Garden Chic Reviews

Name: Garden Chic
Address: Newark Beacon, Beacon Hill Office Park, Nottinghamshire, Newark Beacon, Beacon Hill Office Park, Nottinghamshire, Nottinghamshire
Rating: 4.09

4.1 Rating 578 Reviews

77 %

of reviewers recommend Garden Chic

4.1

Based on 578 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

1636 653016

Email:

info@gudrum.com

Location:

Newark Beacon, Beacon Hill Office Park, Nottinghamshire,
Newark Beacon, Beacon Hill Office Park, Nottinghamshire
Nottinghamshire
NG24 2TN

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Garden Chic 5 star review on 9th December 2024

Marion

Garden Chic 5 star review on 31st January 2023

Pawel D

Garden Chic 5 star review on 19th October 2022

Nick C

Anonymous

Anonymous // 01/01/2019

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“Wouldn’t purchase from this company again / paid around £600 for a rattan table and chairs set when we went to put the table together - the rattan pieces from under the the table to hold it together was coming apart lots and obviously, ruining the look of the item. When we complained they sent the faulty pieces but wrong ones - when we complained again then they told me that our item was discontinued and we need to wrap the rattan back round and glue it….seruously, for an item that is faulty. I don’t expect to fix it myself 😡😡😡”

Helpful Report

Posted 4 months ago

Dear Jill, We are sorry that you had an issue with your order. It was a clearance item, that we was sadly unable to obtain a spare part for. We are sorry that you had to implement a minor fix yourself, but are glad that we were able to agree a way to compensate you for the inconvenience sufferered. We hope your set give you many years of great service. Kind Regards GardenChic

Posted 4 months ago

“I ordered a garden bench from Garden Chic on 19th June 2024 It was confirmed it would arrive in 10 days. I emailed Garden Chic on 1st July asking for an update having over 10 days passed. Garden Chic responded advising it has been delivered and forwarded a delivery image. Please see attached. I received no correspondence that it had been delivered. I responded confirming that the entrance porch in the attached image is not mine, nor any of my neighbour’s porch entrance. Also, the screenshot shows no one signed for it/accepted the delivery. Garden Chic had left a garden bench outside someone else’s house and got no confirmation from the house owner or signature. Garden Chic advised it will be redelivered to my correct address. On the 10th July 2024 (22 days after ordering), I had a call from Garden Chic’s driver at 7.59 am saying that he has not got my address, only my postcode and Flat A, no road, nor street number. After sending 10 emails to Garden Chic for updates/confirming my correct address prior, Garden Chic’s driver still did not have my correct address. I asked Garden Chic to compensate myself for the inconvenience, delays and errors. Garden Chic replied with “No” I have asked for Garden Chic’s complaints handling procedure and I I still await for this to be sent to me. Additionally I asked if Garden Chic had collected the bench from the random person’s House so they don’t inconvenience them in that they have to dispose of it. Garden Chic has not responded to this also.”

Helpful Report

Posted 5 months ago

Hi Paul, We are sorry that you had issues with your bench delivery. Your order was coming directly from the manufacturer and not from our own warehouse. We understand that there was a delay in getting it to you with courier issues and unreservedly apologise for this. Your feedback is much appreciated and has also been shared with the manufacturer in question. We hope you enjoy your bench for years to come. Kind Regards GardenChic

Posted 5 months ago

“Wow I bought a garden chick bench greate servise assembled for me I love it looks very nice my neighbors are admiring it when they walk past I am very happy with the product thank you 5 stars for you”

Helpful Report

Posted 5 months ago

Hi Alison, We are pleased that you like your bench and are now the envey of your bneighnours :-) Thanks for taking time to leave us some feedback. It really is appreciated. Kind Regards GardenChic

Posted 5 months ago

“Fantastic service and price. Quicker delivery than expected and arrived on the dot of the time stated ( I live in a very rural area) The delivery people were excellent and insisted on placing the set in situ. I wouldn’t hesitate to recommend your company. You have made my day. Thank you. By the way it looks great in the garden.”

Helpful Report

Posted 6 months ago

Hi Christne, Thanks very much for taking time out to leave us feedback. We are glad you are delighted with your Set and hope it will provide you with many years of enjoyment. Kind Regards GardenChic

Posted 5 months ago

“I ordered the paw hut hamster cage 10 days ago and still to receive and it was advertised as “3-5” days”

Helpful Report

Posted 7 months ago

Hi Vicky, We are really sorry about the delay. These are normally delivered really quickly. Please can you supply your order number and we will look into the matter for you and revert with an update? Kind Regards GardenChic

Posted 6 months ago

“Bought some seeds & they arrived next day - superfast. Really pleased. Just hope they grow now into some fab pumpkins in time for halloween.”

Helpful Report

Posted 7 months ago

Thanks for taking the time to leave some feedback. We hope your pumpkins are great! Kind Regards GardenChic

Posted 6 months ago

“Experience was great - communications good and delivered when they said. The PALRAM-CANOPIA 6x8 shed is really good. Instructions were clear - needs 2 people - but easy to follow and the shed looks great.”

Helpful Report

Posted 7 months ago

Dear Peter, Thanks for taking the time to leave us feedback. It is great to hear that you are happy with your shed and our service. Best Regards GardenChic

Posted 7 months ago

“DO NOT BUY FROM THIS COMPANY AS QUALITY CANNOT BE GUARANTEED. I bought some Forest Garden fence panels which because of weather I had to store for a while before installing. When they were installed the panels were structurally fine. However, the slats were twisted and warped so much so that our contemporary fence panel looks all wavy! Garden Chic palmed me off to Forest Garden who said this was a natural feature!!! By comparison the supposedly same Forest Garden panels sold at Wickes are 10 times better. I can only conclude Garden Chic are selling rejects or 'seconds' I have tried to resolve amicably but they do not want to know. Avoid!!!”

Helpful Report

Posted 7 months ago

Dear Sir, We are sorry that you are not happy with your purchase. Your panels were delivered directly from the manufacturer, Forest Garden. Please be assured that Forest Garden do not supply rejects or 'seconds' to any of the retailers they supply - Garden Chic included. The panels you recieved were standard factory quality - exactly the same as what Wickes would recieve. Warping and movement can happen in wooden products, as it is a natural feature of the material...with wood often expanding and contracting with changes in temperature. Best Regards GardenChic

Posted 7 months ago

“So happy with our shed, good quality fantastic price for a 12x8, easy assembly.. delivery was fast the driver was super helpful and friendly.. can’t recommend this company enough.. I now have 1 happy teenager ..”

Helpful Report

Posted 7 months ago

Dear Karla, Thanks for taking the time to leave us feedback. It is great to hear that you are happy with your shed and its delivery. Best Regards GardenChic

Posted 7 months ago

“Ordered XL Chiminea on 14/05/24 for garden party on the 26th. 3 to 5 day delivery, still waiting today 30th. Pretty poor!”

Helpful Report

Posted 7 months ago

We are really sorry for the delay in you getting your order. It was being delivered directly by the manufacturer and they struggled to get in contact with you by phone to get it booked in for a convenient day. They say that they then switched to trying by email and that your item was delievred the day following this feedback post. Apologies once again. We hope that you get many years of enjoyment out of your chimenea.

Posted 7 months ago

“I ordered some seeds from this company and they look lovely out in the garden and didn’t take long for them to start to show either - would 100% recommend.”

Helpful Report

Posted 7 months ago

Hi Nichola, thanks so much for taking time to offer the feedback. We hope your seeds do really well for you. Best Regards GardenChic

Posted 7 months ago

“Garden rolling cart is great delivered in 3 days very efficient the lady on the phone was great friendly and helpful great to deal with thanks. Peter Thornber. 👍”

Helpful Report

Posted 8 months ago

Dear Peter, Thanks for taking the time to leave us feedback. It is great to hear that you are happy with your garden cart and our service. Best Regards GardenChic

Posted 7 months ago

“Very slow delivery.”

Helpful Report

Posted 8 months ago

Hi there, We are really sorry that the speed of delivery did not meet your expectations. Our deliveries are usually very quick. If you would care to supply further details, we will happily investigate the matter for you. Kind Regards GardenChic

Posted 7 months ago

“Ordered on a Sunday morning and had delivery on the following Tuesday Very pleased with the product and would recommend the patio set to anyone”

Helpful Report

Posted 8 months ago

Hi Geoff, thanks so much for taking time to offer the feedback. We hope you enjoy using your product throughout the summer. Best Regards GardenChic

Posted 7 months ago

“There was an issue with a supplier (no fault of Garden Chic) but Garden Chic were so easy to deal with - great communication, great support and a really great experience despite the issue with the supplier. I'd not hesitate to shop with them again. Thank you for your support and great customer care, Olivia and Danielle. Great company to deal with”

Helpful Report

Posted 8 months ago

Hi there, thanks so much for taking time to offer the feedback. I have shared it with the ladies you mention and it bought fantastic instant smiles. We hope you will consider using us again and welcome your business. Thanks again. Best Regards GardenChic

Posted 7 months ago

“Outsunny Hammock Stand Wooden 3.25m should be supplied with a power sander and some decent wood treatment if you want to use this outside. Alternatively you can throw it away and buy another one next year. Your decision.”

Helpful Report

Posted 9 months ago

We are sorry you are dissappointed with your product. If you supply more details, we will endevour to look into this further for you. Kind Regards GardenChic

Posted 7 months ago

“Ordered a petrol lawnmower off their site 6 days ago. Delivery was advertised as 3-5 days. I have yet to receive my product, or hear any update since my original purchase date.”

Helpful Report

Posted 10 months ago

Hi Matt, We are sorry that your delivery was a tad late. You ordered a on a saturday and the listing should have said delivery in 3-5 working days, not 3-5 days. We will get this corrected - thank you. An email with your order confirmation on will have been automatically sent at the time of doing your order. Please check for your junk file for this. We hope your Webb Petrol lawnmower gives you many years of good service. Kind Regards GardenChic

Posted 7 months ago

“Teardrop egg char. Ordered on a Thursday and arrived the next day. Very easy to assemble. Absolutely love it.”

Helpful Report

Posted 10 months ago

Hi, thanks for your feedback. We are pleased that you like your purchase and that the delivery speed exceeded expectations. We will you a wonderful summer enjoying your egg chair.

Posted 7 months ago

“Very good quick delivery for my greenhouse, would recommend them. Easy to get in touch with by phone.”

Helpful Report

Posted 10 months ago

Hi Annette, thanks so much for taking time to offer the feedback. We hope you enjoy using your greenhouse and get some fantastic results throughout the summer. Best Regards GardenChic

Posted 7 months ago

“excellent service, goods as expected promptly delivered, unbeatable price.”

Helpful Report

Posted 10 months ago

Hi there, thanks so much for taking time to offer the feedback. We hope you enjoy using your product throughout the summer. Best Regards GardenChic

Posted 7 months ago

Garden Chic is rated 4.1 based on 578 reviews