Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,302 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,302 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 7th November 2024

398

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality plants, quick delivery. Would definitely recommend.”

Helpful Report

Posted 4 years ago

“firstly I ordered the parasol on Saturday and was informed that it was in stock and would be dispatched Monday or Tuesday, as I purchased it especially for a function on the following Saturday, the following Saturday and no parasol, so I called the store only to be told they were busy and I could either wait until they had time to send it or get a refund, both solutions were no good for me. It finally arrived 12 days after ordering, it seems ok but for a couple of small pin holes in the cover and also no strap for for securing the cover when not opened, so the parasol flap about, so an average purchase.”

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Posted 4 years ago

“Arrived over 6 weeks late! When it did arrive it was damaged!”

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Posted 4 years ago

“Avoid this company. Waist of time. Purchased in April i been in told will be 5 days delivery. After so many emails It took 3 months until I received items.”

Helpful Report

Posted 4 years ago

“Ordered a shed with 14-28 days delivery after paying for the shed I then paid for a base ready for delivery. After 17 days I get an email saying the shed is out of stock so I’m now stuck with a base in my garden and no shed. Never order off this company”

Helpful Report

Posted 4 years ago

“Have still not delivered my garden furniture after more than two weeks. Only receive annoying email acknowledgements saying they are "looking into it" and they have not bothered to phone me once, their own phone being turns off "because of Covid". Absolutely dreadful customer service/”

Helpful Report

Posted 4 years ago

“Purchased a Seville pergola last July. Faded after only couple of weeks but thought we could live with it. Put it into storage after 2-3 months usage. Erected it again a couple of weeks ago and the colour completely disappeared in areas from grey to a streaky beige. Contacted customer services and they told me should have waterproofed it three times a year and therefore would not replace. If this had happened over a period of years I would accept it, but as it’s an outdoor product I would’ve expected it to perform better than four months total usage! They told me the waterproofing was a necessity as opposed to the written instructions which stated was a recommendation. Avoid.”

Helpful Report

Posted 4 years ago

“Zero customer service. I understand COVID has an impact, however to just be told the delivery company will contact you directly and nothing else when you are 20 working days down the line is poor.”

Helpful Report

Posted 4 years ago

“problem free transaction, product as described and delivered on time.”

Helpful Report

Posted 4 years ago

“I would not recommend this company to anyone. If you're lucky you might get sent a good quality item, but beware if not they are incapable of arranging to collect the item and refund you.”

Helpful Report

Posted 4 years ago

“Customer service is not existent. I have requested an item to be returned for the last two months and they have not done so. They do not take customer calls and just fob you off via email. I would say don't trust them at all because if there is a problem they do nothing and ignore it. I think the only way to get anywhere is to take the to small claims court 😒”

Helpful Report

Posted 4 years ago

“I fully appreciate that things are not as usual at this time, but when I ordered my items you told me they were in stock and I paid and ordered them only to be telephoned many weeks later not from Garden Street but the supplying company that they would be at least a month before they could supply the goods due to the Covid situation which I fully understood. I finally received my order yesterday. I just think that it would have been better to have better communication from Garden Street and I personally think that there is definite room for improvement with their customer service and taking payment when they did not have the items in stock”

Helpful Report

Posted 4 years ago

“I bought an items that arrived damaged in April. I have still not received my refund even a month after the item was picked up and returned. Have been told for weeks that it has been refunded with nothing in my account. Dire customer service.”

Helpful Report

Posted 4 years ago

“Avoid this company like the plague. They will take your money, then ignore you. I've never had such bad customer services”

Helpful Report

Posted 4 years ago

“Received my order on time great communication, dealt with any queries really fast, we are delighted with our order and would definitely recommend this company and will be ordering from garden street again!! So many thanks from us”

Helpful Report

Posted 4 years ago

“⚠️AVOID THIS COMPANY- IT IS EITHER A HIT OR MISS WHEN IT COMES TO THE COMPETENCE OF THIS FIRM. AVOID AND SAVE YOURSELF THE HASSLE OF CHASING ORDERS. ⚠️ I ordered 3 items (over 2 separate orders). I have only received 2 items. I am out of pocket £288 for a royalcraft LED parasol as they say it was dispatched. I have had to get PayPal involved to help me get my money back. I ordered it on the 30 May 2020.”

Helpful Report

Posted 4 years ago

“Web Order 132276 Order was received damaged. E-mailed customer services, replied that if I let them know which parts were damaged they would replace them, E-mailed reply that this was a ready assembled unit, and we need a complete replacement. Still waiting for reply 10 days after last e-mail. Not impressed.”

Helpful Report

Posted 4 years ago

“Shed ordered 16June,told it would arrive26 June by company and contacted by couriers on 24 June. Recontacted by couriers next day saying shed out of stock...even though it was yourselves who contacted me re shed in stock...Told on 1st July courriers will be in touch shortly...still waiting....Very disappointed with all the lies....Refer to email communications. I just want to know ….I don't want to have to cancel order and get refund but will have no option if this is not dealt with very soon...Its a lot of money ..”

Helpful Report

Posted 4 years ago

“Don’t order anything from garden street it will never arrive and their customer service is terrible. They will take over a week to get back to and don’t resolve any of the issues.”

Helpful Report

Posted 4 years ago

“Have contacted them by email six times regarding delivery of my Shed. A week ago they said it had been delivered, I have not received it. They said they would look into it, but still no communication, asked them to ring me, to no avail The quoted delivery time is now overdue. Would not use them again, it's been very stressful dealing with them”

Helpful Report

Posted 4 years ago

Garden Street is rated 4.2 based on 7,302 reviews