Garden Chic Reviews

Name: Garden Chic
Address: Newark Beacon, Beacon Hill Office Park, Nottinghamshire, Newark Beacon, Beacon Hill Office Park, Nottinghamshire, Nottinghamshire
Rating: 4.09

4.1 Rating 578 Reviews

77 %

of reviewers recommend Garden Chic

4.1

Based on 578 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

1636 653016

Email:

info@gudrum.com

Location:

Newark Beacon, Beacon Hill Office Park, Nottinghamshire,
Newark Beacon, Beacon Hill Office Park, Nottinghamshire
Nottinghamshire
NG24 2TN

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Garden Chic 5 star review on 9th December 2024

Marion

Garden Chic 5 star review on 31st January 2023

Pawel D

Garden Chic 5 star review on 19th October 2022

Nick C

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the sizes on the website were miss leading have contacted the supplier to no satisfaction also the wood was damaged in certain areas”

Helpful Report

Posted 6 years ago

Dear James Thank you for your message regarding the Grange Bramblecombe Pergola. I am sorry that you feel that the dimensions are in-accurate or mis-leading - we display as follows: Grange Bramblecombe Pergola Dimensions: • Internal Diameter: 2.7m • Outer Diameter: 3.6m • Distance Between Each Post: 1.94m • Overhang (Rafters): 40cm • Height: 2.1m - 2.7m depending on the anchoring method used • Post Size: 95mm x 95mm • H 279.8 x W 363.4 x D 363.4 We would be very grateful for any suggestions that you may have how we could display this information in a better way. Please would you be kind enough to contact us through the e-mail channel.

Posted 6 years ago

“I ordered an arbour which was said to be in stock and normally despatched in 24 hours. 3 weeks later I still do not have a delivery date although the order details now say it has been despatched. I was misled as I would not have ordered the item if I was told I would have to wait over 3 weeks for delivery.”

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Posted 6 years ago

“I love my new maze rattan garden furniture it is simply beautiful quality. The customer service staff were really helpful on the phone and the item was delivered within the stated 7 day lead time. Will use again”

Helpful Report

Posted 6 years ago

“It is a good size storage for bike. Very good customer service from order to finish. I rang to ask for spare nuts for the hydraulic arms which were missing and I received them the next morning. Very impressed and could not thank the team enough. The only thing I want to mention is: according to the instruction that came with the goods, an electric drill is needed for the assembly. But I only have a hammer drill. So, I rang to ask if I can use the hammer drill instead and was told to follow the instruction strictly. So, I went to buy an electric drill but after charging it up I found it did not come with any attachment needed. So, I decided to use the hammer drill instead and it worked.”

Helpful Report

Posted 6 years ago

“Very helpful and efficient service, especially when there were problems with the delivery of the items we ordered. Garden Chic sorted everything out for us.”

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Posted 6 years ago

“Was very pleased with my garden picnic table. Good quality, sturdy, straightforward to put together and it looks lovely.”

Helpful Report

Posted 6 years ago

“Great service, easy to order, Gazebo received in excellent packaging on a day agreed. No issues”

Helpful Report

Posted 6 years ago

“Decent quality for the money. Bought 10x3 shed to fit in a specific space. Sturdy when built but definitely need two people too build. Some panels a bit warped but can straighten out with a bit of extra bracing.”

Helpful Report

Posted 6 years ago

“Product as described and no quality issues.”

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Posted 6 years ago

“Great communication, quick service, things happened when they said they would!”

Helpful Report

Posted 6 years ago

“Garden Chic were obliging and friendly and put themselves out enormously when I queried something and actually created a hassle for them. I panicked when I hadn't heard direct from them after a couple of weeks but as soon as I queried this they chased the supplier (who in fact should have contacted me) then the items then arrived within two days. There was then an issue with colour of the items (my mistake) which they bent over backwards to help out with, always keeping me in the loop. I would recommend.”

Helpful Report

Posted 6 years ago

“My order came on time , loved the trellis.”

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Posted 6 years ago

“Good product, prompt customer service. A bit of confusion over delivery with different information coming from Garden Chic and the actual supplier. The product turned up on time though in the end.”

Helpful Report

Posted 6 years ago

“Longer to wait to be delivered but delivery driver very helpfull. Very pleased with greenhouse & automatic widow openers. Looks really good, We love IT!”

Helpful Report

Posted 6 years ago

“Ordered a garden furniture set in April with 5-7 days delivery and still waiting two months later! After hearing nothing for ages we find out they are awaiting a shipment which has been delayed AGAIN. Poor customer service for a large 1.4k purchase. After much complaining they said once it’s been delivered they might be able to knock £30 off if we phone them!! We are worried this company doesn’t even exist. Avoid at all cost!”

Helpful Report

Posted 6 years ago

Dear Customer Thank you for your kind comment. We are very aware of your order and have apologised to you in person. As you know we are communicating every week with an update on progress. As soon as we became aware of the potential delay we did make you aware of this an gave you the opportunity to cancel and have a full refund. Up until now you have kindly chosen to continue with the order which we are happy so to do however the offer is always there, as it has been from a few days after your order was placed - we are very happy to cancel and refund your payment if you no longer wish to wait. Thanks Garden Chic

Posted 6 years ago

“Highly delighted with item and service, bought with confidence and will do again..”

Helpful Report

Posted 6 years ago

“Best price on the product I wanted, delivered promptly and good communication. Thanks”

Helpful Report

Posted 6 years ago

“Should have taken more notice of the reviews!!!!! AWFUL taken my £500, i had to chase them 4 days later for a delivery date.... to be told that they were now out of stock until next year! really poor service, now waiting for my refund before buying from somewhere else find yourself a proper supplier i intend to, wouldn't be surprised if they got rid of their ratings page!!!!! when you only get 60% happy ..... there must be a problem”

Helpful Report

Posted 6 years ago

Hi Karl Thank you for your review. You very kindly ordered a product which showed on the product page an anticipated delivery schedule of 14 days. As you mention, you kindly contacted us after 4 days to chase delivery. We then pointed out the schedule however you decided to cancel the order. This is absolutely fine and you are well within your rights to do so. We are trying to track the refund but cannot see any delay from the point where you requested that refund. We would like to thank you for your feedback. We consider the 14 day leadtime to be rather excessive however the item is sourced direct from a supplier and that is simply the service that they offer. Thanks again Garden Chic

Posted 6 years ago

“Have not received my order. Took a day off work and waited in ALL day....no delivery. Rubbish firm do not use.”

Helpful Report

Posted 6 years ago

Dear Hilary, Thank you for the review, all our delivery times are estimates, we would never advise for customers to take time off work to take a delivery but the delivery companies are usually happy to leave items in a safe place to avoid days off work being necessary

Posted 6 years ago

“Ordered the chimenea - Paid for it - Chiminea delivered in a few days ( Extremely well packaged ) - Lots of emails from supplier & courier - PERFECT - Unpacked it , laid it all out , took my time assembling it , which isn,t as daunting as it appears - Went like clockwork & looks great _ FAULTLESS TRANSACTION”

Helpful Report

Posted 6 years ago

Garden Chic is rated 4.1 based on 578 reviews