Garden Chic Reviews

Name: Garden Chic
Address: Newark Beacon, Beacon Hill Office Park, Nottinghamshire, Newark Beacon, Beacon Hill Office Park, Nottinghamshire, Nottinghamshire
Rating: 4.09

4.1 Rating 578 Reviews

77 %

of reviewers recommend Garden Chic

4.1

Based on 578 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

1636 653016

Email:

info@gudrum.com

Location:

Newark Beacon, Beacon Hill Office Park, Nottinghamshire,
Newark Beacon, Beacon Hill Office Park, Nottinghamshire
Nottinghamshire
NG24 2TN

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Garden Chic 5 star review on 9th December 2024

Marion

Garden Chic 5 star review on 31st January 2023

Pawel D

Garden Chic 5 star review on 19th October 2022

Nick C

Anonymous

Anonymous // 01/01/2019

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“I found what I wanted, ordered it and it arrived a couple of days later-simple and effective site.”

Helpful Report

Posted 5 years ago

“Very pleased with my wheelbarrow very strong construction with nothing to put together as it came complete, however the wheelbarrow had no protective packaging and had obviously received some heavy handed treatment and was missing loads of powder coating finish all over, this is not a cheap product so I was disappointed.”

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Posted 5 years ago

“posted in the correct time excellent service good quality product”

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Posted 5 years ago

“Bought a Gardeco Clay chiminea in May followed the instructions meticulously only to discover it fell apart. There appears to be no responsibility taken by anyone and all onus pushed back to the customer. Very poor, would not use this company again”

Helpful Report

Posted 5 years ago

Dear Sir, Thank you for the review. I am sorry to hear that you are unhappy with the feedback provided by both us and the manufacturer Gardeco. The extent of the splitting on your Mexican clay chimenea is very typical of frost damage which can occur when temperatures dip below zero degrees. If the chimenea is not kept completely dry then the moisture in the clay expands as is freezes and causes the clay to split as shown in your image. This is a natural phenomenon and cannot be completely prevented but the product is clearly advertised with this information. We do not shy away from issues presented to us by our customers but cannot offer a refund when an item has reacted to its natural environment as has happened in your situation. I am sorry that your experience with the item has meant that you would avoid our website in the future. If we can be of further assistance please do not hesitate to email us.

Posted 5 years ago

“Excellent service, very quick delivery. However, although we had ordered a Westminster bench, we actually received a Cheltenham bench. But as the products were quite similar in design, we decided to keep the bench delivered to us. Overall we are happy with this product.”

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Posted 6 years ago

“happy”

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Posted 6 years ago

“I have not received the product which I ordered on the 15/12/18. It is now the 27/12/18 and it still has not been delivered. I phoned Garden Chic today and a receptionist told me no one was available to speak to me from the sales team. I think this is a disgraceful way to treat a customer. This is the first time I have ordered from this company and it will be the last. I will be contacting some media outlets to tell them how badly I have been treated.”

Helpful Report

Posted 6 years ago

Dear James Thank you for the review and sorry to hear that you are dissatisfied, As you ordered the item for delivery to Ireland I am afraid we could not fulfil the order. We do say on every product page and in our delivery terms and also our general terms and conditions that we are unable to offer delivery outside of UK mainland. The payment for the order was refunded in full to conclude this matter.

Posted 6 years ago

“Bought Green House, delivery and ordering was good, however the quality of the components was lowest possible, hidges and bolts, must be the cheapest you can find, there were a significant number of screws short, and the instructions were awful. Disappointed, in product that for the sake of a few extra pence would be must bettter”

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Posted 6 years ago

Dear Tony, Thank you for your feedback We will certainly pass these comments on to the manufacturer of the greenhouse for review

Posted 6 years ago

“A very Well Recommended Business Seller and no hesitation in recommending To check out your Website first I am sure they would be glad they did - ESR”

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Posted 6 years ago

“So far I've been very pleased as to the way my order was handled but the main proof will be when I receive my order and find it's as good as advertised”

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Posted 6 years ago

“Absolutely top service, competitive prices, quick delivery. What’s not to like?!”

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Posted 6 years ago

“Our Cheswick Walkway is super and we are thrilled with it. We bought it to hide something of our neighbours so put two really nice curved top fence panels and the whole thing look really good. The delivery was quick and the wood good quality. I'd happily recommend this and I look forward to being able to sit in it next summer in privacy. Thanks Gardenchic for a great product.”

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Posted 6 years ago

“Excellent service. Item was delivered on time. Very happy with my purchase.”

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Posted 6 years ago

“Fantastic gates, well worth money”

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Posted 6 years ago

“Impressed with Garden Chic's customer service and general class not to mention being extremely competitive on price. A winning combination indeed.”

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Posted 6 years ago

“My first purchase of blueberry plants appear to be of good quality,delivered in very good time, l would have preferred larger plants,but for the price they are acceptable.”

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Posted 6 years ago

Hello Thank you for the review - however we do not sell any plants so I suspect you ordered from a similar online garden website

Posted 6 years ago

“just brill. Ordered 22 fence panels and 23 posts. Delivery in 4 days. Web site said 14 days. Amazing service and great product. Thanks you garden chic”

Helpful Report

Posted 6 years ago

“Product fine but took 6 weeks to deliver. Apparently the product was out of stock but it said in stock on their site when I ordered it. The worse thing about garden chic was their lack of communication. No emails to let you know whats happening, just total silence. After waiting 3 weeks I got in touch to ask what was happening. They said they would phone me back they didnt. Would I purchase from them again? Definitely not.”

Helpful Report

Posted 6 years ago

“Placed an order but after about 3 weeks no sign of it or communication. I emailed twice, rang (no answer) and sent a message by chat, finally got a reply to say the supplier would contact me directly. After a further week, I had to chase them again. They finally rang to say it would be delivered the following week (total of 6 weeks wait) and I would have to wait in all day for the delivery. I told them to cancel the order and they refunded me promptly. Extremely disappointed and would not recommend.”

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Posted 6 years ago

“I ordered the garden seat on the Saturday morning and it arrived on the following Tuesday. It was the cheapest price for the product I could find online and it was exactly what I wanted. As it was ordered in the middle of June I anticipated a delay in receiving it, due to a high demand, but I was very pleasantly surprised by the quick delivery. I couldn't fault the product or the service in any way.”

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Posted 6 years ago

Garden Chic is rated 4.1 based on 578 reviews