Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,283 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,283 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 7th November 2024

398

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was really pleased and impressed with the price of our log store, other providers were charging a much higher price. The item was delivered within estimated timescales. There was a problem with the roof where the front had snapped and another slat had snapped where a nail went in. When I called the help line they were quick and efficient in their support and a new roof was ordered after emailing in a couple of photos. We've now been able to fully assemble the store and really pleased with it. We did find there was 1 screw that we had trouble with at the bottom but this could just be down to chance of a knot in the wood.”

Helpful Report

Posted 2 years ago

“Really Good Product Relatively easy to put together, you will need a good drill with a screwdriver attachment, it is a 2 person job but it looks great”

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Posted 2 years ago

“We are very happy with the finished product however we were not happy with the condition of the item received. The floor was unacceptable (big gaps in boards and not strong enough for purpose) so we had to buy sheets of MDF to put down. The finish of the wood was also terrible. Very rough and would not have been safe to let a child play inside. A lot of sanding was needed just to make this safe. The wood also had several large holes which had to be filled. If I had time to return this and order another in time for my daughter's birthday I would have. After a lot of work and additional cost I am extremely happy with the finished product but not sure i would be able to recommend.”

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Posted 2 years ago

“I made a purchase online, the emails were quick, easy to read and accurate, the delivery was arranged quickly and made on time. I am very pleased overall.”

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Posted 2 years ago

“I ordered a bookcase which said delivery in 5 working days and it didn’t arrive. I was told I was on a priority and would get on the Wednesday. No delivery. Then told Thursday which was 8 working days. It arrived on the Thursday and was damaged so was rejected. Then told I could have a replacement by Monday or Tuesday of the next week. I ordered so I was on holiday from work and could take the delivery. If it was to turn up it would be left outside. Probably in the rain and I that’s as I said if it actually turned up. Tuesday would be 11 working days. Completely unacceptable. Company not interested at all. I’ve asked for a refund.”

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Posted 2 years ago

“Excellent product with excellent service. Very week made, sturdy, quality log store. Driver fully explained how to put together, very patient with me . Will definitely use this company again”

Garden Street 5 star review on 28th October 2022

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Posted 2 years ago

“Our log store arrived in the time scale well packed very pleased with delivery service it did not take to long to assemble the log store is well made 5x4 and a very good price”

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Posted 2 years ago

“No problems, order placement was easy, delivery made on agreed date, delivery driver pleasant and helpful, item well packaged and received in good condition. what's not to like”

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Posted 2 years ago

“We paid to have our shed assembled and it was worth every penny - I’d highly recommend! Our shed was delivered on time and assembled four hours ahead of the expected time. The advice from the manufacturer was it would take two people six hours for the assembly of the shed, but it only took two hours to assemble by their operative. He was friendly, polite and professional and would highly recommend this company. The quality of the shed once assembled met with every expectation and requirement. A big thank you to Garden Street”

Garden Street 5 star review on 23rd October 2022

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Posted 2 years ago

“The worst online shopping experience from order to delivery . Would not recommend this company to anyone !”

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Posted 2 years ago

“Well priced woodstore, delivered quickly. Easy to construct.”

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Posted 2 years ago

“Great service 5x4 log store delivery on time and price very pleased with our purchase will deal with this company again”

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Posted 2 years ago

“I was very disappointed with the service I received, I will not be buying anything from them again.”

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Posted 2 years ago

“1st class service and excellent product”

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Posted 2 years ago

“Well revived the goods and it was what I wanted!”

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Posted 2 years ago

“I bought a very reasonable priced shed and was very impressed with customer service and delivery (delivery driver was very helpful and professional) Would highly recommend and use again.”

Garden Street 5 star review on 3rd October 2022

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Posted 2 years ago

“Excellent service, so pleased we chose this swing we have spent hours sat in the garden on it and the added bonus of growing plants up the sides, would definitely recommend”

Garden Street 5 star review on 30th September 2022

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Posted 2 years ago

“Lovely items thank you.Nicely packaged too”

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Posted 2 years ago

“Started well but let down by customer service who say manufacturers have 3 days to respond to a problem which, as they do not submit a problem for 2/3 days, means a long wait but then added to that, customer services do not seem to chase a response. It took something like 3 weeks for me to receive missing parts which gave important stability to the shed and which was the last part of the structure to be attached. Fortunately good weather and sheltered position meant the bin store didn't collapse!! Hence my reason for rating”

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Posted 2 years ago

“Very happy with our shed went up very well. Albeit taking time as came in many pieces.”

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Posted 2 years ago

Garden Street is rated 4.2 based on 7,283 reviews