Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,302 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,302 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 7th November 2024

398

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Better price than others on line for same named product. Delivery on time and great communication.”

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Posted 4 years ago

“Very pleased with the service I received from Garden street and you happily recommend them to others.”

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Posted 4 years ago

“What can I say? Bought a Rowlinson planter and when I started to assemble it I came to fix the lattice/box back i found that one of the main frame spars was broken. I have emailed Rowlinson and am waiting for a reply.”

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Posted 4 years ago

“Overall an easy online ordering process without fuss or problem, delivery good and no damage considering the garden arches were heavy.”

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Posted 4 years ago

“Very poor experience. My order was lost in the system for a week, then I was told one of the items was out of stock in the colour I wanted. So I changed the colour. A week later I got delivery but only for part of the order. I had to chase up where the other item was, only to be told that was also out of stock and would be available in another two weeks. I cancelled the second item. Emails were impersonal, took 1-2 days and contained misunderstandings. Totally disorganised. Would not buy from them again. Very disappointed.”

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Posted 4 years ago

“Happy with their service. Emailed when my order was to be delivered and replied quickly. Like that, especially when you order the first time.”

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Posted 4 years ago

“The product is perfect the service I am afraid not, from acceptance of the order heard nothing until the parcel was literally thrown over the rear gate of the house. Supposed to be email to state on way and delivery day/date we received nothing. No communication at all was on the verge of ringing to enquire when it would be delivered. Apart from my rant on delivery which needs sorting out I am pleased with the product”

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Posted 4 years ago

“Waited an age for the product to be shipped, I’ve contacted the company 4x within 2 months asking about my purchase, with no answer each time. I would not recommend this company and will not be buying anymore products from them. I’ve still not received my purchases upon writing this review.”

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Posted 4 years ago

“I was really unhappy with garden street. They wouldnt respond to any emails even though they had read them. Poor customer service. If your order was going to be late have the decency to let your customer know. I have a very sadly 4 year old who didnt get the birthday present he really wanted. You never had the stock in country in the first place. If you had been honest with us and managed our expectations then we might of waited but got fed up of waiting to no replys and lack commumication. Poor poor customer service.”

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Posted 4 years ago

“Ordered and paid for a garden dining set only to be told several days later via email that they had the stock numbers wrong and it wasn’t available. Very disappointed”

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Posted 4 years ago

“Generally good , but at least two of the dowels would not line up with the screws so we had to leave them out. Disappointing as it looks very nice - hope it stays secure!”

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Posted 4 years ago

“Delivered only a few days after ordering, well under the estimated timescale. Lovely seat. Very responsive to my emails.”

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Posted 4 years ago

“Prompt service even during lockdown times. Easy to use. No complaints,”

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Posted 4 years ago

“Sorry unable to rate as we still have not received our order.”

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Posted 4 years ago

“Great service, good product and easy instructions”

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Posted 4 years ago

“Can't write reviews because we have not received this item as yet?????”

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Posted 4 years ago

“Hard to do a review when item still not received after 3 weeks since ordered; originally was 10 working days. Not received any communication to say when to expect order and nothing showing when I log in to my account. Item now showing out of stock on website so no idea when to expect delivery.”

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Posted 4 years ago

“Although I knew delivery was ( going to be a while,I wasn’t given any updates of anticipated arrival until I emailed you. I am still waiting for a delivery date.”

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Posted 4 years ago

“Excellent service, very pleased with oberlisk, easy to put together. Would strongly recommend to family and friends”

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Posted 4 years ago

“Needed a replacement BBQ gazebo, knew where to get it and cheaper on line than Amazon if you go direct. Garden Street- 100% brilliant. I’ve used them before and I’ll use them again.”

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Posted 4 years ago

Garden Street is rated 4.2 based on 7,302 reviews