Garden Chic Reviews

Name: Garden Chic
Address: Newark Beacon, Beacon Hill Office Park, Nottinghamshire, Newark Beacon, Beacon Hill Office Park, Nottinghamshire, Nottinghamshire
Rating: 4.09

4.1 Rating 569 Reviews

77 %

of reviewers recommend Garden Chic

4.1

Based on 569 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

1636 653016

Email:

info@gudrum.com

Location:

Newark Beacon, Beacon Hill Office Park, Nottinghamshire,
Newark Beacon, Beacon Hill Office Park, Nottinghamshire
Nottinghamshire
NG24 2TN

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Garden Chic 5 star review on 31st January 2023

Pawel D

Garden Chic 5 star review on 19th October 2022

Nick C

Anonymous

Anonymous // 01/01/2019

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“Sadly I would avoid this company. Communication is very poor and they appear to just act as sellers for manufacturers, so they take no responsibility for issues. Only have a part of my ordered item and they can’t tell me when or if the rest will be coming anytime soon! Frustrating”

Helpful Report

Posted 1 year ago

“I ordered 2 sun loungers on 10/06/23. It’s now 21/06/23 and still not received my order. Contacted garden chic and they don’t know why it hasn’t been delivered.”

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Posted 1 year ago

Hi Allison, We are sorry that your order took longer than expected. Sales have been very strong and we have been working very hard to stay on top of things. Our email has had an auto responder on for a couple of weeks asking customers to allow 3-5 working days for a response. You contacted us and asked us for an update on your order, we asked for you to confirm your order details so that we could look into it for you. You sent them through at approx 1pm & then left this review the following morning before we had chance to respond back. Your items were in transit at the time & were delivered the day folowing the review. We hope that they give you many years good service. Best Regards GardenChic

Posted 1 year ago

“Ordered my summer house and they said it would take 4 weeks and it did. I spoke to 2 lads who were very pleasant and helpful in customer services. Delivery driver was great too. Couldn't fault them at all.”

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Posted 1 year ago

Brilliant - we are really happy you are pleased. Thanks for taking the time out to leave us a review - it is sincerely appreciated.

Posted 1 year ago

“I have been searching for a while now for a good quality rattan set and found one on Garden Chic that was a lot cheaper than everywhere else. Took the plunge and ordered it but was a bit worried. Rowlinson 8 seater set arrived as promised and it’s perfect! I love it and have had so many compliments. At least £200 cheaper than everywhere else and Garden Chic kept me up to date throughout. Highly recommend”

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Posted 1 year ago

Hi Christine, Thank you for taking the time to leave such a positive review of our service and garden furniture set you ordered. We hope you have a great summer to come! Thanks Garden Chic

Posted 1 year ago

“I purchased a Banana Cantilever and base on 28/04/23. Stated 3 to 7 days, on 7/05/23 I contacted customer service with regards to my order, I received email back on 9/05/23; stating it was in warehouse ready to be uplifted. And would be delivered together. I received the base on 11/05/23, with no Banana Cantilever, contacted customer service again to inform them. Received a email on 15/05/23 to inform me that, it had left warehouse.that they would investigate and get back to me. They got back to me apologising stating, that they only had green left I informed them to give me a full refund for order, Eventually on the 19/05/23 I got refund for Banana Cantilever, I contacted them again, explaining I wonted full refund and to uplift the base. After a few more emails The base was finally uplifted on 2/06/23, I am still waiting for refund To say I am a little annoyed is an understatement, hence the reason for this email. So my question is ? advertising products for a great price, but is unable to fulfil, the goods or delivery is not given your Company a good reputation I never do reviews, but feel I need to let other customers know my experience. Hope it helps”

Helpful Report

Posted 1 year ago

“Ordered a garden furniture set. They originally sent the wrong cushions which I understand can happen. Contacted them promptly and they arranged collection quickly and agreed to post out the right cushions once they received the wrong ones. It took a further 2 weeks to post out the right cushions, eventually was sent on the 30th of this month and it is now the 5th and the overnight DX courier they use, still haven’t delivered them.”

Helpful Report

Posted 1 year ago

“I bought a wooden hammock stand that, when delivered, was an utter disgrace. It had was clearly a second that had been poorly patched up to sell. I contacted customer service and it was explained that it was direct from supplier (drop shipped). Garden Chic (Gudrun) did apologise and asked for pics which I sent and to their merit, a replacement item was sent out within 48 hours. The replacement was the product that I'd originally hoped for. It could be that one bad one slipped through the net, although the poor effort to patch it up and repack by the supplier says otherwise. However, the customer service and speed of dealing with the matter by Garden Chic was very good indeed.”

Helpful Report

Posted 1 year ago

Brilliant - we are really happy you are pleased. Glad everything was resolved to your satisfaction. Thanks for taking the time out to leave us a review - it is sincerely appreciated.

Posted 1 year ago

“First told item was in stock. Then 5 week lead time. Then Booked for 7 weeks for delivery. the cancelled the day before and re booked at their next available slot in 7 weeks. 14 week wait for”

Helpful Report

Posted 1 year ago

Good afternoon, Thank you for your message. Please could you confirm if you have contacted us via email or phone regarding the issues with the delivery date, or have you been communicating with the manufacturer? If not us, please do contact us either via info@gudrum.com or our number is 01636 858290. We can certainly look into this for you once we have these details. Kind Reards, Garden Chic

Posted 1 year ago

“I ordered a gaming chair and received a mini greenhouse. It took a month and many emails to get this resolved, all the time my payment was held hostage - absolutely no sense of urgency. Very disappointing as this was a gift for my grandson.”

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Posted 1 year ago

“This is such a good company to deal with. Easy to get in touch with and everyone seems so friendly. Just wish it was local to me.”

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Posted 1 year ago

“I’m sure happy with my new garden furniture, I wasn’t sure it was going to be such good quality but it bargain for the price/”

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Posted 1 year ago

“Bought the outsunny metal storage shed advertised as 8 x 6 once I started putting it up it was actually a 6 x 4 with a lot of holes out of place so lots of predrilling necessary and really poor quality flimsy material”

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Posted 1 year ago

“I bought 3 forest garden planters 1.8m When they arrived they look NOTHING like the photo. I had to spend eight hours sanding them to get them looking anything like the photo. I have never seen rougher cut wood! Please be aware if you buy these they would probably suit an allotment not a patio!”

Helpful Report

Posted 1 year ago

Hello Thank you for your message, I am sorry to hear that the planters arrived looking different to the photos. However, I cannot see that you had reported an issue to us our side, if you had, we could have looked into this for you with Forest Garden to get the issue resolved. If you wish to contact us, please do send an email to info@gudrum.com. Kind Regards, Garden Chic

Posted 1 year ago

“Great product and quick delivery with a date that I was able to select myself. Excellent customer service throughout. My only issue with the product itself is that the doors were way too big and had to be planed down quite substantially.”

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Posted 1 year ago

“Sell you item, take your money then a week later contact you for nearly £100 extra for delivery, all details was entered during checkout process,”

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Posted 1 year ago

Good afternoon, We are sorry to hear there is an additional shipping fee for your order, there can sometimes be delivery charges with some suppliers based on the location, we understand this can be frustrating as it did not show when you added the item to the basket however, we have been advised this is what the courier would charge. We want to work with you to get this resolved but we were only given 10 minutes from receiving your email to the review being posted. Kind Regards, Garden Chic

Posted 1 year ago

“I ordered a shed and arbour. I haven't erected them yet but everything is there and it all looks good quality. Deliver was excellent, the delivery man was very helpful.”

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Posted 1 year ago

“Delighted with my Antoinette swingseat. Very solid and well made. Delivery guy great - although I did not recognise the company's name and dismissed their email as spam. Suggest you advise customers who will deliver. Just need some good weather now..”

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Posted 1 year ago

“Good comms, good price and delivery as promised. Thanks!”

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Posted 1 year ago

“Great customer service with fast response”

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Posted 1 year ago

“Well constructed. Easy to assemble. Reasonably priced. Sturdy. Delivered on time. Very pleased! Thank you!”

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Posted 1 year ago

Garden Chic is rated 4.1 based on 569 reviews