Garden Chic Reviews

Name: Garden Chic
Address: Newark Beacon, Beacon Hill Office Park, Nottinghamshire, Newark Beacon, Beacon Hill Office Park, Nottinghamshire, Nottinghamshire
Rating: 4.09

4.1 Rating 569 Reviews

77 %

of reviewers recommend Garden Chic

4.1

Based on 569 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

1636 653016

Email:

info@gudrum.com

Location:

Newark Beacon, Beacon Hill Office Park, Nottinghamshire,
Newark Beacon, Beacon Hill Office Park, Nottinghamshire
Nottinghamshire
NG24 2TN

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Garden Chic 5 star review on 31st January 2023

Pawel D

Garden Chic 5 star review on 19th October 2022

Nick C

Anonymous

Anonymous // 01/01/2019

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“Garden chic took my order and my money. Then promptly emailed me to say they had run out of stock and I would be refunded. It was about 3 weeks later I realised I still hadn’t been refunded and called them. They then looked and saw that they hadn’t and refunded after that. So if i hadn’t called them I wouldn’t have my money. Wouldn’t use them again.”

Helpful Report

Posted 5 years ago

Hi Nicole Thank you for your review. We had actually back ordered your fence panels for delivery on the next batch of stock. This would have meant that your delivery was about 3 weeks late. Unfortunately we didn't have a record that you wished to cancel. A flood of orders over one evening meant that we sold a large amount of stock in a short period and unexpectedly ran out of stock. Our sincere apologie4s for the inconvenience and misunderstanding. Our apologies for the inconvenience.

Posted 5 years ago

“Very good product - pleased at quality and appearance. The onlt negative was that some of the pre formed fitting cut outs were not true so needed work to get to fit together.”

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Posted 5 years ago

“good customer service, prompt delivery, very nice panels....happy so far...”

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Posted 5 years ago

“The barbecue arrived with a damaged part. Emails requesting a replacement were ignored. Still haven’t heard.”

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Posted 5 years ago

Please would you contact us as we don't appear to have any messages regarding missing parts. As your review is anonymous we are not able to trace

Posted 5 years ago

“Poor delivery information Basic - poor product quality”

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Posted 5 years ago

“Excellent service and quality.”

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Posted 5 years ago

“It would have been Very good if it had some corner supports. I made some up Myself & fitted. It has made a big difference. Long ones for the square corners & short ones for the curve.”

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Posted 5 years ago

“My hit and miss screens arrived on time & undamaged. Delivery drivers helpful & put them where I requested. Much heavier and more substantial than I thought they’d be ( which is good). Installed easily and now I don’t have to look at my neighbours in their hot tub, what’s not to like? I’ll be ordering more in the spring to do the other side. Cheers.”

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Posted 5 years ago

“I love the final result- especially after painting! The wood in few areas splits when attaching the screws but not affecting the look. I also have used extra screws for the seating itself, for extra reinforcement.”

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Posted 5 years ago

“Delivery was timely, but delivery person wouldn't bring the crate over the threshold. Had to be left outside the front door. until I could get someone to take it apart piece by piece and take to the garden. The product itself needed a lot of sanding down due to splinters and uneven surfaces. Overall happy with my purchase and would buy from garden chic again.”

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Posted 5 years ago

“Great product and even better service - the team (particularly Laura) are superb”

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Posted 5 years ago

“Very good protection for our garden furniture all year round”

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Posted 5 years ago

“They were very very good, putting up with my questions. Product was as listed.”

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Posted 5 years ago

“Ordered shed ,paid told would be 2-3 weeks then told out of stock for 2-3 months. Offered refund but I had to chase refund. Wouldn’t recommend and wouldn’t use company again!”

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Posted 5 years ago

Thank you for the review. The Rowlinson Potting Store that you kindly ordered on 25th May had a guideline delivery schedule show at 6-8 weeks owing to delayed manufacture. The delivery schedule is now shown as 21 working days which is back to the usual schedule. It seems that there has been a misunderstanding regarding the temporarily extended schedule.

Posted 5 years ago

“Website states in stock its not!”

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Posted 5 years ago

“Worst company I could have dealt with for fence panels, no stock , empty promises , a poor company to put your trust in for a tradesman, entrusted with an order near £1k. Just don’t order , much Better online material suppliers available.”

Helpful Report

Posted 5 years ago

Thank you for the review. Owing to your review being anonymous, we are not able to trace your order however we don't have any record of a fencing order of over £1000.00 that we have been unable to deliver in 2019. We have very many tradesmen customers and place great value in their orders as we are very aware that their livelihood depends on promises being kept.

Posted 5 years ago

“Excellent service. Fab product”

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Posted 5 years ago

“We ordered the shed and paid, we were told our delivery date would be approximately 2-3 weeks. We then received a email to say shed wouldn’t be available for another 2 months ! We were told we could have a refund , but I had to chase the refund. I would not use the company again”

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Posted 5 years ago

“I only normally leave a review if a company has met all of my expectations, are High in customer service or if they are poor. In the case of this Company I can only really use two words - ABSOLUTELY RUBBISH. I Would not reccomend or use them again!!!! Following confirmation of the order and my payment I got a confirmation back for the order, saying I would get a further update when the order had been processed. As delivery is normally between 5-7 days and having had no correspondence after a week I emailed them, asking for a progress. Two days later still no reply!! I emailed them again asking for an immediate response, I finally received one saying that they could not process my order, no reason as to why even though the GardenChic website. allowed me to place my order and take immediate payment!! What is really annoying was that they did nothing (apart from taking payment) until I had contacted them, good customer service, I don’t think so! I have since bought the items elsewhere with a more reputable company! One star only because I got a refund within 24hrs.”

Helpful Report

Posted 5 years ago

Thanks for the review. You kindly placed an order for delivery within 7 working days as per the web site. Four days later you then very kindly added to that order and requested that the whole order be delivered at once. Owing to picking times and arrangements with delivery vehicles we had to remove the order from the first, smaller, delivery vehicle, add the additional products and place with a second, larger vehicle. The order was still delivered within 7 days of you kindly placing the second part of the order. Our apologies for any misunderstanding.

Posted 5 years ago

“There are some things we do like about the product (garden pergola) but these have been outweighed by the problems we have experienced in erecting the pergola. The placing of specific pieces was difficult due to lack of identification of them from the plan, measuring the area for correct placement of the legs was very difficult as the measurements given for the foot plates on the plan didn't match the measurements of the foot plates supplied - we had to ring the office to get the correct measurements! Putting the canopy in place was very difficult due to a pulley ring being slightly smaller than all the others and we had to force the pole through it, which now means that despite the instruction to remove the canopy in the winter and in event of strong winds it is now impossible to remove the canopy - any advice you can give us as to protecting the canopy for the future or how to change the pulley without dismantling the whole structure would be very much appreciated. We hope to hear from you!!!”

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Posted 5 years ago

Garden Chic is rated 4.1 based on 569 reviews