Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,298 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,298 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 7th November 2024

398

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really pleased with the triple bin store and excellent customer service when a part was missing from the delivery, quickly resolved.”

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Posted 3 years ago

“The plastic vertical sheds are just the job. No problem with ordering even got the offer of similar ones that were already in stock. Arrived very prompt lovely.”

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Posted 3 years ago

“Metal garden shelving great value. Prompt delivery. Easy to build. Would recommend.”

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Posted 3 years ago

“Good quality product, good customer service, delivered on time. Would certainly (and did) use again and recommend to friends.”

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Posted 3 years ago

“DON'T BE TEMPTED TO DEAL WITH THIS COMPANY!! I ordered and paid for "In Stock" garden furniture (value almost £600) and was given an estimated delivery of between 10 & 20 working days. When nothing arrived I telephoned Garden Street and was told they would check with their couriers and ring me back later in the day. I subsequently received an email stating "We are currently looking into the delivery of your order ..." Next day I telephoned once more but was fobbed off with "the manufacturer is very busy and we are having difficulty contacting them". When I telephoned the manufacturer directly they answered my call after two rings and informed me that the products I had ordered were out of stock and had been for more than two months. So Garden Street took my money for six weeks when there was no prospect whatsover of them fulfilling my order which is at best dubious practice and at worst an offence under Section 16 of the Theft Act 1968 (obtaining a pecuniary advantage by deception). I cancelled the order and obtained a refund. I have awarded one star for refunding my money promptly.”

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Posted 3 years ago

“Excellent communications. Delivered before the forecast date. Recommended. Very pleased with Kettler product, well made and packaged for transit.”

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Posted 3 years ago

“Good quality”

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Posted 3 years ago

“Good service from start to finish”

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Posted 3 years ago

“I had 2 of your metal bench they both had marks on them not good l had sent photos”

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Posted 3 years ago

“Delivered within timescale specified when ordering, despite the difficulties of a Pandemic.”

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Posted 3 years ago

“This company is a joke. Delivery times are made up and they are not quick to solve any problems. I ordered a shed as the time quoted was quicker than other companies and to date I have not received it. It’s now 2 weeks later than the estimate of 4 weeks and could take a further 2 weeks. I would not order again as totally unreliable. I am looking to seek my money back.”

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Posted 3 years ago

“Excellent product, delivery slightly slow but a good service”

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Posted 3 years ago

“So far so good when l get my wheel bin storage Next week tell you more”

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Posted 3 years ago

“Excellent service , product delivered on time . From start to finish fabulous service”

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Posted 3 years ago

“Good price, on time delivery. Will use again!”

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Posted 3 years ago

“Purchased a chimnea / hacienda cover from Garden Streeet. It was an unusual size so not readily available on other sites. Delivery was quick. Quality excellent, a substantial fabric. Very happy with purchase.”

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Posted 3 years ago

“Bought a shed off Garden Street. the delivery driver was very polite. I did have part of my shed missing. but called the number on the text message I had and they were very helpful. The missing package was then delivered the next day. In all happy with how polite people were and hiow quick they resolved my missing package.”

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Posted 3 years ago

“I ordered some turf from Garden Street, it was delivered faster than I expected and I stored it for a couple of days before laying it, I laid it over the next couple of days and it's looking great at the moment. I would recommend this company and definitely use them again. Excellent service.”

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Posted 3 years ago

“36A bottesford road dn163he cannot write a review until i receive it”

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Posted 3 years ago

“Good service the roses are planted, now need to wait”

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Posted 3 years ago

Garden Street is rated 4.2 based on 7,298 reviews