Garden Chic Reviews

Name: Garden Chic
Address: Newark Beacon, Beacon Hill Office Park, Nottinghamshire, Newark Beacon, Beacon Hill Office Park, Nottinghamshire, Nottinghamshire
Rating: 4.09

4.1 Rating 578 Reviews

77 %

of reviewers recommend Garden Chic

4.1

Based on 578 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

1636 653016

Email:

info@gudrum.com

Location:

Newark Beacon, Beacon Hill Office Park, Nottinghamshire,
Newark Beacon, Beacon Hill Office Park, Nottinghamshire
Nottinghamshire
NG24 2TN

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Garden Chic 5 star review on 9th December 2024

Marion

Garden Chic 5 star review on 31st January 2023

Pawel D

Garden Chic 5 star review on 19th October 2022

Nick C

Anonymous

Anonymous // 01/01/2019

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“BBQ arrived well packaged and quickly. Some of the panels needed straightening our but as they are quite thin it was simple enough. Pleased with the look and having 2 adjustable height cooking trays is excellent.”

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Posted 5 years ago

“Product arrived in due course but had to wait quite a while for she’d to be delivered. Be aware it only gets dropped kerbside.”

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Posted 5 years ago

“Customer service very poor, summerhouse was not indicative of the images shown on the website. Several issues experienced including missing parts, damaged parts and overall quality very poor”

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Posted 5 years ago

“Goods were faulty. I needed to make many phone calls to get a refund for the return of my goods. However the people who responded to my calls were very pleasant, cheerful and helpful.”

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Posted 5 years ago

“Used 2 times now for fencing and a gate both spot on.”

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Posted 5 years ago

“Delivered as planned but would be good to have update ahead of drop off”

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Posted 5 years ago

“Great service will be using again”

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Posted 5 years ago

“Poor handling of item complaint.”

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Posted 5 years ago

“Superb fences, strong and chic”

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Posted 5 years ago

“Garden chic took my order and my money. Then promptly emailed me to say they had run out of stock and I would be refunded. It was about 3 weeks later I realised I still hadn’t been refunded and called them. They then looked and saw that they hadn’t and refunded after that. So if i hadn’t called them I wouldn’t have my money. Wouldn’t use them again.”

Helpful Report

Posted 5 years ago

Hi Nicole Thank you for your review. We had actually back ordered your fence panels for delivery on the next batch of stock. This would have meant that your delivery was about 3 weeks late. Unfortunately we didn't have a record that you wished to cancel. A flood of orders over one evening meant that we sold a large amount of stock in a short period and unexpectedly ran out of stock. Our sincere apologie4s for the inconvenience and misunderstanding. Our apologies for the inconvenience.

Posted 5 years ago

“Very good product - pleased at quality and appearance. The onlt negative was that some of the pre formed fitting cut outs were not true so needed work to get to fit together.”

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Posted 5 years ago

“good customer service, prompt delivery, very nice panels....happy so far...”

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Posted 5 years ago

“The barbecue arrived with a damaged part. Emails requesting a replacement were ignored. Still haven’t heard.”

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Posted 5 years ago

Please would you contact us as we don't appear to have any messages regarding missing parts. As your review is anonymous we are not able to trace

Posted 5 years ago

“Poor delivery information Basic - poor product quality”

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Posted 5 years ago

“Excellent service and quality.”

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Posted 5 years ago

“It would have been Very good if it had some corner supports. I made some up Myself & fitted. It has made a big difference. Long ones for the square corners & short ones for the curve.”

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Posted 5 years ago

“My hit and miss screens arrived on time & undamaged. Delivery drivers helpful & put them where I requested. Much heavier and more substantial than I thought they’d be ( which is good). Installed easily and now I don’t have to look at my neighbours in their hot tub, what’s not to like? I’ll be ordering more in the spring to do the other side. Cheers.”

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Posted 5 years ago

“I love the final result- especially after painting! The wood in few areas splits when attaching the screws but not affecting the look. I also have used extra screws for the seating itself, for extra reinforcement.”

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Posted 5 years ago

“Delivery was timely, but delivery person wouldn't bring the crate over the threshold. Had to be left outside the front door. until I could get someone to take it apart piece by piece and take to the garden. The product itself needed a lot of sanding down due to splinters and uneven surfaces. Overall happy with my purchase and would buy from garden chic again.”

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Posted 5 years ago

“Great product and even better service - the team (particularly Laura) are superb”

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Posted 5 years ago

Garden Chic is rated 4.1 based on 578 reviews