“I have been very impressed with Garden Box. Their pricing was attractive backed up by very responsive service. The shipping company confused emails with another customer - Steve promptly called and sorted that and the product itself was missing some bits. I got a call back within an hour of emailing, again by Steve. Obviously this is down to the manufacturer, but I have no doubt it will be resolved. None of these matters were the responsibility of GardenBox and we dont live in a perfect world so mistakes do happen. Key for me is always how retailers respond and sort them. GardenBox has been first rate, concerned that mishaps happened but were absolutely on it to resolve. Very reassuring and wouldnt hesitate to recommend.”
“Very pleased with the pre purchase support I received as I wanted to make sure I was ordering the right product for my Kamado Joe. Also very pleased with the quality of the product itself. I will use Garden Box again for Kamado accessories in future.”
“Very easy to do business with and very responsive once I'd ordered the BBQ. I had a couple of questions during the ordering process and they were so quick to come back to me and also delivery was really prompt.”
“Fantastic service from start to end - ordered a product on the website which was nil-stocked. Spoke with the the team on the phone and they sorted me out with an alternative item at no extra cost to me. It was really nice to speak with people that can make decisions to solve customer service issues, than some big corporate call-centre that can’t be reasonable. Would definitely shop with Garden Box again!!!!”
“Ordered an expensive BBQ online with Garden Box, only to find out there was an issue with it being dispatched. Once I made them aware things soon got sorted. I have to say the quality of the product is outstanding and well worth the wait.
I'm still waiting on the pizza stone, but I have been promised it will arrive soon.
I would certainly recommend Garden Box, amazing value for money.”
“Steve and the team at Garden Box were recommended to me by a friend as the place to go for Kamado Joe's.
I'm very pleased I followed up with that recommendation. Garden Box were fantastic, very informative, friendly, professional and polite. No pressure to buy and very competitive.
I'm now a very happy KJ owner and wouldn't hesitate to recommending Garden Box to anyone considering to go Kamado Joe!!”
“Wouldn't hesitate to order from Garden Box again. From placing my order to delivery they keep you updated, any queries they come straight back to you. Very helpful and highly recommend.”
“This is a genuine review from my recent purchase with gardenbox.
I'm very glad I chose this company for my purchase as several other had listed the same item for similar prices however the service and advice I received was above and beyond the usual online retailers.
I purchased a napoleon freestyle 365 grill. The product is fantastic and I'm very pleased with it, well worth the extra money and I highly reccomend it to anyone on the fence about buying one. The gus at gardenbox ensure I chose the right product to suit my use and informed me about all the finer details and options with the grill. The aftercare was also excellent and they had me up and running within one phone call.
5 stars well deserved 👏 🙌 ✨️”
“Ordered on the Wednesday, which was a bbq cover that was in stock. It got to the following Wednesday before I had to email them asking for an update. Only after that email did I receive a dispatch notice. In total 8 days to be delivered. It’s poor.”
“Classic 2 Kamado Joe is a birthday present from my wife. My son and I assembled it very easily so it’s all ready to go. Excellent service and advice from Garden Box. Very good service from the carrier. Bought and received within 24 hours - hugely impressed.”
“Purchased a Gozney Roccbox and cover from GardenBox. Brilliant pizza oven and Rick very helpful in offering advice on using the oven. Would happily recommend.”
“I contacted them via email and received a call back to confirm within the hour - the process was quick, easy and they price matched! Couldn't be happier with their service.”
