Garden Chic Reviews

Name: Garden Chic
Address: Newark Beacon, Beacon Hill Office Park, Nottinghamshire, Newark Beacon, Beacon Hill Office Park, Nottinghamshire, Nottinghamshire
Rating: 4.09

4.1 Rating 578 Reviews

77 %

of reviewers recommend Garden Chic

4.1

Based on 578 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

1636 653016

Email:

info@gudrum.com

Location:

Newark Beacon, Beacon Hill Office Park, Nottinghamshire,
Newark Beacon, Beacon Hill Office Park, Nottinghamshire
Nottinghamshire
NG24 2TN

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Garden Chic 5 star review on 9th December 2024

Marion

Garden Chic 5 star review on 31st January 2023

Pawel D

Garden Chic 5 star review on 19th October 2022

Nick C

Anonymous

Anonymous // 01/01/2019

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“Easy to use website, prompt delivery, and a pleasant delivery man. Product was also of the quality expected.”

Helpful Report

Posted 1 year ago

Hi Sykes Thank you for taking the time to leave us this feedback and the 5 stars! We are very pleased you were happy with the whole experience. Much appreciated. Kind Regards Garden Chic

Posted 1 year ago

“I would highly recommend this company on price, value for money, professionalism and a seamless delivery service”

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Posted 1 year ago

Hi Tj, Thank you so much for leaving us this positive review. We are glad that you are happy with the item, service and delivery experience that you received by our company. Kind Regards Garden Chic

Posted 1 year ago

“I purchased a San Remo sun room ,which i have had so many problems with , the makers Palram Canopia just drag their feet when you need help , it is hard to believe that they are still in business , i do not blame Garden Chic for any of this , they just sell the sun rooms , but when i got in touch with Garden Chic about it they were as helpful as possible , i would buy from Garden Chic again , friendly staff”

Helpful Report

Posted 1 year ago

“Excellent service from beginning to end. Excellent product”

Helpful Report

Posted 1 year ago

Hi Malcolm, Thank you for taking the time to leave this review. We are so pleased that you are happy with the service and product provided by our company. Kind Regards, Garden Chic

Posted 1 year ago

“My order was cancelled at the last moment due to garden set not being sent to the courier??, After several phone calls and getting nowhere , I at last got through to a Danielle, who saved the day ,she phoned me back twice as promised and rearranged delivery. Really please with the garden set. Danielle really saved Garden Chic from getting an negative review. The service she gave was brilliant.well-done.”

Helpful Report

Posted 1 year ago

Hi Gordon, Thank you so much for leaving us a review! We are glad that this was all sorted for you quickly by our team and you have had your furniture all delivered now :) Kind Regards, Garden Chic

Posted 1 year ago

“Company does not support refunds despite saying so in terms and conditions. Would not have purchased if I knew I couldn’t easily return as needed dimensions to be spot on and upon arrival discovered it won’t fit. I have since purchased a made to measure fence railing and had this installed and am left out of pocket for ones that don’t fit that I now can’t return.”

Helpful Report

Posted 1 year ago

Hi Hannah, We are sorry you are dissappointed. Your order came directly from the manufacturer and when you decided it wasnt right for you, we tried to help you find a courier to return it with. It is possible to return your items, but because they are large - there are not that many couriers who will carry them & those that do are unfortunately expensive. Returning your items via a pallet network is currently getting progressed with you. Kind Regards GardenChic

Posted 1 year ago

“It was fast delivery price was very good box well packed would recommend it to anyone who wants one”

Helpful Report

Posted 1 year ago

Hi Oliver, Glad everything is to your satisfaction. Thanks for taking the time to leave us a review - it really helps. Kind Regards GardenChic

Posted 1 year ago

“I ordered a 850kg bag of ornamental pebbles, however when the delivery company called me to arrange delivery it became clear that they could only deliver it with a pump truck as the bag was on a pallet. I live on a road where the bag could only be delivered to the road or pavement by this method. I needed a hiab delivery and the couriers don’t have a hiab truck. I also explained that there is no info on the buy or pay page about the manner of delivery and if it had been stated it was a pallet delivery I wouldn't have ever bought the item. When I asked Gardenchic for a refund they told me they would have to withhold £60 to get the pebbles back to them. I didn’t accept this and 5 days later I’m still waiting for my refund.”

Helpful Report

Posted 1 year ago

Dear David, Thank you for your review. Our website clearly states that all pallet deliveries are 'kerb side' drops. We are sorry that you did not see this. The info does appear in more than one place. If you had cancelled your delivery prior to it being despached, there would have been no issue. However, unfortunately you did not and only did so when it was out for delivery which has resulted in a carrier charge. Nonetheless, we tried to support you and advised that we would attempt to negotiate down the failed delivery fee for you. You advised us that you were not interested and if we did not refund you in full immediately, you would leave bad reviews everywhere for us. This is sadly one of them. We always look to support our customers and sought to find a compromise or some middle ground with you. It is dissappointing that we were not able to do so. You were refunded 100% in full by us. kind Regards GardenChic

Posted 1 year ago

“Ordered an extendible hedge trimmer, usually £179 but on offer at Garden Chic for £109. Now that's worth a try (or is it too good to be true)?. Received an order confirmation but no early receipt. Waited a couple of days but no other communication then, out of the blue, hedge trimmer arrives. What a relief! I had thought it may have been a scam. End result is I now own a top class trimmer plus 40% off and from a reputable Company. I would suggest that an early emailed receipt would be reassuring.”

Helpful Report

Posted 1 year ago

Hi Derek Thank you for leaving your review. We are so thrilled that you are happy with the item received by us! I also appreciate the feedback, this will be passed across to our team to review. Kind Regards Garden Chic

Posted 1 year ago

“Garden Chic were brilliant from start to finish. There were a few "hicups" which they dealt with and resolved with the manufacturer as soon as they were made aware of the problem. We are very happy with our garden swing bench; we love it. Thank you Garden Chic.”

Helpful Report

Posted 1 year ago

Hi Sandra Thank you for taking the time to leave us a review. Although there were some issues along the way with your order, we are glad that we could sort this for you quickly. I hope you enjoy the item out in the garden for many years to come!!! Kind Regards, Garden Chic

Posted 1 year ago

“Second time using garden chic, both times great service and very good products.”

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Posted 1 year ago

Hi David Thank you for taking the time to leave this feedback. We are very happy that you have come back to us for a second time and we are glad that the experience you have received was perfect! Kind Regards Garden Chic

Posted 1 year ago

“Ordered a pair of sunloungers. Very good quality and very competitively priced. Came much sooner than suggested. Would recommend.”

Helpful Report

Posted 1 year ago

Hi David Thank you for leaving us this review. We are glad to hear you are happy with the item and that you received this very quickly. Kind Regards, Garden Chic

Posted 1 year ago

“Garden pergola feature required ornamental gravel. Product ideal, price best found. Easy ordering, with progress updates, followed by a timely delivery to my drive, all within 3 days. Customer service was brilliant, as I was kept informed of status.”

Helpful Report

Posted 1 year ago

Hi Karl, I appreciate you taking the time to leave us this kind review. We hope you enjoy the item out in the garden for many years to come :) Kind Regards, Garden Chic

Posted 1 year ago

“Checked on delivery after 7 days and communication with the company was excellent. They emailed back the same day and delivery of our cast iron gate came 2 days later.”

Helpful Report

Posted 1 year ago

Hi Cally, Thank you for taking the time to leave a review. We are so glad to hear you were happy with the communications with our customer service team and the delivery of the item coming a couple of days after getting in touch. Kind Regards, Garden Chic

Posted 1 year ago

“Fast delivery and happy with our gazebo”

Helpful Report

Posted 1 year ago

Hi Ali, We are so pleased that you are happy with your order, thank you for taking the time to leave us a review. Kind Regards Garden Chic

Posted 1 year ago

“I was very happy with the shed I brought good price, excellent service and fast delivery I would certainly recommend this company”

Helpful Report

Posted 1 year ago

Hello, Thank you for leaving your review. We are very happy you are pleased with the price, the service and the delivery of the item. We hope you enjoy this in the garden for many more summers! Kind Regards Garden Chic

Posted 1 year ago

“Bought a garden furniture cover. Good value, undercutting other sellers. Arrived super quick. Very pleased”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review on the furniture cover, we are so happy that you are pleased with this! Kind Regards Garden Chic

Posted 1 year ago

“Product very nice and exactly what we wanted. However, product Assembly was an absolute pain. Took absolutely ages to build the chairs (lining up the holes with the screws) - and there’d be no way you could build the furniture if you lived on your own.”

Helpful Report

Posted 1 year ago

Hi Calum, Thank you for your review and feedback. We have sold lots and lots of these sets this year and we have not had any comments like this on assembly so we will take this on board for the future. Kind Regards, Garden Chic

Posted 1 year ago

“Excellent buy, well made shed Delivered within 5 days, very good company to buy from at good price”

Helpful Report

Posted 1 year ago

Hi Jan We are very glad to hear you are happy with the order, and the quick delivery that you used our pick a day to arrange. We hope you enjoy the shed in the garden for many years to come!! Kind Regards Garden Chic

Posted 1 year ago

“Ordered a marble parasol base, was surprised they had free delivery on a heavy item like this. Fast delivery, really happy with service, quality is great and best price around. Many thanks.”

Helpful Report

Posted 1 year ago

Hi Matthew, Thanks for your review. We are very happy you were pleased with the item, the price and the service received. Kind Regards, Garden Chic

Posted 1 year ago

Garden Chic is rated 4.1 based on 578 reviews