Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,298 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,298 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 7th November 2024

398

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The goods were advertised as in stock mid may. Then out of the blue when I contacted them the goods are going to be delivered end of August. Misleading customers is never a good practice. Avoid if possible.”

Helpful Report

Posted 3 years ago

“I received an email to write a review but still waiting for an answer re my delivery date. I haven’t received my order yet. Estimated delivery two weeks and it’s been six weeks.”

Helpful Report

Posted 3 years ago

“Quick and easy online ordering of garden bench. Took about 3 weeks to arrive so was within the expected time frame, although I had no screws or instructions included in the package. An email to Garden Street resolved this and I received a separate package a week or so later. Bench was really easy to put together once I had the screws. It feels very sturdy and solid and looks great 👍”

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Posted 3 years ago

“Product was exactly as described, and was delivered within the promised window. No complaints at all. Top company”

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Posted 3 years ago

“Paid for goods. Out of stock !”

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Posted 3 years ago

“Prices reasonable delivery within time estimated though communication about delivery could be better we were not told of our delivery that it was on it's way as a result we were out when it arrived so the driver phoned and luckily we were only 5 mins away”

Helpful Report

Posted 3 years ago

“Ordered my shed which didn’t show out of stock, this was end March, supposedly 10-20 dispatch. As of 2 May still no shed and apparently now won’t come until end of May! Pretty poor service if you ask me. Not even an apology from customer service or any form of compensation. Won’t use again. Can’t even review the purchase as I don’t have it to review!”

Helpful Report

Posted 3 years ago

“Very pleased with my awning arrived quicker than expected. Would use again”

Garden Street 5 star review on 2nd May 2021

Helpful Report

Posted 3 years ago

“Do not recommend product is disgraceful bowed badly rusty nails broken slats waste of money”

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Posted 3 years ago

“Great product”

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Posted 3 years ago

“The product arrived on time and no damage to the product inside. It was super easy to assemble and my wife is very pleased with her potting table.”

Helpful Report

Posted 3 years ago

“Hello Having had delivery of a modest log store to help me tidy up my garden I was left with the pallet on which it was delivered. The delivery driver wouldn’t take it, recycling centres don’t take them (assuming you can get it there in the first place) and companies that want pallets won’t come and collect just one. I complained about this to Garden Street asking them to collect it from me, and after not receiving a reply first time, I chased it up and was told it is my responsibility to dispose of packaging including pallets. So before you order anything from Garden Street I would advise you to check whether you will be left with a pallet. A not very happy customer. April 2021”

Helpful Report

Posted 3 years ago

“Shed ordered end of March with lead time 10/20 days. Not actually being delivered until wc 31/5. Plenty of apologies no compensation offered”

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Posted 3 years ago

“Garden furniture arrived within the delivery window. Good quality and very happy with it”

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Posted 3 years ago

“No communication, almost impossible to get hold of anyone , and when you do only get a run about and false promises, Then asked to write a review when your product is 1 month overdue Taking payment for items not in stock with false delivery hopes is the online Equivalent of taking candy from a baby”

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Posted 3 years ago

“Happy with the bench,would recommend this product to anyone.delivery was on time.”

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Posted 3 years ago

“Never arrived, poor (as in none) communication from seller following several emails chasing and asking for update. I am reasonable and if I had been kept informed it would have been sufficient as I get that things don't always go to plan, just let your customers know!! To pay for something, and then not receive it within the specified delivery window and then have to chase with no response or explanation is not acceptable. Raised a dispute with Paypal and received refund. The Would not recommend based on the experience I have had..”

Helpful Report

Posted 3 years ago

“Wrong item received, proof sent and poor communication since. Promised a courier to collect the incorrect item but not heard anything else despite chasing?”

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Posted 3 years ago

“Very good - Would happily shop with garden street again. Fab quality”

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Posted 3 years ago

“I haven't received the item yet so ask me again at a later date.”

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Posted 3 years ago

Garden Street is rated 4.2 based on 7,298 reviews