have yet to replace it. I've now gone an bought new felt from Wickes as its been as week since I wrote back to say it was trashed and no response. The shed itself looks nice when its done but construction is pretty rough with slats on the door not even cut straight at the bottom.”

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Posted 4 years ago

“The garden planter, which arrived within the 14 - 28 day timeframe, was easy to assemble and is an attractive addition to my garden. I am very happy with the product and the service I received from Garden Street.”

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Posted 4 years ago

“Very good service.”

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Posted 4 years ago

Garden Street is rated 4.2 based on 7,303 reviews