Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,326 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,326 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 9th February 2025

401

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have not yet received the item I ordered despite being told it would be ready mid-April. I had to phone the company to find out what had happened to my order. I am now told it won’t be ready until June. I am not impressed.”

Helpful Report

Posted 3 years ago

“Unfortunately we had to cancel our order of an arbour. The lady I spoke to was very polite and understanding. The money was refunded in 2 days with no trouble. I would certainly use them again.”

Helpful Report

Posted 3 years ago

“Umbrella advertised as in stock. I ordered and paid online and then got an email saying 12 weeks wait. To be fair, it did say I could have a refund but I didn't have time to try to find alternatives. I'm still waiting for it.”

Helpful Report

Posted 3 years ago

“Ordered two sheds on line. Came much more quickly than I expected. Had to contact Green Street as one plastic part had been damaged in transit. On-line support was very helpful, replaced part within a week, which was fine.”

Garden Street 5 star review on 3rd May 2021

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Posted 3 years ago

“considering the the fee and importance of Covid-19 D2 & D8 tests I amn't satisfied with the service. It is day 9 already and still haven't received my D2 results. Posted and registered D8 already. Not sure when I will get the results.”

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Posted 3 years ago

“Ordered bbq cover on line. Arrived quickly with no issues. Would recommend to anyone.”

Helpful Report

Posted 3 years ago

“Absolutely shocking organisation to deal customer service is really lacking, they make promises and don’t deliver on them, like we’ll send that but out again and surprisingly it didn’t arrive and they couldn’t give me a tracking number. They even failed to collect there item leaving me to spend time trying to book it in with the carrier. I really would stay well clear and just head to your local garden centre!”

Helpful Report

Posted 3 years ago

“The goods were advertised as in stock mid may. Then out of the blue when I contacted them the goods are going to be delivered end of August. Misleading customers is never a good practice. Avoid if possible.”

Helpful Report

Posted 3 years ago

“I received an email to write a review but still waiting for an answer re my delivery date. I haven’t received my order yet. Estimated delivery two weeks and it’s been six weeks.”

Helpful Report

Posted 3 years ago

“Quick and easy online ordering of garden bench. Took about 3 weeks to arrive so was within the expected time frame, although I had no screws or instructions included in the package. An email to Garden Street resolved this and I received a separate package a week or so later. Bench was really easy to put together once I had the screws. It feels very sturdy and solid and looks great 👍”

Helpful Report

Posted 3 years ago

“Product was exactly as described, and was delivered within the promised window. No complaints at all. Top company”

Helpful Report

Posted 3 years ago

“Paid for goods. Out of stock !”

Helpful Report

Posted 3 years ago

“Prices reasonable delivery within time estimated though communication about delivery could be better we were not told of our delivery that it was on it's way as a result we were out when it arrived so the driver phoned and luckily we were only 5 mins away”

Helpful Report

Posted 3 years ago

“Ordered my shed which didn’t show out of stock, this was end March, supposedly 10-20 dispatch. As of 2 May still no shed and apparently now won’t come until end of May! Pretty poor service if you ask me. Not even an apology from customer service or any form of compensation. Won’t use again. Can’t even review the purchase as I don’t have it to review!”

Helpful Report

Posted 3 years ago

“Very pleased with my awning arrived quicker than expected. Would use again”

Garden Street 5 star review on 2nd May 2021

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Posted 3 years ago

“Do not recommend product is disgraceful bowed badly rusty nails broken slats waste of money”

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Posted 3 years ago

“Great product”

Helpful Report

Posted 3 years ago

“The product arrived on time and no damage to the product inside. It was super easy to assemble and my wife is very pleased with her potting table.”

Helpful Report

Posted 3 years ago

“Hello Having had delivery of a modest log store to help me tidy up my garden I was left with the pallet on which it was delivered. The delivery driver wouldn’t take it, recycling centres don’t take them (assuming you can get it there in the first place) and companies that want pallets won’t come and collect just one. I complained about this to Garden Street asking them to collect it from me, and after not receiving a reply first time, I chased it up and was told it is my responsibility to dispose of packaging including pallets. So before you order anything from Garden Street I would advise you to check whether you will be left with a pallet. A not very happy customer. April 2021”

Helpful Report

Posted 3 years ago

“Shed ordered end of March with lead time 10/20 days. Not actually being delivered until wc 31/5. Plenty of apologies no compensation offered”

Helpful Report

Posted 3 years ago

Garden Street is rated 4.2 based on 7,326 reviews