Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,323 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,323 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 9th February 2025

401

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer Service - zero stars. Ordered an item 21st May. Told that item dispatched 22nd May and would arrive 25th May. It is now 30th May and no item has been delivered. No communication whatsoever from Gardenstreet to explain why the item was not delivered. It is proving impossible to communicate with the company. My current thought is lies, deception and scam. I am now having to battle to get a refund - time and stress. Not sure how companies get away with such a shoddy service.”

Helpful Report

Posted 8 months ago

“Item should be delivered tomorrow but no communications via phone or email, no one ever answers a phone or returns queries. I’m not at all happy and must try to cancel the gazebo I ordered !”

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Posted 8 months ago

“Terrible service two weeks ago made an order and still am waiting for it not good enough”

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Posted 8 months ago

“Excellent quality furniture and reasonably priced. There was a slight confusion with the delivery (3rd party issue) but resolved by Garden Street, the customer service was excellent.”

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Posted 8 months ago

“Very unhappy, purchased an item with you 10 days ago with a 3-7 day delivery promise, not delivered, called to find out what's happening, told I would have an email back with an answer today, nothing back by eop. This is a gift for the 30th May so now this will not arrive in time despite ordering in plenty of time and no clue as to when it will arrive. I would like a refund please. Order No 228891”

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Posted 8 months ago

“Nice easy site prices are good and quick delivery.”

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Posted 8 months ago

“Couple of minor hiccups that were sorted efficiently. Helpful staff and great delivery service. I'm very happy and will shop with you again”

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Posted 8 months ago

“All good with garden street”

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Posted 8 months ago

“Can’t fault the service, good product, reasonably priced, delivered when they said it would. Good communication from them, website was easy to use. Thank you for making it an easy process.”

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Posted 8 months ago

“Great service, great product and great price!”

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Posted 8 months ago

“Good service. Part of order was missing but eventually the item was safely delivered.”

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Posted 8 months ago

“Very impressed,bought my garden furniture at a very competitive price and the delivery was very quick”

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Posted 8 months ago

“Product as described keenly priced and fast delivery very pleased”

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Posted 8 months ago

“When placing my order, I was informed that I would get the product in two weeks, but the dispatch is 10 days later than originally stated. The customer services only offered to cancel the order or contact the sales email. Poor service, poor communications, and not helpful considering I had planned this to arrive in time for the landscape company to put up while working on the garden. Not even a care, that I will not be able to do this, after having two major knee surgeries.”

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Posted 8 months ago

“Easy ordering, great customer service and outdoor table and chairs reached Scotland within delivery estimate. Delivery company were excellent. DBfreelance called before they arrived, were very helpful when goods delivered, and called to ensure I was happy with the goods day after, exceptional service. All in all a very positive experience… thank you.”

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Posted 9 months ago

“Ordered a 3 door wheelie bin, that said easy to assemble. It came in bits! Took us hours to put together, instructions were small and hard to read with accuracy (meaning lots of redos. Even the local handy man turned it down due to time it would take vs cost to us. Now it’s set up, it’s not perfectly aligned and already snapping in parts / damp despite noted protection. Garden street were not helpful, only allowed to return if perfectly repackaged and refusal of discount for time compensation”

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Posted 9 months ago

“Amazing service and the product which was a glass desk…… absolutely stunning Definitely will be buying from this store again and again”

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Posted 9 months ago

“All great. Service from the team was very good and kept informed of order and delivery. Good price. 4 Seasons Garden Room was easy to put up once the patio had been laid. Needs a flat surface to construct it. We pre-painted before assembly with an oil based preservative so everything could be treated easily. Really pleased with the way it looks and even made some window shutters from the pallet wood. Great.”

Garden Street 5 star review on 21st May 2024

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Posted 9 months ago

“Kept me informed of any problems. The items came well on time and well presented. An email from me was answered promptly.”

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Posted 9 months ago

“Arrived as described delivered and put in situ for me many 😊”

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Posted 9 months ago

Garden Street is rated 4.2 based on 7,323 reviews