Gardening Naturally Reviews

Name: Gardening Naturally
Address: Unit 27 Blackworth Industrial Estate, Highworth
Rating: 4.84

4.8 Rating 17,137 Reviews

97 %

of reviewers recommend Gardening Naturally

4.8

Based on 17,137 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Gardening Naturally:

Gardening Naturally is a family run business which specialises in a range of natural and organic gardening products.

Visit Website

Phone:

01285760505

Email:

sales@gardening-naturally.com

Location:

Unit 27 Blackworth Industrial Estate
Highworth
SN6 7NA

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Gardening Naturally 5 star review on 28th March 2025

410

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Netting dimensions were scant, order more than you think you need, also wasted a lot because it had to have large overlaps to cover manufacturing defects”

Helpful Report

Posted 4 years ago

“The frame and netting was delivered to the wrong location due to the incorrect address on the labels. The delay this caused allowed four rows of 80 superb brassica plants to be stripped completely by birds. I was gutted”

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Posted 4 years ago

“Only reviewing as request to review has come before the goods have. Delivery advised as 4-7 days at time of shipment advice which was 8 days ago. Not much more to add except pls ensure goods have arrived before you request review. Richard Pearce”

Helpful Report

Posted 4 years ago

Hi, I'm very sorry to hear your order hasn't arrived. You placed the order on the 12th and it was shipped on the 14th with royal mail on a 48 hour service. Due to the current situation from Covid 19 we are seeing some delays on orders taking up to 10 days to arrive once posted. Should you not have your order over the next few days please let us know and we will get this resent for you. Apologies for any inconvenience. Kind regards

Posted 4 years ago

“Service was quick and products were as described. HOWEVER we ordered a length of 10 meters of fleece and the piece we received was only 9 meters in length. DISAPPOINTING”

Helpful Report

Posted 4 years ago

Hi, I'm sorry to hear this. We are of course happy to resend the order for you and I have contacted you directly to get this resolved. Apologies for any inconvenience. Kind regards

Posted 4 years ago

“Still awaiting delivery!”

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Posted 4 years ago

Hi, I'm very sorry to hear your order hasn't arrived. This was dispatched on the 19th so should have arrived by now however we are noticing quite a few delays due to the current covid 19 situation. If your order still hasn't arrived by tomorrow evening please let us know and we will arrange for the order to be resent or refunded. Please e-mail us directly to sales@gardening-naturally.com. Kind regards

Posted 4 years ago

“Due to a poor image of the product on Facebook the items ordered where unsuitable. Invoice also stated a cataloue was enclosed, it was not.”

Helpful Report

Posted 4 years ago

Hi, I'm sorry to hear aren't happy with your order. Your order came through our website, can you confirm what issue you a referring to on facebook so we can get this looked into. I'm sorry the catalogue was missed out from your order. If you would still like one please let us know and we will get this sent out straight away. Kind regardsd

Posted 4 years ago

“I'm disappointed with the Flexible Green Hoop Tunnel Kit I have received mainly because the polythene is very thin and their clips are so tight and so difficult to get in and out that they are making holes on the polythene straight away. So basically I'm left with no option than removing the entire thing (4 hoops and cover) in one go because if I need to put the plastic tunnel on and off I'll be left with nothing soon. Very disappointed!”

Helpful Report

Posted 4 years ago

Hi, I'm very sorry to hear this. The polythene is one of those covers where it can be damaged by the clips if moved on and off. Would you like us to send you an alternative cover if you aren't happy with the polythene? Alternatively we can send you some of our crop cover clips and steel pegs which will allow you to secure the polythene cover to the ground without causing damage to the polythene. We would be happy to send you a new polythene cover as well should you like us to. Kind regards

Posted 4 years ago

“I needed more clips for my carrot netting, the reason being they’re not well-designed and my existing ones had pinged off in the wind and been lost or chewed by the mower. £2.60 for another 20 seemed reasonable but the P&P at £4.98 was ridiculous for something which could be posted through my letterbox. I like a lot of Gardening Naturally’s products but this has put me off somewhat.”

Helpful Report

Posted 5 years ago

Hi, I'm very sorry to hear this. We are actually in the process of changing the clips on our carrot fence kits because they can on occasions come off in the wind. We are also in the process of amending our shipping costs so for smaller items like these we will charge a lower shipping cost. We will be more than happy to send some replacement clips out free of charge if you give us a call or drop us an e-mail with your full name and address. Apologies for any inconvenience caused. Kind regards

Posted 5 years ago

“Products all fine and no complaints on that front. I needed them before I went away and ordered in plenty of time. DHL were utterly abysmal took our parcel back to the office three days on the trot, put back on last each time! Received eventually a week after placing the order. When I was away on Holiday.”

Helpful Report

Posted 5 years ago

Hello, i'm really sorry to hear this. We will take this up with our account manager at DHL to try prevent this from happening in the future. Kind regards

Posted 5 years ago

“Package arrived burst / taped and re-taped. Agent wanted to send back but needed it, so kept it as did not want to wait for replacement as would not know when it would come.”

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Posted 5 years ago

“The inner package had a big hole, the outer package had a smaller hole, I have lost quarter of the content.”

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Posted 5 years ago

I'm sorry to hear you item was received damaged. if you give us a call we can arrange either a replacement or partial refund for the item.

Posted 5 years ago

“Delivery charge was almost twice the actual cost of postage. The box arrived smashed and the contents loose in the soft envelope used to post. Disappointing as it’s to go with a present.”

Helpful Report

Posted 5 years ago

I'm sorry to hear you are unhappy with the cost of postage for this item. We charge a set amount across our products not a different postage charge per item. The postage cost is higher than what we charged to the end user so apologies if you feel this was too high.

Posted 5 years ago

“Ordered fleece for my greenhouse. Came in two sections - far too unwieldy to manage even in my 6x4ft greenhouse. Better to have it in sections (lengths) which can be overlapped with retaining clips. Ah, the retaining clips that come with the package. They slot into glazing bar channels and, when twisted, are supposed to lock into place. I assume the channels in my B&Q greenhouse are pretty standard, but these clips remained loose, even when twisted. So as I was putting up the fleece, they kept falling out. Be interesting to see if they remain in place when greenhouse is rattled by high wind. With more time, I would have started again, securing the clips with a bit of Plasticene or superglue. As it is, I ended up with a bit of a Heath Robinson affair, using Gaffer tape, a staple gun and some miniature clothes pegs to keep it all intact.”

Helpful Report

Posted 6 years ago

“The goods are as expected but delivery did not arrive at the time notified. After complaining goods still missed the new time slot and arrived without notice later that day.”

Helpful Report

Posted 6 years ago

Hi, I'm very sorry to hear our courier had issues with delivering your order in the recommended time slot. Although they do usually meet the hour time slot provided, this can sometimes be delayed due to various reasons so apologies for any inconvenience caused. Do let us know if you require any further assistance. Kind regards

Posted 6 years ago

“First time I've used them and not happy with the result. Ian Bell.”

Helpful Report

Posted 6 years ago

Hi, I'm very sorry to hear you are not happy with your purchase. We do have a "How to Use" section on our website for this product which should give you all the information that you need on how to apply the product. Can you please confirm if we are missing anything from this so we can ensure it's added for any future customers. We are of course more than happy to send you a prepaid returns label should you wish to return the product. Do let us know if you require any further assistance. Kind regards

Posted 6 years ago

“On line orders cannot be placed using Firefox. The system only works with MS Edge.”

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Posted 6 years ago

“I ordered long-life garden Nematodes for Vine Weevil. They were dispatched on the 17th July and as they were long-life and as it was 30 degrees outside I didn't look at them for several days, by which time their expiry date of 24th July had passed by four days. I felt that an opportunity had been taken to off-load short date stock at full price and am unimpressed with that. Unlikely to order here again.”

Helpful Report

Posted 6 years ago

“Delivery 6 workingdays not to promise or courier promise”

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Posted 6 years ago

“A part of the pop up poly cage was missing on arrival and as yet have not received the missing part so unable to use.”

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Posted 6 years ago

“2-metre width of netting (20m) is adequate, but the 6 metres of 3-metre width is poor as it was cut from a 6-metre wide roll: I needed 6 metres from a 3-metre roll. For my purpose, I expected reinforced edges on the length, not the width. Consequently, what should have been a simple 'lift on-lift off' drape covering is now more complex. The GN website's product description is misleading.”

Helpful Report

Posted 6 years ago

Gardening Naturally is rated 4.8 based on 17,137 reviews