Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,298 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,298 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 7th November 2024

398

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with this company, my log store was of good quality , well packaged on a pallet and delivered as promised no problems at all, thankyou”

Helpful Report

Posted 2 years ago

“Great price, great communication and delivery people very helpful”

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Posted 2 years ago

“Single wooden chair very good quality but no screws to put it together you would think this would have been noticed When it was packed”

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Posted 2 years ago

“Our log store is really well made from solid treated timber and was pretty straight forward to put together, I did it on my own - we are very pleased and have already recommended Garden Street to one of our neighbours - many thanks Garden Street.”

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Posted 2 years ago

“The design of the roof was flawed as the two centre roof bars did not allow the roof to sit in the correct position.”

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Posted 2 years ago

“Thank you excellent service”

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Posted 2 years ago

“Order was received in very good time and was exactly as described. Competitive price. Very good communication from the delivery driver. I would definitely use you again.”

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Posted 2 years ago

“When ordered Item was quoted as in stock 1-5 days delivery. It did not arrive. When I contacted you the reply was will be in stock one months time. Asked for refund which did arrive promptly. Would not use you again.”

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Posted 2 years ago

“Very pleased with the service provided by Garden Street and the item purchased. Not so impressed with the delivery company they used. The delivery time on the day was put back a couple of times (at least they did advise me by text) saying "rest assured our driver will call when they are between 30-60 minutes away". They eventually turned up unannounced.”

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Posted 2 years ago

“Excellent service, everything going exactly as promised, couldn't ask for more”

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Posted 2 years ago

“Arrived on time good quality item no problems”

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Posted 2 years ago

“One of the best garden seats we have found. Thank you”

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Posted 2 years ago

“Tried to buy a keter storage box, delivery said 7 days . 3 weeks later nothing,no one replys to calls, emailed asking for refund, they just reply accounts are dealing with this. They've had my money for 1 month now and still trying to get it. Do not use this company. Terrible service.”

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Posted 2 years ago

“Issues with arbour, although I cant blame Garden Street, issue was with their supplier. Garden Street helped resolve issues.”

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Posted 2 years ago

“Product good value for money took over stated time to arrive Improvements needed on pallet they wasnst aware if had right customer as dumped on road . Had a sick husband so how was I going to get it in myself”

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Posted 2 years ago

“I was really pleased and impressed with the price of our log store, other providers were charging a much higher price. The item was delivered within estimated timescales. There was a problem with the roof where the front had snapped and another slat had snapped where a nail went in. When I called the help line they were quick and efficient in their support and a new roof was ordered after emailing in a couple of photos. We've now been able to fully assemble the store and really pleased with it. We did find there was 1 screw that we had trouble with at the bottom but this could just be down to chance of a knot in the wood.”

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Posted 2 years ago

“Really Good Product Relatively easy to put together, you will need a good drill with a screwdriver attachment, it is a 2 person job but it looks great”

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Posted 2 years ago

“We are very happy with the finished product however we were not happy with the condition of the item received. The floor was unacceptable (big gaps in boards and not strong enough for purpose) so we had to buy sheets of MDF to put down. The finish of the wood was also terrible. Very rough and would not have been safe to let a child play inside. A lot of sanding was needed just to make this safe. The wood also had several large holes which had to be filled. If I had time to return this and order another in time for my daughter's birthday I would have. After a lot of work and additional cost I am extremely happy with the finished product but not sure i would be able to recommend.”

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Posted 2 years ago

“I made a purchase online, the emails were quick, easy to read and accurate, the delivery was arranged quickly and made on time. I am very pleased overall.”

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Posted 2 years ago

“I ordered a bookcase which said delivery in 5 working days and it didn’t arrive. I was told I was on a priority and would get on the Wednesday. No delivery. Then told Thursday which was 8 working days. It arrived on the Thursday and was damaged so was rejected. Then told I could have a replacement by Monday or Tuesday of the next week. I ordered so I was on holiday from work and could take the delivery. If it was to turn up it would be left outside. Probably in the rain and I that’s as I said if it actually turned up. Tuesday would be 11 working days. Completely unacceptable. Company not interested at all. I’ve asked for a refund.”

Helpful Report

Posted 2 years ago

Garden Street is rated 4.2 based on 7,298 reviews