Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,283 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,283 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 7th November 2024

398

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor customer service - refused order as would not accommodate delivery detai for a disabled customer”

Helpful Report

Posted 6 months ago

“Purchase of log store frustrated because item was wrongly numbered on website, which lead to wrong product being delivered. However, the company was helpful in arranging collection and replacement. Happy with the quality of the product.”

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Posted 6 months ago

“The actual item is very good. What I did not realise is that the pallet it was delivered on is my responsibility for disposal. So be aware if you order any item you may need to dispose of a pallet.”

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Posted 6 months ago

“Very pleased my garden furniture looks beautiful, item shipped and delivered very well. Would definitely buy from here again. Thank you.”

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Posted 6 months ago

“Brilliant prices the table and chairs was £300 than could be bought locally the shop wanted an additional £20 delivered. Garden Street delivery was free and it was with us within days. I would definitely recommend them, what's not to like”

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Posted 6 months ago

“Gate arrived ahead of time and looks decent quality it was a good price so overall satisfied with the service”

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Posted 6 months ago

“Excellent service and good choice of products. Definitely use garden street again”

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Posted 7 months ago

“Extremely quick service, very happy with table”

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Posted 7 months ago

“Excellent.”

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Posted 7 months ago

“Beware Garden Street Belvedere Lights may have only 3 years before serious flaking of powder coating starts and becomes visibly rusted after 4 years. This finish is supposed to be durable for up to 20 years. A one year warranty on the product is useless and certainly unreasonable. Garden Street don’t want to know.”

Helpful Report

Posted 7 months ago

“I have paid nearly £1000 for a BBQ which was going to be delivered between 1-3 working days. No delivery. Having received no communications about the delivery, I tried to contact Green St. You can’t call them so I opted for chat. I received rather rude responses telling me the delivery company had been trying to call me and had left a voicemail. This is a lie. I have had no calls/missed calls or voicemails. No idea when it will be delivered as they won’t confirm it with me. No complaints procedure other than to send an email. Terrible customer service, rude staff, no way to speak to anyone, they refuse to let you speak to a manager and no one will call you. Spend your money anywhere but Green Street. There are far better stores and much better customer service.”

Helpful Report

Posted 7 months ago

“"Out of stock" despite being "in stock" on the website but I agreed to wait, ruined by a shocking approach to customer service. Repeatedly changing the delivery date without consultation, actually on the day of delivery!”

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Posted 7 months ago

“Great product, great price and great service. Would definitely recommend.”

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Posted 7 months ago

“Brought some railings and gate to match excellent quality well made not like some of the cheap looking ones from your DIY store and all my neighbours say how lovely they look thank you garden street”

Garden Street 5 star review on 7th May 2024

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Posted 7 months ago

“Very strong, well built and delivered in pre built parts easy to assemble”

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Posted 7 months ago

“Excellent Service and delightful delivery drive.”

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Posted 7 months ago

“The bin store supplied is value for money. It is good quality and was delivered as expected, with all the correct fittings and cleasr instructions. I would buy from Garden Street again.”

Helpful Report

Posted 7 months ago

“Poor customer service, poor communications to arrange damaged garden chair.. lots of promises.. no action.”

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Posted 7 months ago

“Excellent service and prompt delivery.”

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Posted 7 months ago

“I was disappointed with the numerious instaructions that came with the product as the construction details can only be described as very poor,especially when you have been provided with surplus parts that belong to the Venus range - what do i do with them - throw them away!”

Helpful Report

Posted 7 months ago

Garden Street is rated 4.2 based on 7,283 reviews